- Phone: 208-383-1000
10978 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean carpets, courteous technicians, and friendly staff!
Carpets were not cleaned well enough for our move out. We have used in the past and things were done better.
I liked the technician, Zack, and the results.
The price was higher than competitors
From my initial contact with Zerorez through when the technician finished the job, the entire experience was very professional. The appointment time was prompt. The technician explained every step of the process, made great recommendations, and was very pleasant. Every carpet in my entire house is super clean and exceeded my expectations. Great company!
Person cleaning was very efficient and did a super job. He called to let me know time he would be arriving.
Very pleased with the work!!
After the carpets dried most of the stains were back.
Quick, easy, and efficient service. The house looks great! :)
Natural
I know it is expensive to finish up but my dog get separation anxiety bad.
First of all, I was charged $112 for two rooms and a hallway. He told my husband it would only be $75. The tech only did one room 1/4 of another and a small hallway, was in and out within 35 minutes. That is evidence the areas are small.
I was able to get over the cost...if the job was well done. Two weeks later, the carpets are still spotted, the 1/4 of a room has some kind of residue which may be because of my personal cleaning efforts, but the tech couldn’t even clean that.
We’ve used ZeroRez a number of times, as has my mom, my sister and brother. Thus has been the most disappointing cleaning.
And to make matters worse...the techs were vaping while working.
The representative was on time for the appointment. He was very thorough going through the rooms that I had requested to be cleaned. He explained each step of the cleaning process and if extra treatments needed to be done but didn’t force me into doing those treatments. I would have your company clean my carpets again in the future.
There was glue residue from plastic out in the carpet during a remodeling project. It continued to create a dark path in the carpet.
It’s gone!!! Super job!
Definitely we will be calling next time we need are carpets cleaned!
It was quick and efficient and it left our carpets looking great! Eric was very knowledgeable and helpful. Thank you!
Great
They were very friendly, on time & explained the cleaning process very well. The stains are gone & my carpet looks great!
Sebastian was great. Super friendly and professional. The carpets looked absolutely amazing when he was done! Stains that had been there for years came out. Thank you!
Tech was very helpful, friendly, and informative.
Excellent people who do a great job!
Thank you! Good job!!
Everyone was very courteous. Also, Everything about the process was prompt and handled professionally
Fast but efficient service! Were happy to answer my questions. Reasonable prices too!
Your vert worker Zachary was very professional and he seem to know the product well and explain it and he did a great job on my carpet’s.
on time and did good job
Your technician arrived on time, did a very conscientious job, was very professional and completed the job to my satisfaction
Nice folks and prompt Couch and chairs look awesome!
Zack did a wonderful job cleaning our carpets. He called before he arrived, was very friendly and courteous, made sure we understood the process and provided tips on caring for our carpet. Great job, Zack. Thank you.
One of the dining room chairs did not come completely clean and I am not sure if you tried again if it would get cleaner. Let me know if you would like to try again on the chair. But the other furniture looks great and the guys were great too.
Service was timely, courteous and professional!! Will definitely continue to use your services.
Prompt response
Professional service