- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the carpet isn't soaking when done and that it doesn't make a crackle sound when you walk on it after it dries
Prompt arrival. shoe covers, wall and corner protectors. non toxic cleaning, nice employees!
Cleaned very well. Much better than prior cleaners
The technician was very kind and gave me good information about how to care for my carpets.
Timelines and thorough cleaning.
The results of my services were far less than what expected. I spent a great deal of time clearing countertops & preparing for my grout & tile to be cleaned but my service person completely forgot to perform the service. And there was no attention to detail on my bathroom floors like corners missed and mediocre results. I took advantage of a 40% off special but still paid a considerable amount of money for services I could have done myself. Very disappointed. I did however, appreciate the quick response to my phone call to request the servicemen return to complete the job.
Thank you for taking the time to provide us with feedback. We apologize that the job was not completed and done correctly at the time of service. We appreciate you giving us the opportunity to make it up to you. Please feel free to reach out to our office if you have anymore questions or concerns 208-383-1000.
Always looks amazing!!!
Professional, convenient and great customer service. Thank you
The finished product was great. The carpet was barely damp and looked great. You are now our annual carpet cleaner. We definitely will be recommending you to our friends and family
The person who came was very professional nice.
Great service. Timely and carpet looks great. Will use again.
Really freshens up carpet and gets rid of stains in high traffic areas. No strange smells when we get home and everything thing is pretty much dry.
For the most part we were satisfied with the results. However, while one person on the crew wore the shoe covers while in the house, one did not. As our shoes were clearly placed near the front door it should have been obvious we do not wear our shoes in the house. This was of no concern while the carpet was in the process of being cleaned, but when retrieving the fans we would have appreciated the courtesy. The worst possible time for the carpet to be walked on with dirty shoes was just after the cleaning while it is still very wet. My thought was, I just paid to have the carpet cleaned, and they've already soiled it.
Very professional service and I love the way my carpet looks and feels afterwards.
My technician did a great job explaining the services and pricing to me. It was quick and convenient. Thank you!
I appreciate the knowledge of those who came to do our carpet, air ducts, tile, and dryer vents. They informed us of what was being done and asked us questions when my input was needed.
Your people are polite and very professional. Our carpets always look wonderful after being cleaned. Thank you so much.
Able to fit me in two days out. Friendly worker.
They arrive on time, Were very professional and courteous, They were very reasonably priced. I would use them again and recommend them to others.
Service was thorough and the guys were very informative. They made sure I didn’t have any questions or further needs. Our house feels extremely clean and the carpet is so much softer.
Erik and Sebastian were very courteous, worked efficiently, and did an exemplary job cleaning my carpets.
My old carpet that was pretty dirty from
Pets came really clean and looks better than it has in years!
Prompt appointment; excellent job; carpets smell and look new again; reasonable. I have already recommended your service to others and shall continue to do so. Dave Ford is awesome!!!!
It was quick and smells fresh
Your breath of cleaning and problem area resolution products are great. But, most important to me, your staff is amazing, always professional, friendly, knowledgeable. Overall, an consistently amazing service!
Great on-time, friendly service. Explained everything I could expect, even went out of his way to make sure that he took care of me and my home. He was very kind and professional, and would definitely recommend using Zerorez to my friends/family.
it would be helpful if you offered light furniture moving, especially for older people.
Great customer service! Our technician was very helpful and knowledgeable.
Your service is very good but. I am perplexed by your extraction process. This complaint includes the last three times Zero Res has cleaned my carpets and includes three different technicians. The carpets are generally left much wetter than if I clean them myself with my own Hoover machine. There is huge variation from room to room. One room can dry in two hours and a similar room that was less soiled can take 16 hours to fully dry. I am not sure of the reasons for this. Perhaps too large of an area was ptetreated. I am not sure of the reasons. This has been my complaint with virtually every professional carpet cleaning and is one of the main reason I clean the carpets myself when I have the time. The professionals are much faster than me but the results are no better. This last cleaning was quite effective on these 19 year old carpets but there have been times I followed professionals to further clean the soiled and high traffic areas. I realize hard cleaning can soak into the pad. We had two standard Poodles for many years. I have cleaned various problems with sick dogs. I forget the name at this time; but, the easily most effective cleaning solution is no longer manufactured. It was Dexter or something like that. At this point I sound like just another old man. I guess I am.
Thanks Ernie.
Courteous employees, attention to details and careful with client furnishings. We plan to have you folks back to clean carpets in another part of our house later in the spring.