- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast response time, carpet looks great.
Great service!
My carpets have never looked so good after a cleaning... took years off of them. Nice, courteous and helpful technician...The carpets were dry same day , not wet and soggy after three days with a previous well known company...This is a remarkable cleaning method..Highly reccomend
Super fast scheduling, arrived early, very professional, and got the job done fast too.
Very professional and extremely knowledgeable on your products
The floors looked great and the technician left the store like I asked him to. Thanks!
Polite.
Considerate.
Diligent.
Kept to estimate.
Friendly.
Clean ducts may mean no sneezing. Very satisfied.
Very courteous and professional and even punctual. Plus rugs n carpet look great!!
No chemicals
Cleaned everything really well. No chemicals
Cleaning methods
Everything was great from the ease of scheduling through the service. The carpets look great!
Your professional who came and did the wonderful cleaning of our kitchen chairs and recliner. He came, made sure he wore shoe protection, diligently worked to remove all stains, yet could not get all out. He pointed them out to us. We are very pleased with what he did.
Your service guys were on time (actually early); put on protective shoe booties, covered all exposed corners to prevent damage and did a very thorough job.
There was staining water marks that looked like puddles of water were left on the hardwood area. They cleaned up ok but was pretty disappointed when i saw that.
Friendly Staff and very effective and hard working. Products did clean a lot of the tough stains that we didn't believe would clear up. Thank you again.
We originally contacted Zerorez under the recommendation of Dillabaugh the place where we purchased carpet. We had a stain made from jello. The carpet cleaner was unable to remove the stain completely, but we were still charged $150.00. The stain removed they used, zerorez stain oxidizer took four days to dry up and after it dried it left an awful smell (like vomiting). I also asked if they gave military discount and the young man said it would be 5%, I as never given the discount. I ended up paying $348.00. I was quoted between $132 and $198. I was told it took longer with the stain than they thought and they charged by the hour.
No chemical smell, and the carpets were left clean and fluffy.
On time, professional, personable and quote did not vary.
I love how well zerorez does every time. Your service technicians are great. Will not use anyone else
Quick fast service!
Communication was great, from making the appointment to reminders, to on site workers, Shawn and Austin. Everyone was pleasant, punctual and informative. Thanks for a good job, well done.
Great customer service. Nice product
Aiden was very nice and professional. He did a thorough and efficient job on my carpets, loveseats and wool area rugs. He arrived on the agreed time ready to go to work.
Friendly service
After the first attempt in Saturday to perform my services, Zerorez had another technician return Monday evening. Only minutes after he started, his water hose exploded sending 165 degree water all over my kitchen, carpet and garage. My throw rugs are still wet & some items in the garage were soaked & warped. I had a pretty poor experience overall and it truly wound up being more of an inconvenience than anything.
Amanda, thank you for taking the time to provide us with feedback. We apologize about the accident with the water line and are quickly coming up with a resolution to help take care of the damage. We have been and contact and truly appreciate you working with us to take care of it. Please contact us at 208-383-1000 if you have any further questions or concerns.
From the moment I called Zeorez Boise to schedule an appointment, to the follow up text and email I received from Zeorez, to the prompt arrival of the servicemen, to the professional and excellent cleaning done. Definitely will call for your services again.
I already did this on Monday
Great Experience. Workers were knowledgeable, experienced and friendly.
Nick was very professional and had a good understanding of how to treat different kinds of spots on different surfaces. It was quite apparent that he really enjoyed and took pride in his work.