Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11497 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 3, 2019 — Rated 10 out of 10 by J.S. Zerorez Boise
What do you like about our products and services?

Great stain removal in carpets. Quick friendly service.

Report a concern   September 3, 2019 — Rated 7 out of 10 by K.M. Zerorez Boise
What could we do to improve?

overall the carpets looked good but i felt the hallway between kitchen and laundry room was not clean and may have been missed entirely.

Report a concern   September 2, 2019 — Rated 10 out of 10 by P.M. Zerorez Boise
What do you like about our products and services?

Awesome freaking job from your female lead and her assistant!

Report a concern   September 2, 2019 — Rated 10 out of 10 by Justin Johnston Zerorez Boise
What do you like about our products and services?

Efficent, friendly, and pride in work.

Report a concern   September 2, 2019 — Rated 10 out of 10 by J.Z. Zerorez Boise
What do you like about our products and services?

My sister was very happy with her living room

Report a concern   September 1, 2019 — Rated 10 out of 10 by K.C. Zerorez Boise
What do you like about our products and services?

He did an amazing job. Carpets look great.

Report a concern   September 1, 2019 — Rated 10 out of 10 by F.T. Zerorez Boise
What do you like about our products and services?

Our carpets look like brand new. Aiden did an excellent job and was very knowledgeable. He helped move some of the furniture I was unable to move and put it back into place. Excellent service.

Report a concern   September 1, 2019 — Rated 9 out of 10 by Mike McDaniel Zerorez Boise
What do you like about our products and services?

It's hard to know whether or not another carpet cleaning system could possibly do a better job, but I have been happy with Zerorez. Although their pricing does range in the higher end of carpet cleaning companies around town, they are very friendly, punctual, and professional. I do like the final outcome.

Report a concern   September 1, 2019 — Rated 10 out of 10 by G.S. Zerorez Boise
What do you like about our products and services?

No chemicals, no residue.

Report a concern   September 1, 2019 — Rated 10 out of 10 by D.T. Zerorez Boise
What do you like about our products and services?

Technician was so friendly and fast. Explained the whole process and did a fantastic job!

Report a concern   September 1, 2019 — Rated 10 out of 10 by C.D. Zerorez Boise
What do you like about our products and services?

John was awesome!!!

Report a concern   August 31, 2019 — Rated 10 out of 10 by D.L. Zerorez Boise
What do you like about our products and services?

Very efficient, drys nicely and timely

Report a concern   August 30, 2019 — Rated 10 out of 10 by M.M. Zerorez Boise
What do you like about our products and services?

Do a great job

Work well together

Would call on them again

Report a concern   August 30, 2019 — Rated 10 out of 10 by Deborah Park Zerorez Boise
What do you like about our products and services?

I’ve used your carpet cleaning and protection product. I first used Zeroez a year ago. My carpet still looked great before I just had it done again. I love that I can walk on my carpet right after it’s cleaned. Smells good too. The carpet techs were great. Friendly, professional and did an awesome job.

Report a concern   August 30, 2019 — Rated 10 out of 10 by L.S. Zerorez Boise
What do you like about our products and services?

Aspen did a great job! The carpet looks beautiful!

Report a concern   August 30, 2019 — Rated 10 out of 10 by S.A. Zerorez Boise
What do you like about our products and services?

John Zacharias is a great representative for your company. He is prompt, very polite, and took the time to let me know what he was going to do at each step. Based on his performance, I am very satisfied with using Zerorez for my carpet care.

Report a concern   August 29, 2019 — Rated 10 out of 10 by Jack Green Zerorez Boise
What do you like about our products and services?

Hire and train employees what services you offer which may vary from the competitors
Polite and professional

Report a concern   August 29, 2019 — Rated 10 out of 10 by C.L. Zerorez Boise
What do you like about our products and services?

It's quick and cleans the carpet really well. Jamie is awesome

Report a concern   August 29, 2019 — Rated 10 out of 10 by S.D. Zerorez Boise
What do you like about our products and services?

Great company to do business with. Dave and his staff go above and be on to satisfy the needs at hand.

Report a concern   August 29, 2019 — Rated 3 out of 10 by A.P. Zerorez Boise
How did we disappoint you and what can we do to make things right?

We ended up with two dark colored marks on our master bedroom carpet that were not there prior to the cleaning.

Report a concern   August 28, 2019 — Rated 7 out of 10 by R.C. Zerorez Boise
What could we do to improve?

Your price increase is noticable and got my wife's attention. Also sn area that was previously included (a small Central hallway) is now abeing added on top of our previous four room price. So the quote via phone based on previous work is now incorrect and the difference is significant.

The tech also forgot to top off our powered water spray bottle. So I'm sensing you're having growing pains and this is a bit of a heads up.

I understand a company with a high quality product realizing their high demand can allow for a certain percentage of less profitable customers to fall off but don't swinging too far too fast or you'll lose the stellar reputation you've achieved to date. Additionally word of mouth will continue to slide.

Thanks for the opportunity to send some feedback and I hope it will be beneficial to you going forward.

--Name removed

Report a concern   August 28, 2019 — Rated 10 out of 10 by Patty Kimball Zerorez Boise
What do you like about our products and services?

Job we’ll done

Report a concern   August 28, 2019 — Rated 10 out of 10 by Ed T Davis Zerorez Boise
What do you like about our products and services?

Excellent work removing stains from our old carpet.

Report a concern   August 28, 2019 — Rated 10 out of 10 by P.L. Zerorez Boise
What do you like about our products and services?

Fast, efficient, capers looks great.....service people friendly and profrssional

Report a concern   August 28, 2019 — Rated 10 out of 10 by S.J. Zerorez Boise
What do you like about our products and services?

Technician was very professional, informative and pleasant. I have already recommended you to a friend.

Report a concern   August 28, 2019 — Rated 10 out of 10 by H.W. Zerorez Boise
What do you like about our products and services?

Very informative staff! Love the communication.

Report a concern   August 28, 2019 — Rated 5 out of 10 by G.L. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Vacuum the parimutuel of the room. Tech didn’t want to bump walls or wood work which I appreciate but there was debris all around edges of carpet! Was wet for two days! Even with AC on. Tech was very nice and respectful

Report a concern   August 27, 2019 — Rated 7 out of 10 by S.H. Zerorez Boise
What could we do to improve?

The residual chemical smell was overpowering for hours.
The carpets took over 6 hours to dry!

Report a concern   August 27, 2019 — Rated 10 out of 10 by Gayla and Mark Heggen Zerorez Boise
What do you like about our products and services?

Love the fact there are no chemicals, just sound technology to get carpet clean. The tech called well in advance to firm up the ETA, which he was spot on, know what he was doing and was very professional. He also explained benefits of some other services which I also took advantage of to extend the fresh look of the new clean.

Report a concern   August 27, 2019 — Rated 10 out of 10 by Doug Walukones Zerorez Boise
What do you like about our products and services?

Jamie did above and beyond with our service


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