- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John was awesome!!!
Very efficient, drys nicely and timely
Do a great job
Work well together
Would call on them again
I’ve used your carpet cleaning and protection product. I first used Zeroez a year ago. My carpet still looked great before I just had it done again. I love that I can walk on my carpet right after it’s cleaned. Smells good too. The carpet techs were great. Friendly, professional and did an awesome job.
Aspen did a great job! The carpet looks beautiful!
John Zacharias is a great representative for your company. He is prompt, very polite, and took the time to let me know what he was going to do at each step. Based on his performance, I am very satisfied with using Zerorez for my carpet care.
Hire and train employees what services you offer which may vary from the competitors
Polite and professional
It's quick and cleans the carpet really well. Jamie is awesome
Great company to do business with. Dave and his staff go above and be on to satisfy the needs at hand.
We ended up with two dark colored marks on our master bedroom carpet that were not there prior to the cleaning.
Your price increase is noticable and got my wife's attention. Also sn area that was previously included (a small Central hallway) is now abeing added on top of our previous four room price. So the quote via phone based on previous work is now incorrect and the difference is significant.
The tech also forgot to top off our powered water spray bottle. So I'm sensing you're having growing pains and this is a bit of a heads up.
I understand a company with a high quality product realizing their high demand can allow for a certain percentage of less profitable customers to fall off but don't swinging too far too fast or you'll lose the stellar reputation you've achieved to date. Additionally word of mouth will continue to slide.
Thanks for the opportunity to send some feedback and I hope it will be beneficial to you going forward.
--Name removed
Job we’ll done
Excellent work removing stains from our old carpet.
Fast, efficient, capers looks great.....service people friendly and profrssional
Technician was very professional, informative and pleasant. I have already recommended you to a friend.
Very informative staff! Love the communication.
Vacuum the parimutuel of the room. Tech didn’t want to bump walls or wood work which I appreciate but there was debris all around edges of carpet! Was wet for two days! Even with AC on. Tech was very nice and respectful
The residual chemical smell was overpowering for hours.
The carpets took over 6 hours to dry!
Love the fact there are no chemicals, just sound technology to get carpet clean. The tech called well in advance to firm up the ETA, which he was spot on, know what he was doing and was very professional. He also explained benefits of some other services which I also took advantage of to extend the fresh look of the new clean.
Jamie did above and beyond with our service
Overall things were fine. Bit bigger wet spot on floor left from couch cleaning than I would have expected. That possibly could have been cleaned up after better.
My technician was an hour late for my 8:30 am appt. Better communication would have been better that appt time from 8:30-11am is not meaning my technician will arrive any time during that time.
The technician was thorough in his explanation of the process they use to clean, what services he suggests based on your needs, and the cleaning process keeps my carpets under warranty.
The quick drying time is a huge plus! Scheduling was easy and in the time frame I needed.
The tech that came to our house was very professional and was very informative about the process. He also explained how it works. I would definitely recommend this company to my friends.
The products are amazing and leave the house smelling great. Rather than the usual musty smell. The techs are knowledgeable and friendly. Very professional and overall a great cleaning company.
I like the way my carpets look and feel after the cleaning. I have always liked the technician except the last time. I don't want Tristin back. He left the stairs so wet it took a couple of days to be able to walk on them. He helped me move a piece of furniture that had a plant on it. The plant fell off and spread dirt on the newly cleaned carpet. He said that it wasn't his fault and if the dirt didn't come up after it dried he would only charge me $40.00 to come back and clean it.I didn't feel like he did a great job and he was slow.
Matthew was absolutely wonderful to work with. He thoroughly addressed my concerns and made my carpets look fantastic. Thank you so much!
Dave was very thorough and explained everything as he went through the process. I was amazed at how well the carpet turned out after pet urine stains from former tenants. I have tried other carpet cleaning companies and this is the best outcome I have had. Thank you!
It’s all natural which is great if you are allergic to many chemicals. Carpets looked great after they were done.
Technician was so friendly and fast. Explained the whole process and did a fantastic job!