- Phone: 208-383-1000
based on 11710 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service and knowledgeable technician. My rugs look brand new!
Your guys are prompt, courteous, and efficient. We really liked Anthony. Although our carpet is pretty old, it looks very good!
Wonderful results, very professional everything was explained in detail
Great customer service and quality carpet cleaning.
I have used Zeroez to maintain my white carpets for years. Even though they are now 15 years old, they are still bright, clean and look beautiful. This is amazing considering that my house was the hang out place for my son in high school!
Your a company that will acknowledge a mistake and fix it, thank you
See ya next time
Most wonderful service and so happy to have Matt return to do the duct cleaning following the carpet cleaning for our house. All was so nice. Matt took time to explain the procedure to my husband and me, and he had a helper with him named Michael and both were very professional and went beyond caring.
Your the best, Peggy Chrisman
I love that there are no harsh chemicals and that we received great service.
Good value. Professional and friendly individual with a great product. Will definitely use him again.
Anthony was very personable. He explained everything he was going to do and after he was done, told us about other services Zerorez provides. He was on time & efficient. We will continue to use Zerorez.
Tech arrived on time, explained several options available in addition to my normal cleaning.
Tech proceded to clean the rugs and then applied protectant.
No chemicals. Quick appointment times. Friendly and professional.
Perfect product and efficient employees who toured me through the house to be sure I was pleased with results. Great job!
Good job!👍
I like that it’s a chemical free cleaning process.
Very nice and professional. Fast and clean.
My carpet is so beautiful and clean and smells fresh and the guy who cleaned it was nice and professional :-).
Very prompt and friendly service. Explained the process very well.
The carpet looks great and they got the spots out.
The carpet was a little wet for being late in the evening, about 6:30, but we survived.
Everything went smoothly and we are happy with the results
chemical free and clean.
No harsh chemicals. Very friendly employees. Prompt service. Reasonable price.
The results were awesome. Technician explained very well and listened to my concerns.
The cleaning made my carpets look awesome. The tech, David, was very friendly and professional. He explained what he was going to do and also explained optional services available if we wanted them. He arrived on time and completed my 3 rooms in less than an hour. We will definitely use Zerorez services again and recommend them to all our friends and neighbors
Great job on the carpet and the tile!! My house looks amazing!!
Great employee
Sebastian was very helpful, informative and professional. Cleaning was good...spots came up and carpets look brighter!
First off, the tech never called Tony, the owner, 30 minutes before he would be here. Apparently, he called the office number, which is transferred to my on call tow driver after hours and weekends. I'm not sure why he even had that number since it was not the one I gave the receptionist on the phone. My driver told him that he wasn't the one going to be at the shop. He had called him (3) different times. Granted, I changed the contact person, but he never called that number either. Finally, he called Tony and told him that he had been waiting for 45 minutes. Tony mentioned to him that he was supposed to call him 30 minutes a head of time. He said that he had called a different number that didn't work. Tony asked him if he was going to clean the stain that was on the floor and the tech asked what type of stain it was. Tony told him it was dirt. The tech said that you charge extra for stains. I had mentioned the large stain to the lady that took my reservation and she NEVER mentioned an extra cost to me. Also, there are some small spots that are still in the carpet which usually come up with just cleaning the carpet. Overall, the tech was rude and the job that was done was not acceptable. Which is unfortunate. I suggested Zerorez because you did such a great job on my moms carpet. Will not use you again. Sorry.
Thank you for your comments and for bringing your concerns to use. It really helps us when we get this kind of feedback, to help us to improve our training and processes.
Fast
On time
Good explanation of services.
Customer service was absolutely amazing and he done an amazing job and went above and beyond..
Appreciated the services and end result of recent carpet cleaning. Efficiently handled by provider, answered questions, and planned cleaning difficult portions together. Needed
some furniture moved; that did not happen but I could live with it. I don't think that moving furniture can be done easily with one service provider. Only wanted a couch and one chair moved; even had sliders. The comment was that it is probably cleaner underneath those
pieces of furniture than elsewhere. Probably true, but if I move any furniture around, that area would not have been cleaned. Just wanted uniformity.