Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10978 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2019 — Rated 10 out of 10 by Christy Allen-Bess Zerorez Boise
What do you like about our products and services?

You did a good job and the carpet looks nice. The technician was very friendly, and professional.

Report a concern   November 20, 2019 — Rated 10 out of 10 by J.S. Zerorez Boise
What do you like about our products and services?

You do a great job. Carpets look wonderful after they are cleaned.

Report a concern   November 20, 2019 — Rated 10 out of 10 by P.T. Zerorez Boise
What do you like about our products and services?

Good job on the carpet and a fine young man named John explained all he did. Definitely a ten on the job and your employee.

Report a concern   November 20, 2019 — Rated 10 out of 10 by S.B. Zerorez Boise
What do you like about our products and services?

The Workman was professional and did a great job.

Report a concern   November 20, 2019 — Rated 10 out of 10 by C.M. Zerorez Boise
What do you like about our products and services?

professionalism and courtesy of technicians

Report a concern   November 19, 2019 — Rated 10 out of 10 by Linda Waag Zerorez Boise
What do you like about our products and services?

Carpets feel so soft after cleaning and always look so fresh and clean. Each person who has come to clean my carpets over the years has been very friendly and professional.

Report a concern   November 19, 2019 — Rated 0 out of 10 by M.N. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Carpet was not clean! We ran our Walmart special...Carpet cleaner over it afterwards which resulted in black water in the tank and noticeably cleaner carpet (I have pictures)

Feel like I waisted $200 dollars. I will not use this company again. I need to also write my google reviews.

First name removed

Report a concern   November 19, 2019 — Rated 10 out of 10 by R.B. Zerorez Boise
What do you like about our products and services?

My carpets and rugs are so clean. David was very good too.

Report a concern   November 19, 2019 — Rated 10 out of 10 by P.M. Zerorez Boise
What do you like about our products and services?

I like Dave.

Report a concern   November 19, 2019 — Rated 10 out of 10 by Erica Viloa Zerorez Boise
What do you like about our products and services?

Quick, professional and friendly response both on the call when I inquired about the services and also in coming out on that very same day.

Report a concern   November 18, 2019 — Rated 10 out of 10 by V.P. Zerorez Boise
What do you like about our products and services?

Your people are always very friendly and helpful and this time was no different. Plus, you do a fantastic job on a carpet that is very old but cannot be replaced for a while.

Report a concern   November 17, 2019 — Rated 10 out of 10 by K.H. Zerorez Boise
What do you like about our products and services?

Jamie was awesome. She worked hard.
The products are great.

Report a concern   November 17, 2019 — Rated 10 out of 10 by S.L. Zerorez Boise
What do you like about our products and services?

Prompt on answering the phone.
Pleasant person answering and giving information.
The gentleman calling to inform me of his arrival.
The professional attitude he had relating the various procedures in cleaning.
Cleaning up behind him as he finished the job.
Very polite!

Report a concern   November 17, 2019 — Rated 8 out of 10 by S.B. Zerorez Boise
What could we do to improve?

Offer Scotch Guard to better protect the carpet, if the customer asks for it. Our carpet was installed in July 2016 and thanks to not using scotch guard we already have irreversible wear damage to sections of our lovely carpeting. We have used Zeroez services/product the entire period since the installation of the carpet. Disappointing.

Report a concern   November 17, 2019 — Rated 9 out of 10 by C.L. Zerorez Boise
What do you like about our products and services?

Nice job, awesome service , prompt .

Report a concern   November 17, 2019 — Rated 10 out of 10 by L.W. Zerorez Boise
What do you like about our products and services?

Customer service is great
Finished product is great

Report a concern   November 17, 2019 — Rated 10 out of 10 by Judy Groner Zerorez Boise
What do you like about our products and services?

The technicians are well trained and they do a great job for a fair price.

Report a concern   November 17, 2019 — Rated 10 out of 10 by Shannon Harman Zerorez Boise
What do you like about our products and services?

I love that zerorez comes to clean my carpets not up sale me. My carpets look amazing and I didn’t have to break the bank!! Thanks zerorez!!

Report a concern   November 17, 2019 — Rated 5 out of 10 by H.R.W. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I may not be the right one to ask because I have a light beige carpet and Matt did a good job; however, the following day when it dried the two major spots in the livingroom did not come up and the reason why I spent the money right before the holidays was to make the livingroom look nice.
Perhaps I should have a company who uses a chemical cleaner next time, rather than just ionized water. I believe Stanley Steamer pre-spotted areas before cleaning.

Report a concern   November 17, 2019 — Rated 9 out of 10 by J.M. Zerorez Boise
What do you like about our products and services?

We continue to use Zerorez 1-2 times per year because the scheduling is easy, employees are very respectful, and the product works and does not leave weird odors behind.

Report a concern   November 17, 2019 — Rated 10 out of 10 by N.R. Zerorez Boise
What do you like about our products and services?

Job well done.

Report a concern   November 16, 2019 — Rated 10 out of 10 by Mary and David Peterman Zerorez Boise
What do you like about our products and services?

Zerorez and kind technicians are here to make the carpet ( with 2 large Labradors) cleaning process easy - with heavy furniture around. They are willing to come back to reclean an area that only my 67 year old nose smells, or an area where the dog sleeps and the residual can’t be seen until it dries. The technicians were so helpful in moving small pieces of furniture. The carpet on our stairs with a million posts (!) looks almost new as does the Berber upstairs. The plush carpets are expensive and they look like a million bucks. I also like that there is no residue on my carpets because if there would, my labs would lick it off. My carpets were cleaned this year for the second time and because Zerorez made the process painless, especially around the holidays, I’ll do it yearly to save the quality of my carpets - the Berber on the stairs was laid in the early 1990’s. Life gets harder as you get older in a big house. Zerorez made the process easy peasy. I can’t say enough about the technicians and people we talk to on the phone. Their sincere customer service is 5 ⭐️.

Report a concern   November 16, 2019 — Rated 10 out of 10 by D.L. Zerorez Boise
What do you like about our products and services?

We needed our sectional cleaned before the holidays. Zerorez was prompt, explained the process in detail and completed the job in a timely manner. Our couch looks like new again! Thank you zerorez! We will definitely have them back in the future!

Report a concern   November 16, 2019 — Rated 10 out of 10 by S.G. Zerorez Boise
What do you like about our products and services?

My carpet look great, it's nice and clean. I needed my carpet cleaned quickly and your technician was about to accommodate that need, which I really appreciated. This is the second time I've used ZEROREZ and will use you again, and recommend you to family and friends.

Report a concern   November 16, 2019 — Rated 10 out of 10 by Joy A McMinn Zerorez Boise
What do you like about our products and services?

Excellent job - friendly employees

Report a concern   November 15, 2019 — Rated 10 out of 10 by Ellen Kitson Zerorez Boise
What do you like about our products and services?

No one has ever gotten our carpet cleaner!
Sebastian was on time, courteous, took the time to explain things and worked hard.
Love the fact that were no chemicals involved, and the carpet was not soaking wet.
I've already begun recommending your company, and Sebastian.

Thanks!
Ellen

Report a concern   November 15, 2019 — Rated 10 out of 10 by Kay Blake Zerorez Boise
What do you like about our products and services?

Profesional and worked very quickly. Very friendly!

Report a concern   November 14, 2019 — Rated 10 out of 10 by J.C. Zerorez Boise
What do you like about our products and services?

Employees professionalism. Thoroughly cleaned carpet.

Report a concern   November 14, 2019 — Rated 10 out of 10 by M.H. Zerorez Boise
What do you like about our products and services?

Easy and fast

Report a concern   November 13, 2019 — Rated 10 out of 10 by G.B. Zerorez Boise
What do you like about our products and services?

I was fully informed of the service, price etc before Greg began. The job was done very well.


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