- Phone: 208-383-1000
based on 10978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet is clean and there is no oder!
Too good care of the carpets and gave me options and prices right away.
Matt, our technician was knowledgeable, efficient and explained the process very well. Carpets look awesome!
Your Service personnel are very helpful, informational and professional.
Very satisfied with the service and the service results. Our carpet is 16 years old and looks like new again, and it is soft and fluffy. No unwanted chemicals or soap residue left behind! We have used Zerorez before and will use them again! I highly recommend Zerorez.
Non toxic
Great service, carpets look great. Were given good information on taking care of our carpets and the many products offered by zerorez.
It was the best experience I have ever had. Knowledgeable tech and great results.
Loved the customer service and the fact that I feel like I'm walking on clean carpets with no chemicals or residue!
Good experience, tech was knowledgeable and nice, carpets look great. Reasonably priced.
Prompt, professional, efficient, and really respectful! Thank you so very much for your help!!
It was clean! And dry in 7 hours !!!! Customer service is stellar!!!
excellent work; very hard working lady, who did a marvelous job for us.
I was very pleased with the service I received from your company. Sebastian is a very impressive young man. He is definitely an asset to your company. He phoned saying he was running ahead of schedule and would I mind if he came early. Arrived on time got the job done in a timely manner. I will definitely recommend Zerorez to all my friends for their carpet cleaning needs.
Name removed
Caldwell, ID
Na
I like your friendly service, your clean products. I especially appreciated your serviceman who did my rugs. Steve was courteous, thorough, explained what he could take care of and what he couldn't, and did an outstanding job.
the products that you guy's use to clean it seen to do a good job so with the said I definitely I will tell my friends about you guys and thank you aging
To be perfectly honest....I think your service is far too expensive for the service that we received. I've had carpet cleanings done before...and your finished product looked no better or worse than what I've had done before. Just being truthful.
Thank you for your review and insights. Not every customer will see dramatic differences in the cleaning- if you clean on a regular basis or take exceptionally good care of your carpet (or don't take care of it at all) the difference between our cleaning and a more traditional carpet cleaning won't be readily apparent. What you should notice, though, is a distinct lack of odor from chemicals during and after the clean, and that the carpet should be drier, faster. Good carpet cleaners will have the carpet dried pretty quickly, but ours should still be a bit faster. The other thing you will notice over time is that the clean lasts longer. Instead of cleaning every six months, for example, you may notice that your carpet will stay looking good (assuming you have taken care of your carpet with regular vacuuming) for several months longer. So while immediately after the clean you may not notice a difference, you should several months from now realize that things look better, longer.
Cleans and saves carpet. Men are friendly and work hard.
To answer the question, Anthony and his communication about all that would be happening and all your company does.
This is the second time that we have used Zerorez this Fall. Once was in my moms house that we were putting up for sale...it received a full price offer two weeks after it was listed! In part, I am sure to Zerorez making the carpets nice and clean.
The second time was yesterday on the carpets in her brand new home that had previously been a show home. They look great!
A big thank you to John, our technician both times and to Zerorez!
We are recommending Zerorez to friends, family and business associates!
We were able to block our appointment time and make arrangements on a user friendly on line system. The tech let us know when he was 15 minutes away. He communicated well and made good suggestions. Best of all they worked really hard on our carpet and it looks super! Kind of pricey but the carpet is cleaner than its been in a long time.
The lady who did my home was exceptional.
The service man was very prompt and efficient and the carpets look great.
Seems clean and convenient - I know the owner who is a cool guy
My 19 year old carpet looks fabulous. It was quite soiled but the guys worked very hard and got it looking great!
Everything was very smooth and clean. The technician was friendly, professional, and low pressure. She was helpful and explained everything perfectly. The result was also amazing. I felt comfortable having this service done and would hire Zerorez again in the future.
I have used your service before and it normally does a great job and we are happy especially with minor pet stains. Unfortunately we recently had our carpets cleaned and paid for 2 small areas in a closet and in a bedroom for pet stain treatment and after everything was dry there is still a yellow tint in the same spotted areas and their was a damp residue with urine smell when touched by hand.
Great customer service! Great cleaning job!
He seemed like he rushed through it. In July we had someone come do our basement and we were happy with the outcome, so we decided to have you come back and do the upstairs. My husband and I were not as impressed I came back and did a walk through and there was some wet gooey remnants that he didn’t get up I grabbed a dry cloth and right in front of him was able to get the spot and food up with the cloth. In our hallway there is a dirt spot that doesn’t even looked like he touched it. I was just over all not impressed. I feel like it’s embarrassing to have to ask them to come back and get spots they missed and should’ve gotten the first time. Good quality work to me was like the first time we had where I didn’t have to ask the guy to redo any spots because he took his time and did a good job the first time. I wish I could give a good review but this time it just wasn’t great.