Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10977 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 24, 2021 — Rated 10 out of 10 by Phil Mannillein Zerorez Boise
What do you like about our products and services?

There is no soapy residue in the carpets that attracts even more dirt to your carpets.

Report a concern   January 24, 2021 — Rated 9 out of 10 by A.G. Zerorez Boise
What do you like about our products and services?

It was done quick, professional & made my carpet look & smell better.

Report a concern   January 23, 2021 — Rated 10 out of 10 by Heidi Mikel Zerorez Boise
What do you like about our products and services?

Zerorez is great! They showed up on time, very professional, offered additional services and then did not try to up-sell me any further when I let my service professional know I was not interested. Will definitely be using them again. Thank you for an excellent cleaning job!

Report a concern   January 23, 2021 — Rated 10 out of 10 by F.E. Zerorez Boise
What do you like about our products and services?

The technician was very helpful and informative and he did a great job cleaning my carpets. I was impressed by the rock floor cleaning he did on my entry and hall.

Report a concern   January 23, 2021 — Rated 10 out of 10 by Clarence Johnson Zerorez Boise
What do you like about our products and services?

Doug was very professional and personable in his approach to explaining your services. He also did a very good job in cleaning our carpets.

Report a concern   January 22, 2021 — Rated 10 out of 10 by Trey Kent Zerorez Boise
What do you like about our products and services?

No harsh chemicals,
Technician if you will was super informative and friendly. Explained everything before starting and the process and gave us estimates on future jobs we might be interested in.

Report a concern   January 22, 2021 — Rated 10 out of 10 by B.G. Zerorez Boise
What do you like about our products and services?

Anthony was very likable and easy to work with. Did a good job on the carpets.

Report a concern   January 21, 2021 — Rated 10 out of 10 by R.F. Zerorez Boise
What do you like about our products and services?

Great product. Great technician.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Suzanne Jewell Zerorez Boise
What do you like about our products and services?

The Technician did a wonderful job. Always very courteous.

Report a concern   January 21, 2021 — Rated 8 out of 10 by A.L. Zerorez Boise
What could we do to improve?

Prices are high when everything is added together... probably $200 more than the last carpet cleaning I had.

Report a concern   January 21, 2021 — Rated 9 out of 10 by Neil Strachan Zerorez Boise
What do you like about our products and services?

The carpets are left clean and soft. I like that you use fans to partially dry the rooms before you leave.

Report a concern   January 20, 2021 — Rated 10 out of 10 by H.D. Zerorez Boise
What do you like about our products and services?

The job was great glad to give it a BIG TEN

Report a concern   January 20, 2021 — Rated 10 out of 10 by M.G. Zerorez Boise
What do you like about our products and services?

Blue did a great job cleaning the carpets! He even got some slime out of our carpet in the family room. He was very respectful, explained the process well and was so happy to help give me quotes for the future. We will definitely use Zerorez again!

Report a concern   January 20, 2021 — Rated 10 out of 10 by K.M. Zerorez Boise
What do you like about our products and services?

My technician was so awesome, he explained everything to me and was very respectful. Will defiantly use again and recommend!

Report a concern   January 19, 2021 — Rated 10 out of 10 by Kathi Wight Zerorez Boise
What do you like about our products and services?

Zerorez products and service make for very clean carpets, furniture and floors!

Report a concern   January 19, 2021 — Rated 7 out of 10 by W.T. Zerorez Boise
What could we do to improve?

The technician did a great job and we are happy with the results. It was just very expensive and it seemed like the technician was always trying to upsell us. There were also some surprises on the invoice ie celling vents were $25 when I was told 'vents' were $18. It did seem like the vents really needed to be cleaned and the carpets look almost new-Hope it was worth it:)

Report a concern   January 19, 2021 — Rated 10 out of 10 by Autumn Stringam Zerorez Boise
What do you like about our products and services?

Nick was amazing! He was super professional and worked quickly to assess our needs and to get a huge job done! We have a brand new white carpet that needed some special care and I was worried about it, but the zerorez magic worked! Nick knew which equipment NOT to use on specific fiber needs and left everything better than I had hoped possible! 10/10!

Report a concern   January 18, 2021 — Rated 10 out of 10 by A.N. Zerorez Boise
What do you like about our products and services?

The process was thorough, and the technician was friendly, professional, and extremely knowledgeable.

Report a concern   January 17, 2021 — Rated 6 out of 10 by T.P. Zerorez Boise
How did we disappoint you and what can we do to make things right?

some stains still on carpet in living room and bedroom. I had the pet treatment put down in the living room and it took two full days to dry. My feet were sticky after walking on carpet 24 hours later. I didn't know this would happen. All the other carpet is good.

Response from Zerorez Boise:

Thank you for your review, we've been trying to reach out to you to get more information and to see how we can help resolve your concern. Please feel free to reach out to us, at 208-383-1000.

Report a concern   January 17, 2021 — Rated 10 out of 10 by M.L. Zerorez Boise
What do you like about our products and services?

Always professional and do a great job!

Report a concern   January 17, 2021 — Rated 10 out of 10 by W.W. Zerorez Boise
What do you like about our products and services?

No chemicals, no strong odor.

Report a concern   January 17, 2021 — Rated 9 out of 10 by M.T. Zerorez Boise
What do you like about our products and services?

Service was quick so I hope technician did a good job cleaning carpets. Need more fan time on carpets since they got left soaked. Other than that good price on service(special running)

Report a concern   January 17, 2021 — Rated 10 out of 10 by S.J. Zerorez Boise
What do you like about our products and services?

Timely, professional.

Report a concern   January 17, 2021 — Rated 10 out of 10 by N.L. Zerorez Boise
What do you like about our products and services?

The service was great. Brock was very knowledgeable and did a great job.

Report a concern   January 17, 2021 — Rated 10 out of 10 by Amy Kurisu Zerorez Boise
What do you like about our products and services?

No chemicals but very effective

Report a concern   January 17, 2021 — Rated 10 out of 10 by E.B. Zerorez Boise
What do you like about our products and services?

My technician was fabulous. So kind and polite and friendly. I would use Zerorez again just because of him.

Report a concern   January 16, 2021 — Rated 10 out of 10 by T.A. Zerorez Boise
What do you like about our products and services?

Knowledgeable and friendly. Very dependable and efficient. Customer service all around was great! I'm happy customer and highly recommend.

Report a concern   January 16, 2021 — Rated 10 out of 10 by L.M. Zerorez Boise
What do you like about our products and services?

Carpet looks and feels great. $39 per room deal was ideal. We feel safe with chemical free cleaning for our young kids and puppy.

Report a concern   January 16, 2021 — Rated 10 out of 10 by Jim Buffington Zerorez Boise
What do you like about our products and services?

Carpets look new.

Report a concern   January 16, 2021 — Rated 10 out of 10 by P.M. Zerorez Boise
What do you like about our products and services?

I appreciate how quick and responsive you were in setting up and appointment, having availability on short notice, and following up. It was a positive experience all around. Thank you!


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