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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication with office and service people, easy scheduling and phone call updates. Joe, who serviced our furnace this evening, was friendly and professional. Also love the Easy Plan.
4975 Sleepy Hollow Road 55331 if you need to acknowledge Joe!
Great tech
Very courteous staff that are eager to provide service in a professional way. Deacon was personable and thorough
Reliable, prompt service--with the same technician who is willing to explain what needs doing, and gets it done.
Good service, friendly, knowledgeable sales people and good products.
Thank you.
The time window is to long. I did appreciate the phone call though.
Prompt, thorough, friendly and seemingly honest with compatible rates.
Professional, knowledgeable, informative technicians.
Friendly, competent and knowledgeable technicians.
The schedulers are friendly and accommodating. The people who have come to do work at my house, especially our regular inspection guy, have always been more than respectful, neat never leaving a trace of anything, efficient and super friendly. I love this company and would recommend anyone buy all cooling and heating equipment from them and have it serviced by them too. Standard is good business.
Always on time and friendly. Also doesn't push access costs on to the costumer. They do their job and tell you what they did. Nothing more!
charge a bit less for the maint. plan--maybe by giving a discount to your LOYAL maint. customers?
I received a call update as to when the serviceman would arrive -- as promised.
My serviceman, Joe, was friendly and professional. He took time explaining my furnace, filters, and alarms. As a new widow, now responsible for my home appliances, I appreciated his assistance.
I thought the Technician was very helpful and answered all my questions. I thought the quote of $96 was a little high to cut a pvc pipe, rinse out the condensing trap and add a fitting back on the pipe. I thought this was high since I already paid for the service call diagnostic visit and then the $96 on top for a total time the tech was there of an hour.
good service just a little pricey.
Your prompt response to my request for a service call. Your Service technician David H. was very courteous and explained the problem expertly. Thank you for your quick and efficient service.
Terry Hogan
Friendly people from the start of a call to the completion of a job. Easy to get ahold of people especially in an emergency and I like that the same repair/maintenance person has come out each time for many years.
Thorough and professional.
Knowledge of the staff
Time he spent helping figure out how to get heat to 12 families. Educated me on how to trouble shoot and deal with the difficult personalities of the boiler system (that can cause temporary set backs).
Your customer service is excellent. We have had Seth here on a regular basis for tuneups for years and really value the service he gives. We have recommended you as an honest, customer-service oriented company for years to all of our friends.
Courteous,quick knowledgeable help--although the times were messed up.
Very professional, friendly and knowledgable. Very honest in assessing the problem with my boiler and
Immediate response to my need. Call in the morning and you had a man at my house at noon.
prompt and knowledgeable
same day availability. quick troubleshooting and great price for service received.
Your technician was very professional and courteous.
Great technical support. We have had several service calls over 18 years and all
the technicians have been very competent and simply good people. Treated us couteously & politely. This furnace has given us commendable service over the 18 years we have had it.
The sales representative was very helpful, and the installers did a fabulous job installing the new furnace and removing the old one. Thank you all so much.
Courteous, prompt and knowledgeable
Standard replaced a pressure switch, charged me 223 for the part I found the part online for 74$ I know you have to make money but that is just ridiculous ,considering we bought the furnace from you.
Always really great service people. Always super nice. Dependable work.