Customer Testimonials

Good service and friendly service advisors

I am very pleased with my 2020 Santa Fe. I receive notices in my car when it is
due and oil change.

Staff is knowledgeable and very kind

Great service. Fast and easy to work with.

Friendly and helpful staff. Very knowledgeable and answer questions directly.

Easy to make an appointment

Never have to wait very long.

Everything

I greatly appreciated being told when my car would be ready and in fact it was.

Missy was hassle free, no pressure. Easy to work with…

Easy process, knowledgeable sales person.

Don Franklin Lexington is the place to make deal. Excellent service! Knowledgeable sales people who listen to your needs as the customer, excellent customer service and thorough explanations in the finance department, and a willingness to find the car you want. Bundle all that together and you’ve got a great car buying experience!
I never felt pressure to buy. The moment you enter the door it’s a first class experience.
Thank you, James, Ty and Micheal. It was a pleasure working with you!
-Mary Hurst

I really liked how my salesman took care of me

I like the commitment by Don Franklin Auto to the customers.

Good service and response.

Friendly staff

The kindness and eagerness to make sure you are taken care of with 0everything.

The service department was exceptional. Thanks so much to Ron and other staff.

Your dealership helped me through a rough time. I am grateful.

Ms. Williams

Fast

We had a great experience buying our 2023 Hyundai Santa Fe. Jeff York was very helpful and took time to explain things.

Still getting use too new car, but so far very satisfied.

Sales associate was helpful

Service department is always friendly and helpful.

I like getting the reminder on when I need to service/oil change for my vehicle. They send an email and the car will also remind you.
It was easy to make an appointment and it took less than an hour.

My most recent appointment with DF Hyundai was a pleasure. I came in for an oil change, tire rotation, and software update. I was in and out in less time than predicted, and the whole experience was easy and painless. 😉

Great service

I have purchased three vehicles from Don Franklin Hyundai in Lexington, a 2016 Accent, new 2020 Tucson, and a new 2023 Tucson- all from Chad Givens. Every purchase, I have told Chad my budget and he has given me a list of vehicles to choose from, especially ones that he thinks I will like the most. The 2023 Tucson purchase was an easy choice, with Chad and David Sharpe both working to go over all of the new equipment that came with it, and getting my Hyundai Blue Link account set up. The paperwork went faster than I thought it would and I have loved every minute with my new vehicle.

I appreciate how quickly my car was serviced. I was ready to wait but was in and out in under an hour for routine maintenance of my G70. I also appreciate being asked if I wanted my car washed as I am particular about how I handle my finish.

I appreciate Ty Cobb as my salesman. The service department is on time just as you are scheduled. The Hyundai brand has come a long way and as long as the dependability has improved as much as the aesthetics, they are poised to overtake the competition.

I did have a minor issue with my last oil change. The technician left oil residue on top of my engine and a push pin is missing from the brush guard drain plug cover. I was under the vehicle before and after my appointment so I know without a doubt. Also i should mention that I washed my engine area the week before and it is otherwise spotless. My intent is for my new Santa Cruz to always look like a new Santa Cruz. He should treat it as such. But everyone makes mistakes so we’ll see what the future brings. Still a 10 in my book.

Great service

I appreciate Richard, trying to help me find a car after bankruptcy although I wasn't able to get a car that day I will definitely work with him again when I'm ready .