Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   September 13, 2023 — Rated 10 out of 10 by T.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service Department is Great!

Report a concern   September 12, 2023 — Rated 10 out of 10 by M.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They are efficient

Report a concern   September 12, 2023 — Rated 10 out of 10 by G.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone is so nice and friendly! The employees take care of your car on any necessary updates.

Report a concern   September 10, 2023 — Rated 9 out of 10 by P.R. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Looking at the vehicles for the first time since the introduction of the brand into the USA. Was impressed with their new models. Not impressed with the dealer adding thousands of dollars to the MSRP as a profit called "Marek Adjustment." This is a troubling trend: INFLATED CAR PRICES.

Report a concern   September 10, 2023 — Rated 10 out of 10 by Noranne Hendricks Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The first service for my car was free. I didn’t expect that but that was a kind gesture. The service department also washed my car which was nice as well.

Report a concern   September 9, 2023 — Rated 10 out of 10 by F.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was easy to setup a recall appointment - got it the next day. They don't oversell service.

Report a concern   September 9, 2023 — Rated 10 out of 10 by E.E. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Was in and out in under an hour! And they washed and hand dried my car as well

Report a concern   September 9, 2023 — Rated 10 out of 10 by William Beach Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Ralph, the Service Writer, was the most honest, helpful and professional dealer service employee that I've ever dealt with!!

Report a concern   September 9, 2023 — Rated 10 out of 10 by J.P. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Wonderful Customer Service

Report a concern   September 9, 2023 — Rated 10 out of 10 by I.P. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Excellent service and product

Report a concern   September 9, 2023 — Rated 10 out of 10 by J.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

After some personnel changes, you have a great team in service now. Why? They actually talk to you as a human and like a friend! They answered questions, and were actually honest! about what I maybe, should, or need to have repaired and WHY!

THANK YOU :)

Report a concern   September 8, 2023 — Rated 10 out of 10 by K.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Efficient service department and knowledgeable salespersons

Report a concern   September 8, 2023 — Rated 10 out of 10 by Jack Whitney Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I have had 4 Hyundai vehicles and have had wonderful service on all of them. Currently have a leased 21 Sonata and owned 18 Sante Fe. My recent service was for my Sante Fe and got in and out quickly for an oil change and tire rotation. Ralph got me in and out quickly, advised I needed to replace a couple of air filters, which he took care of. Upon completion we discussed my need for tires, the October sale and made an appointment to take care of new tires plus front brake pad replacements. In and out in about an hour! Great vehicles, a friendly and helpful staff keeps both my wife and I returning for future vehicle needs.

Report a concern   September 8, 2023 — Rated 10 out of 10 by P.W. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Already sent feedback.

Report a concern   September 8, 2023 — Rated 10 out of 10 by Michael Sparks Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone was friendly from the time I arrived until the time I got the vehicle back. The service department told me how long the recall fix would take, and it was on the money.

Report a concern   September 8, 2023 — Rated 10 out of 10 by A.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Love my Hyundai Tucson and receive excellent service with Don franklin

Report a concern   September 7, 2023 — Rated 10 out of 10 by Theodore Trent Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great staff who handles older people πŸ‘ and thanks God for the priceless experience that you have with all,the man in the service dept RALPH IS GREAT AND MISTY IN SALES, πŸ‘Œ πŸ‘ THEY ARE THE REASON I AM AND WILL ALWAYS BE STRONG πŸ™Œ FOR THE COMPANY, ALSO THE LADY IN FINANCE MRS ANDERSON ,THIS IS A TRINITY YOU CAN'T FIND ANYWHERE πŸ˜€ AMEN AND ALLELUIA, CALL IF YOU WANT VOICE MESSAGE πŸ‘ πŸ˜€ πŸ‘ πŸ˜‰ πŸ’™ ❀

Report a concern   September 7, 2023 — Rated 10 out of 10 by N.G. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Everyone we interacted with was extremely friendly and professional. We had a great experience and would highly recommend this dealership to anyone searching for a new car.

Report a concern   September 6, 2023 — Rated 10 out of 10 by Jessica Lewis Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Always such friendly staff and fast service!

Report a concern   September 6, 2023 — Rated 10 out of 10 by S.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I really appreciated the service technician, Leanna, who assisted me. She was very kind and helped me understand what services were needed to uphold my warranty. She walked me through recommended services without pressuring me.

Report a concern   September 6, 2023 — Rated 10 out of 10 by Ethan Hayen Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Jamal and Mike were fantastic to work with. They made the process very easy.

Report a concern   September 6, 2023 — Rated 10 out of 10 by Todd Horstmeyer Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Very professional and responsive when completing a transaction.

Report a concern   September 6, 2023 — Rated 10 out of 10 by Brigette Goble Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

I have been with hyundai around 10 years and have bought and traded a few cars. Recently, I have bought 2 new vehicles and traded in two vehicles. We had the pleasure of working with Trevor and had the best experience during both times. I recommend working with Trevor if you want an honest person who works hard to get you where you need.
Everyone there that we had to communicate with was friendly and helpful as well.

Report a concern   September 5, 2023 — Rated 10 out of 10 by K.W. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Jeff York was awesome! He was not pushy and very helpful.

Report a concern   September 3, 2023 — Rated 10 out of 10 by Pam Brooks Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Love my Santa Fe and you our service is wonderful always polite and kindπŸ’•

Report a concern   September 2, 2023 — Rated 10 out of 10 by Denae Braxton Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

He immediately worked on my car. They never charge ridicules prices. They're very open and friendly. Fair an

Report a concern   September 2, 2023 — Rated 10 out of 10 by P.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

My salesman was Julio Cardona and he did a wonderful job of finding just the vehicle I wanted, getting it to Lexington, handling all the paperwork, and having my new car delivered to my home. Great service, great efficiency, great experience.

Report a concern   September 2, 2023 — Rated 10 out of 10 by A.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Prompt efficient service

Report a concern   September 2, 2023 — Rated 10 out of 10 by S.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It’s easy to get in. The staff is very nice.

Report a concern   September 1, 2023 — Rated 10 out of 10 by R.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service, very professional.
Alexis did an outstanding job!!


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