Customer Testimonials

Jamal was absolutely wonderful to work with! Great personality and professional. He made the buying process simple and went quickly!

Love my Santa Fe.

Just always good and friendly service.

Bought the car for my teenage daughter. She had to drive from Richmond to the dealership in Lexington to get the car serviced. She said the whole experience was easy getting signed in and checked out. Thanks for making the experience for someone not used to dealing with having a vehicle serviced go very smoothly.

Everyone was very nice and helpful and willing to explain and answer all questions.

Very quick with determining issues, and communicating solutions. Work performed in a timely manner. Very helpful and friendly staff.

I bought a Hyundai Kona recently. The sales person, Mike, helped me find a Kona with the right features and options that I was looking for. He listened to me and answered my questions I had when comparing different packages. He helped me find a car that I really love.

What influenced my purchase was the 500k miles powertrain warranty. Even for pre-owned vehicles. Caveat being that the car has to be serviced at any Don Franklin dealership. Which fortunately are near me.

I also purchased an extended warranty for 100k miles for a reasonable price. Which is surprisingly pretty good. If any mechanical or electrical issues come up, I would pay a small fee to get it fixed. No more expensive trips to the mechanic.

Dawn was amazing! The entire staff was very polite and friendly and created a great atmosphere!

Great people, very friendly!

Oil change

My service was excellent, my service agent Mr. Ron always look out for me.. he makes sure my car is taken care of I never have to call an ask questions he’s upfront with me when I drop it off.. I wouldn’t take my car any other place..

staff worked hard to fit me in an was polite. cordial and treated my problem with a sense of urgency .

I like the service. But I did not like being asked $4,000.00 over sticker for a new vehicle. That’s gouging.

Friendly caring employees.

Service was efficient and timely. Chris was very personable and a joy to interact with.

Thanks, you did a good job servicing my car. No muss no fuss.

We love our new car and our salesperson, Michael Chisley, did a great job helping us find exactly what we needed!

have been nothing but a great experience since i purchased my vehicle

Very good

Life time power train, ease of making appointments for service, and ease of the buying process.

Friendly, professional, helpful; assisted me by noting that the repair was under extended warranty; also found me the best coupon for my maintenance service. The service clerk was friendly and professional.

Very friendly staff and in and out under an hour!!!!

Customer Service is top notch!
Darrell Bond is a phenomenal salesman and made our unexpected purchase a great experience.

I recently had an unrepairable flat tire. I contacted the Parts and Service Departments on Monday. They ordered the tire & had it by Thursday. I spoke with "Alexis" & asked if I needed to schedule service. She said they were heavily booked & suggested that I bring my vehicle in & leave it for a few hours & she'd squeeze me in where she could. A little bit more than an hour later, my vehicle was ready. Alexis & The Service Department at Don Franklin Hyundai Lexington are totally awesome. I always feel well taken care of.

The quick service and super friendly staff.

Everything. Courtesy efficiency expertise and thoroughness.

Our seaman was amazing and I felt like he really listened and cared.

I am always treated with the upmost care and respect when I visit the Service Department of Don Franklin in Lexington for any reason. I appreciate my customer service experience anytime I am there for an oil change, tire rotation, general maintenance on my vehicle or for a car wash. Thank you Don Franklin.

I had a great experience with Don Franklin Nissan! They were very helpful, friendly and knowledgeable! Walt and Cordarrius are a great team and will make sure you are satisfied!

Free oil change and tire rotation
Excellent warranty package
Great trade in value