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Customer Testimonials
The staff was friendly and knowledgeable. I appreciated their professional service.
This is the second vehicle we have purchased from Don Franklin. We love the company and despite the not so good experience with our first salesman we came back. Every other person we have dealt with at both the Lexington and Bardstown locations have been phenomenal. You also cant beat the warranty offered on the vehicles.
The people genuinely care about me. They are honest and polite. They gave us the best deal.
Courteous and quick service on two recalls. Browsed the lot and was helped by a very patient and well informed salesman.
Great service. No pressure. Michael was amazing
Gets the job done quickly
Friendliness of your staff and cleanness of your shop and waiting area
Friendly competent dependable service
Everyone is very nice and professional!
Staff is very friendly. Service is great.
Awesome staff.
The worker
I had a great experience with the sales team. Kelvin did a great job helping us find the perfect vehicle. We love our new Santa Fe and all the features it offers.
I like that everyone is so helpful and so willing to get to know you through the process of buying a vehicle. The wealth of knowledge available in the finance department is amazing. I also feel protected knowing that we are backed by the powertrain warranty offered. I look forward to returning in the future for service.
Customer service was amazing! Jerard needs a raise! I already recommended Don Franklin and he made me feel better about my decision to go with DFA once I bought the car.
Customer services was timely and efficient.
Kelvin is an excellent sales representative. He kept me informed about the arrival dates on the car. He was ready for me when I arrived at the dealership and he took plenty of time to explain all the features of the car.
The finance lady was very friendly and completed all the paperwork quickly.
MJ was by far one of the best sales reps I have ever dealt with in all my years of buying cars. He was a no hassle, no pressure. The experience of having to buy a new car can be stressful and he and the staff took that all away. Help me with my purchase and made it a seemless transition to ownership.
The service was quick and efficient! Everyone was very nice and knowledgeable. I appreciated the next day call to check on my appointment!
Everything!
Dawn Dotson went out of her way to help me get the vehicle I wanted!! I will recommend her and dealership to everyone.
Good products and services
Love my new car service department is great
Loved the people I worked with, even though one was ready to leave work he still stayed to assist me and my husband. The finance department was wonderful and gave us all the options for us to choose. We decided to get the warranty because not only that it would help our car but because the lady in finance was so knowledgeable and kind.
Friendly and professional staff, clean facilities and prompt service.
I loved that you had everything available on site and were able to accommodate all of our requests!
I received honest and considerate service from people who are genuinely kind. They gave me a good price for my trade in. This was our 4th purchase from Don Franklin and Hyundai
Prompt and courteous service!
Customer service from all departments.
The fast service and the friendly staff