Customer Testimonials

Colin, was very attentive and helpful in trying to locate the vehicle I wanted. I was working with a limited budget though and it proved to be a very difficult task. It wasn’t the salesman’s fault!! He definitely put forth 120% effort!!!

Thank you for everything.

Jamal was great to work with and very personable.

Unbelievable service. Amazing how their team listen to my situation and provided options that exceeded my expectations.
I was looking for 28k car but after they explained the options I drove away with a 48k SUV that gets 68 miles to the gallon.
Honestly unbelievable.
The Don Franklin’s team at Nicholasville Mitsubishi lead by Scott Keyland. With well trained staff (Sales Andrew Rutledge) financial Manager Lawrence Washington provide me with the best service bar none. Best service of any dealer I’ve ever been associated with. I’m telling you unbelievable.

Quality products, great service, but the people make the difference. We just traded for a Jeep Gladiator. Chad was our salesman. James Anderson helped when Chad got covered up with other customers. Lindsey Anderson did our finance paperwork, and we have been buying cars from Eddie Thompson for over 30 years. All of these people were very knowledgeable, helpful, friendly, and efficient.

Excellent products great service treated like family

Very pleasant and professional staff, from service managers to car attendants.

Everyone was very helpful and let me know what the problem was with my car right away and I did not have to wait very long for it to be repaired. the cost was reasonable for what they did. I have always (since I bought my 2013 Elantra) from there for any repairs. Always satisfied with the service and will return if I have more issues. Also my grandson loved the snacks.

Thank you
Evelyn Gilliam

Ps - i saw a 2025 vehicle that I am thinking about buying there. And also in the last 20 years or so I have probably bought 10 cars or more from your dealership.

David is awesome and spends the time explaining things so I can understand.

I love Hyundai! Always take care of me

Everyone was very friendly. No high pressure tactics. And between the 3 people I spoke with I got answers to all my questions (or all I could think of at the time).

Friendly, accommodating staff! Fantastic treatment with quick turnaround! Informative text updates! The loaner vehicle is on my list for a possible future purchase, and I know I will go to Don Franklin to get it!

Friendly, progressional, accommodating. Best overall Dealership I’ve ever worked with & I’m 73. Can’t understand why you don’t have a way to accommodate a customer that wants to deal with you fit any and all Brands you Family of dealerships has to offer. I believe you are missing a great opportunity for a much broader and more loyal customer base. Feel free to call me if you want to discuss my thoughts further regarding this. Phone number removed

Very happy with the product and everyone is so nice

Time will tell but our new Genesis seems to be a great automobile. We hope quality and dependability matches styling and curb appeal.

We enjoyed working with Xavian. He skipped altogether the high pressure that would have run us off immediately, and was laid back and very helpful. Will recommend him to everyone who asks about our car.

Kanon was an excellent salesman and Trevor (the sales manager) was a pleasure to work with. The new Genesis facility was very nice as well.

A+ service and great clean facility.

Great service ….. not a long wait!

Great communication and friendly service team!

Always had a friendly, no pressure experience at Don Franklin!

Like the brand and service is quick and those working in service are professionals.

They always provide great customer service. I drive past the one in Nicholasville where I live to go to them.

Friendly, responsive, and have a lot of cars on the lot to choose from. Big plus.

Great product and friendly, knowledgeable employees. Made me feel comfortable enough to ask questions

People are very friendly and willing to help in anyway they can. I didn’t buy a car I just bought out my lease. It still went very smoothly. I’ll always come back to Don Franklin . C J was very helpful and polite.

I’m satisfied with the service I receive. Everyone is friendly and professional.

Friendly and fast.

Xavian was great to work with and made the entire purchase smooth. We came in one day just to look and then scheduled a time to come back and meet when we had more time. He was very patient and when we arrived for our appointment, he had everything ready. We knew exactly which model we were looking for and it was up front and ready to test drive. We also started the financing before the appointment, which it really sped up the buying process. Xavian was great and staying in communication with us and making sure we were prepared. The sales manager did a great job making sure he found the best financing route before sending our credit to 100 banks. He made us feel at ease knowing he cared about getting us taken care of without damaging our credit. Overall, it was one of the best experiences I have had purchasing a vehicle.

Very friendly people, very fast on service

I am very satisfied with the purchase of my Santa Fe and the service that I have received from Don Franklin in Lexington since 2023. The Service Team is the best in the business. Their facility is very clean and comfortable.

Very efficient and friendly