Customer Testimonials

Great product and friendly, knowledgeable employees. Made me feel comfortable enough to ask questions

People are very friendly and willing to help in anyway they can. I didn’t buy a car I just bought out my lease. It still went very smoothly. I’ll always come back to Don Franklin . C J was very helpful and polite.

I’m satisfied with the service I receive. Everyone is friendly and professional.

Friendly and fast.

Xavian was great to work with and made the entire purchase smooth. We came in one day just to look and then scheduled a time to come back and meet when we had more time. He was very patient and when we arrived for our appointment, he had everything ready. We knew exactly which model we were looking for and it was up front and ready to test drive. We also started the financing before the appointment, which it really sped up the buying process. Xavian was great and staying in communication with us and making sure we were prepared. The sales manager did a great job making sure he found the best financing route before sending our credit to 100 banks. He made us feel at ease knowing he cared about getting us taken care of without damaging our credit. Overall, it was one of the best experiences I have had purchasing a vehicle.

Very friendly people, very fast on service

I am very satisfied with the purchase of my Santa Fe and the service that I have received from Don Franklin in Lexington since 2023. The Service Team is the best in the business. Their facility is very clean and comfortable.

Very efficient and friendly

Awesome customer service. Low wait time for service appointments. I love the option to have a car wash when my vehicle is being serviced.

No pressure sales and knowledgeable of the vehicles!
Kelli

Everything

Service was performed well and within a timely manner.

Less expensive for service than other Hyundai dealers.

Wide variety and Misty was great to work with

Personally for me, it was Brad Lovitz! He was help from the start! Took time to understand our needs, financial budget and did all he could to help us. He went above and beyond which is typical not seen. He was forth right and worked for us. Jamal was an added bonus with his help with some technology. Mr. Smith was also helpful. Overall! It was a great experience.

Friendly service

Chris was awesome! Alexia is a close second. Very helpful!

We love our new cars!

Great customer service

CJ was incredible! If he was selling another product we would be interested!

Jamal Wagner at Don Franklin Richmond Rd Lexington KY has helped my family with several vehicles in the last few years and always goes above and beyond to make sure it is a smooth, efficient, and honest process. We will continue to work with him for years to come based on his consistency and effort!

Very professional staff! Recognized I had a break light out and replaced the bulb for free! Just a small way to go above and beyond with service!

Everyone was so nice and thoughtful
You have a great thing going

The new dealership and waiting room are phenomenal. Complimentary snacks/water, big screen tv’s and comfortable chairs. I also really enjoyed how quickly I was in and out for my appointment!

Carter was fabulous to work with. He was extremely professional and responded quickly and efficiently.

Everyone from the manager, who gave me a great pen to the finance man, were wonderful to work with!

Associates are courteous and greet you when you come in. The lounge area is clean and inviting. You don’t mind the wait time for your vehicle.You know that your vehicle is going to be taken care of responsibly. This is first Hyundai I’ve ever driven and I’m very satisfied with it. Love my Hyundai!!

Really quick

Chad was amazing to work with! Super friendly and kind

It was our first oil change for our new car. Service was great and very friendly.

Quick and essy Derrick Bond was respectful and a gentleman