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Customer Testimonials
Excellent Setvice
Customer service.
Everyone in the service areas are helpful and courteous.
Always used Don Franklin Hyundai for my service. No complaints here. Highly recommend!
Salesman, Michael Chisley is the best! He was so helpful and kind. Other staff who assisted us were also helpful. This was by far the best vehicle buying experience ever!
Fast and friendly service!
Courteous, organized
Very fast and super nice. Thank you
I have been a customer of Don Franklin for a long time and what I like about getting my vehicle serviced at Don Franklin is that I have never had to worry if they really fixed the issue I was having. I bring my vehicle in for whatever service I need and it's taken care of completely.
Service for car maintenance is always a good experience.
The service personnel are always certious and friendly.
I trust the mechanics to be efficient and honest.
And I am always pleasantly surprised by having my car brought back to me freshly washed.
The waiting experience is always good too. (Not quite as good as it was before COVID 🙄 because no coffee etc. available)
best service. great personal service
My 2021 Hyundai Kona had reached it's 8,000 mile mark and needed to take it in for a maintenance service per requested by Don Franklin Hyundai of Lexington Kentucky. Not a bad wait and the employees were friendly and watched the news in the reception area which was comfortable. Peace of Mind. Thanks Don Franklin Hyundai.
The fast service and the friendly staff
The staff was friendly and knowledgeable. I appreciated their professional service.
This is the second vehicle we have purchased from Don Franklin. We love the company and despite the not so good experience with our first salesman we came back. Every other person we have dealt with at both the Lexington and Bardstown locations have been phenomenal. You also cant beat the warranty offered on the vehicles.
The people genuinely care about me. They are honest and polite. They gave us the best deal.
Courteous and quick service on two recalls. Browsed the lot and was helped by a very patient and well informed salesman.
Great service. No pressure. Michael was amazing
Gets the job done quickly
Friendliness of your staff and cleanness of your shop and waiting area
Friendly competent dependable service
Everyone is very nice and professional!
Staff is very friendly. Service is great.
Awesome staff.
The worker
I had a great experience with the sales team. Kelvin did a great job helping us find the perfect vehicle. We love our new Santa Fe and all the features it offers.
I like that everyone is so helpful and so willing to get to know you through the process of buying a vehicle. The wealth of knowledge available in the finance department is amazing. I also feel protected knowing that we are backed by the powertrain warranty offered. I look forward to returning in the future for service.
Customer service was amazing! Jerard needs a raise! I already recommended Don Franklin and he made me feel better about my decision to go with DFA once I bought the car.
Customer services was timely and efficient.
We would like to thank Ty Cobb and Shannon Jones for their help in buying and selling of our 2 vehicles. The process was lengthy but satisfying.