Customer Testimonials

Great crew and great service.

Takes too long to get service appointments. Waiting three to four weeks to get a standard vehicle service...oil change and rotation. However, when in all goes well and the work is accomplished in a very professional manner.

Don Franklin Auto was easy to work with when we purchased our new car and there was no fuss involved in the whole process. Friendly reminders about your appointments are sent to you when it’s time for services. They are professional when you bring your car in for service, too. I have no complaints!

Everyone is always friendly and helpful. Service does a great job of scheduling your appointment and getting the job done right the first time.

Organized , efficient and friendly.

Kelvin, our sales associate, is incredibly knowledgeable and professional. The entire staff was friendly and helpful.

Our primary dealership contact, Kelvin Lucas, was friendly, reasonable and responsive. Would recommend him highly. The only thing that makes a referral unlikely is that we know of no one in Kentucky and currently reside in Alabama. Regardless, he made the process pretty darn painless...thank you!

I love my Santa Cruz and I had a very good salesman

The person that helped me was very attentive and my service was done speedily. Very good experience!

The people at Don Franklin auto group exemplify the best at their craft. It’s a great experience, with knowledgeable folks who put their customers first.

It was easy to schedule an appointment, when I arrived the service department was ready and eager to work on my Hyundai Tucson. The work was done quickly as I had a short wait time

I think the dealership is great always treated well service is good never had a problem always been taken care of people are informative and courteous doubt If I would buy another Hyundai again as the clear coat started peeling off after 3 years no fault of the dealership it was taken care of under warranty now 3 more years and more places are peeling.

Easy to set appointments. Pretty good price. Good time in and out.

Ralph was great. Friendly service with smiles from every associate I dealt with. Changed my key fob battery for free and got me out in 30 minutes!

Efficiency-courteous-work completed in a timely manner

The service is personable and excellent.

Good quality. Prompt service!

I bought my Hyundai in 2017, still drive it. Have mostly done all my services done there except a few during covid. Always feel better when I go to Don Franklin for my services, they explain everything to me and ask if I want to do before doing anything to my vehicle. Love my suv!!

Other than the 70 mile trip to your service dept. I have had faverfull and pleasant visits each time. Your staff is very polite and helpful and the service has been worth the trip. Thank you!

Great cars great warranty and I had a wonderful sales person

Customer service from Ty and Eric was excellent. They came through to make the purchase a great experience.

Friendly service reliable products

Your service techs are very nice

Good, quick, friendly service.

The process is very efficient and the work gets completed in a timely manner. All my questions are answered and all the service technicians are respectful and polite.

Everything, great place, great service

You guys 'n gals are always on top of everything, I appreciate that.

We have now leased seven Hyundai's with Misty Roberts being our salesperson on the last several(five maybe).....her handling of us was perfect....I would never go to another dealership or want another salesman other than Misty.

As far as the dealership in general, excellent service from all concerned.

Great service

Everyone was so helpful!