Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   April 18, 2023 — Rated 10 out of 10 by W.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Well Ralph was very nice and pleasant. When I came back he said they had been very busy cause I mentioned it and if I wanted to wait he would tell me about the recalls and make the appts but I was with someone else and didn't want to wait cause it was getting late. I never got the message they sent showing it was done so I just took my time before I went back. I mentioned it to him and he said it was because sometimes they go through and sometimes they don't and I know that happens sometimes but I believe it was because they were so busy. They were crowded on both sides of the service floor. Other wise, everything was okay as far as I could tell. Thank you.

Report a concern   April 18, 2023 — Rated 10 out of 10 by W.R. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Good services and fair price on trade

Report a concern   April 18, 2023 — Rated 10 out of 10 by Susan Rayburn Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

best service ever thank you Chad Givens and the rest of the staff as well I love to see team work like that and really listened to what was important to us thanks again Susan Rayburn

Report a concern   April 18, 2023 — Rated 10 out of 10 by S.S.L. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Had a great experience!

Report a concern   April 17, 2023 — Rated 10 out of 10 by D.R. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The service is excellent, fast and smooth transaction. The associate, Julio, did a great job in helping me with the whole process.

Report a concern   April 17, 2023 — Rated 10 out of 10 by D.S. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Very honest and worked well to make sure I was very satisfied with what I wanted.

Report a concern   April 17, 2023 — Rated 10 out of 10 by A.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly associates and fast service

Report a concern   April 16, 2023 — Rated 10 out of 10 by T.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Wonderful customer service, David was a pleasure and very informative. The easiest car buying process ever!

Report a concern   April 16, 2023 — Rated 10 out of 10 by Tracy O'Neill Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Misty Roberts is an excellent sales person. This makes vehicle number 3 I have bought from her. She definitely goes above and beyond for her customers.

Report a concern   April 16, 2023 — Rated 10 out of 10 by Harvey Klein Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Alexias.keeps me coming back. Now getting a new SUV from Trevor. Such an honest gentleman. Both great assets.

Report a concern   April 15, 2023 — Rated 10 out of 10 by C.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quick

Report a concern   April 14, 2023 — Rated 10 out of 10 by Kristy Wittenmyer Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Trevor was very professional and helpful! Even though I didn’t purchase there I still felt really welcome there!

Report a concern   April 14, 2023 — Rated 10 out of 10 by H.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service Attendant was really great

Report a concern   April 13, 2023 — Rated 10 out of 10 by S.Y. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Nice and friendly service

Report a concern   April 13, 2023 — Rated 10 out of 10 by L.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Customer representatives are kind and courteous and services are performed in a timely fashion.

Report a concern   April 13, 2023 — Rated 10 out of 10 by Ethan Vaughn Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

If you need a new ride this is the place!!

Report a concern   April 13, 2023 — Rated 10 out of 10 by D.H. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Good service, the service representative who waited on me wás a very nice and helpful . He was very courteous and friendly. I am sorry I cannot remember his name.

Report a concern   April 13, 2023 — Rated 10 out of 10 by Ethan Vaughn Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great experience !!!

Report a concern   April 12, 2023 — Rated 10 out of 10 by Scott Russell Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We have been Hyundai owners since 2004 and have enjoyed reliable service from the dealership during all that time!

Report a concern   April 12, 2023 — Rated 10 out of 10 by Don Schmett Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The excellent and courteous treatment that I received. I had never been to that dealership before. Just was passing buy and saw an SUV that interested me. I wasn't planning on trading but before I left I was driving a 2023 Tucson Limited Hybrid. I love it and was very happy with the experience. My salesman Sharpe was the best ever. Thank you everyone. My first but probably not my last Hyundai.

Report a concern   April 12, 2023 — Rated 10 out of 10 by D.C. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Wonderful buying experience

Report a concern   April 12, 2023 — Rated 10 out of 10 by J.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

If it is broken and under warranty you all take care of it.

Report a concern   April 12, 2023 — Rated 10 out of 10 by E.Y. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Customer service
Working to make a deal that fit my expectations

Report a concern   April 12, 2023 — Rated 9 out of 10 by N.W. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

fast and easy

Report a concern   April 12, 2023 — Rated 10 out of 10 by Chabbi Ranabhat Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

It was 1 month waiting but they managed me before that time. Enough space in waiting area, free WiFi and drinks. Keep it up and add more stuff in waiting area.

Report a concern   April 12, 2023 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The customer service is top notch!

Report a concern   April 11, 2023 — Rated 10 out of 10 by R.M. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

All but one of the seven vehicles purchased or leased have been great. Service department is always helpful. The very best sales person I have ever encountered.

Report a concern   April 10, 2023 — Rated 10 out of 10 by K.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Darryl was very helpful with the purchase of my first personal car. He was able to get the car I wanted to the local dealership. He truly went above and beyond. Definitely recommending!

Report a concern   April 10, 2023 — Rated 9 out of 10 by Larry Glenn Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

The staff was very nice and helpful. They made it easy to work a deal, and answered Ll of my questions. I just wish their inspection process was more thorough because my brand new vehicle had issues (found the day after purchase), and now it will take 2-4 weeks to get it repaired due to Hyundai repair shop availability.

Report a concern   April 9, 2023 — Rated 9 out of 10 by B.T. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The sales staff was very courteous and professinal. The service department and body shop performed the new vehicle inspection and exterior protective coating thoroughly and promptly.


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