Customer Testimonials

Very helpful staff

Chad at Don Franklin was able to work with me to find something that fit my budget but also what I needed. He was open and honest and I felt like he heard me. Very happy with my experience and my purchase.

Very positive experience. You can share my name, but not my company.

Courteous, competent personnel. Reasonable repair/recall times.

It was easy to schedule service online. I also appreciate the reminder text messages and emails.
Unfortunately, I had to bring my car back the next day because the oil drain plug was not tightened properly. Oil was leaking on my garage floor. The service rep, Ralph was very apologetic. He immediately had my car rechecked and completed the service in 30 minutes.

Good selection and good service but they need more service techs. Have to schedule almost 3 weeks out.

Car is nice and financing was excellent

Quick, efficient,and the cost is excellent.

Easy and painless. I made my appointment online, showed up at the scheduled time, waited in the waiting room for 30 minutes or so and was on my way. They took extra care to keep my car clean with mats and plastic on my seat when moving it in and out and also sprayed it off before I left. Everything worked very smoothly.

Great sales person in Ty Cobb. Also Darryl Bond. This is my 3rd car I have bought from Don Franklin.

Service department is always helpful

I think you do a great job in sales and service!!

Service area was great to deal with and worked with me when I arrived late due to traffic issue.

I thought that your staff was very friendly and professional . I was really surprised how fast they got the service request done and was able to leave

After totaling the Sonata I bought in 2021, I didn't even hesitate about returning to Don Franklin to buy my next one. I contacted the same awesome sales lady who sold me the first one. Dawn was super eager to help and worked hard to answers all of my questions and make sure the car I wanted would be available when I arrived. Dawn is an absolute pleasure to work with, and once again she did everything in her power to make sure I was a happy customer.

fast oil change

Very great service. They are willing to make sure you get the best options!

Great staff! Very friendly and courteous.

Very professional service department. Friendly staff.

Last service visit went very smoothly. Alexis kept me informed on what was happening. Good communication.

David Sharpe was very nice to work with. He was very kind to me and my elderly mother and we greatly appreciate it. Was a smooth transaction all the way around. Would definitely tell everyone to check you all out and ask for David Sharpe. The little guy that helped explain everything to me about the vehicle and well as set up my blue link was awesome too! Sorry can't think of his name at the moment lol. Thanks again! I'm really enjoying getting to know and drive my 2023 Hyundai Tucson.

Reliable, efficient & professional.

Fast service!

Very good service department. My routine service for my Tucson went very smooth as this department was well organized. Charges were reasonable too. Friendly folk! Thanks all!

Friendly, thorough, communicates well

Don Franklin is very professional, friendly and does a great job servicing our vehicles.

I like the customer service, as well as the convenience and ease of getting my car serviced.

Between my parents and myself, we have purchased 9 Hyundai vehicles. I’m a Hyundai girl for life!

Very reliable car. Fast friendly service.

They were great! Very nice and helpful and made it easy to buy a car. This is our second purchase from there Richmond Rd Lexington location and they have our business from now on. Thanks Jamal.