Customer Testimonials

Friendly workers and get you in and out!!

I was there an hour and a half for basic oil change not a good thing

I’ve bought two vehicles for Don Franklin London Kentucky store. I’ve found both the sales Department and the Service Department tone very professional. If or when I need to buy another vehicle that store will be my first choice… good people…

Nice folks and always keep me updated.
Mr Brown does a great job

Friendly staff, who seem genuinely interested in their customers best interest.

Friendly People, good communications, and good work!

I love Fords. The dealership is great. I like my salesman Bobby Aries. He shoots it straight with me. The service department is great. They always take care of my needs.

The best people providing the best service!

It’s always super quick service and always super friendly !!! Treats you like family.

Fast and honesty

The people in the service department went out of there way to help me.

Friendly service staff!

Outstanding service as always!!!!
Very professional and just good bunch of people!

Salesman was very professional and made the car buying process bearable. Purchased a Nissan Murano for a very nice price. Finance process went very quicky. They informed us of our extended warranty option but did not pressure us into buying. I hate buying a new car but buying with Don Franklin Ford was not too bad.

I recently dealt with the service dept. at the Ford dealership in London and also worked with the sales team at the Nissan dealership in Somerset. Both experiences were great. The mechanic at the service dept was beyond helpful in explaining my minor issue. The sales team at the Nissan dealership is just amazing. Very impressed by this sales team, knowledgeable, friendly and just made us feel right at home despite being from our of town.

Great deal on our new truck...so accommodating and professional. We recommend them to anyone and everyone!!

The people! Always so helpful we won't shop anywhere else

I like that I can depend on the service being done correctly.

Get you in for service and out quickly.

Excellent, efficient service

Great Salesman ( Kindra Ward)

She goes above and beyond for the customer

Service was great

Don Franklin is the only place to purchase a vehicle! When it’s oil change and tire rotation time for my GMC Yukon their service is always prompt! They are so friendly and you are like family to them! I will always shop for my vehicles and have them serviced there! Thanks to the crew and the service department!

Fast, reliable service. Thank you!

I love my vehicle, their team is super nice and helpful throughout the entire experience

Great selection, knowledgeable staff, and willing to negotiate a deal with the family.

Great customer service from saleaman

The service department is great and the sales department is good the selection of vehicles was good I drove several vehicles and settled on the ford escape I had looked at other places no where else had the color that I was looking for except don Franklin ford

We were heading back to Canada in our new f150 When we ran into problems and we’re towed to your dealership. You were extremely helpful in getting us back on the road. Everyone was polite and kept us informed of what was happening. Thank you for all you did

Pretty quick service.