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Customer Testimonials
The employees...
You had exactly what I was looking for and excellent customer service, definitely will be back and recommend Don Franklin highly 😁
Fast, friendly, convenient and courteous!
Staff is always friendly and helpful. I also love the pick up service you offer.
Able to get a timely appointment for service and recalls if necessary all the staff are very polite and very respectful especially if you have no knowledge of what's going on that keep you up to date let us know what's going on
Friendly service
Sales and service have always treated us very well that’s why we chose to drive an hour and half. We have purchased two Lincoln Natulis here and have been very satisfied
Great service and didn’t felt like I was pushed or forced into buying the truck
Great service they came out picked my truck up did the work and brought back in few hours
Prompt, friendly and well done.
Friendly and professional staff
Great service and very friendly
Everything about my experience was awesome !!! Great communication, friendly and very professional. I highly recommend Don Franklin Auto to anyone purchasing a new or used vehicle. Two thumbs up !!!!! 👍🏼 👍🏼🤗
The Service Department offers excellent customer service. Scheduled maintenance is easy setup thru the app and you are in and out in no time.
Great service, good location, perfect staff!!
Fast service.
Excellence all the way
Great Service
Amber goes above and beyond for her customers.
We are very pleased with our new f150.
In sales department, Derek Akers was very courteous and professional.
In finance department, Doug Chaffin was also very courteous and professional.
Thank you
Name removed
Derrick was so helpful and patient with us during the process. We really appreciate his help! Everyone was really friendly too.
Great service, Amy and Derek were both beyond great helping order our new vehicle. We were treated like family!
Best service department. Friendly staff
Always a 10 out of 10.
Everything
No hassle fair pricing. Made good on the servicing of the vehicles.
Great friendly staff.
There has been a few unfortunate events recently with a truck we bought in December of 2022. I couldn’t not be more happy with the way Don Franklin has handled the situation. Tim Wells took very good care of us and made sure the situation was made right. 10/10 would and will always recommend Don Franklin Ford in London, KY.
The service and easy to work with.
Friendly people.