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Customer Testimonials
Service Department is great and they always take care of my car's needs with very pleasant personalities.
Doug at the London used lot is the man I couldn’t get a car financed anywhere until I met Doug he got me approved and worked for a week until he got me a super nice van o don’t know how he did it he meet me on his day off and got everything ready the van was full of gas and sitting at the front door waiting all I had to do was sign a few papers if you need a car or truck I would definitely say see Doug I don’t know his last name we bought a Kia optima a little while back and I wish I had known Doug then I am not just saying this I don’t know the guy before I called and a sales lady recommended him he treated us better than any salesman has so yes if you need a car Doug at Don Franklin in London ky has got you
Customer service is fantastic, waiting tines are minimum and the waiting area is relaxing and can watch them work on your vehicle from the waiting room I love that
Our salesman Nick Wagers was great! It was no hassle to trade and purchase. Would definitely recommend!!
I love working with Don Franklin. They treat each and everyone like their family. When I pulled up to the dealership they went ahead and greeted me with such a friendly smile and on top of that they have amazing customer service. I would recommend Don Franklin to anyone.
Recently bought a certified used car and brought it in for and was impressed with the professionalism and courtesy of all involved.
Always affordable and their staff in sales or whatever part they do.They you feel welcome.
Great employees
Great Friendly Service
Professional
Makes you feel welcome
It’s a good dealership with great employees
Excellent customer service from the service department and staff.
Easy to get an appointment, short wait time, nice waiting area. Good service, quick work.
Your staff is very courteous.
Staff are always friendly, very professional.
Customer service is amazing
London Folks do a great job, Keep up the good work!
Fast service
Fast, friendly service
Great Customer Service! And fast service.
Super convenient anytime you need something done
Great place to do business!
Everything the service the staff and product all is 5 stars
Respect and kindness
Very friendly and informative staff.
The service department is always cooperative with my schedule.
Efficient, friendly, courteous service. Consultation on/about any issues that are encountered during service and maintenance.
Like the Saturday service. It’s very convenient for me. Even if I don’t have an appointment they will work me in. Wait time is not bad. Happy to do business with them.
I’ve been very satisfied with the service and the purchase of my car almost 1 year ago very happy with Don Franklin
I appreciate the kind and professional people at your dealership and the values they hold. It is an honest business run by honest people. I have bought from Don Franklin for close to 20 years and will continue to use them exclusively.