Customer Testimonials

I like that you are on time with your appointments and keep me updated while working on my vehicle. Nice waiting area, too! And in a time when everything is expensive, I consider your cost reasonable for what I have had done. Thanks!

Just friendly non pushy sales personnel. And ford vehicle selection

Excellent efficient service, friendly staff.

We were very impressed with our sales person. Raleigh. He was very understanding and helped us, even though we didn’t purchase a car.

All is good

Products great service wanted car license in pike and told 3 different people but it was done in laural county called back suppose to correct it but didn’t everything else was great

Nice, friendly people. Professional.

Fast professional service

Everything about our car buying experience was outstanding and great! Ivan our salesman was fantastic and outstanding along with Travis the sales manager and the finance man. Everything went smooth and fast. They worked with us and gave us a great deal on the vehicle we wanted at the price and payment me and my wife were looking for. 10/10 best car buying experience I’ve ever had and I will tell everyone I know if there looking for a vehicle go to Don Franklin London, Kentucky. There the best!

The service people are very noce. Cr

Rusty was awesome salesman

I've been a customer with Don Franklin since 2010 I've bought three vehicles through them if I have the least little problem they are there to fix it with no out-of-pocket fees they are the best when it comes to buying a new vehicle thanks again to all the terrific people working at Don Franklin

So far they have been great

The service and parts personnel are knowledgeable, helpful and always treat me with respect. I feel that they work together well and truly appreciate me and work to earn and keep my business!

They do good work and friendly service

Excellent customer service! Everyone I dealt with yesterday was extremely pleasant and helpful!

Friendly and pretty quick.

Quality service

There friendly service, and always do a good job.

Friendly and professional staff

Efficient, professional and fast

I am treated like family, fast service, & everything is explained in detail.

They seem to do a good job.

Everything

All warranty work is fast and they always provide a rental.

Really like that they covered my seat with plastic and paper over my floor mat to keep it clean. And service was quick

Jacob was an excellent costumer service representative for Don Franklin. It was a very hard situation with our Ford Explorer nonetheless but Jacob was informative and helpful.

Competent and friendly people

Straight forward

Everything is done correct and in a timely manner