Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 10, 2022 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, informative staff.

Report a concern   August 10, 2022 — Rated 10 out of 10 by Dana Goodlett Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and professional environment.
Report a concern   August 10, 2022 — Rated 10 out of 10 by C.I. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It's easy to schedule for service or maintenance, the employees are very helpful and go out of their way to assist you.
Report a concern   August 10, 2022 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very fast.
Report a concern   August 9, 2022 — Rated 10 out of 10 by L.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have only been to the service department. I was treated with respect and everything was explained to me.

Report a concern   August 6, 2022 — Rated 10 out of 10 by June Diaz Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Stan is the man!!
Report a concern   August 5, 2022 — Rated 10 out of 10 by B.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff
Report a concern   August 5, 2022 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Express service.
Report a concern   August 5, 2022 — Rated 10 out of 10 by Rhonda Hanes Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people out in the service center was excellent!

Report a concern   August 5, 2022 — Rated 10 out of 10 by A.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent sales and service

Report a concern   August 5, 2022 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

I found a great vehicle here. Got this taken care of very smoothly.
Report a concern   August 5, 2022 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is EXCELLENT. Very nice and helpful staff.
Love my vehicles that I have bought.

Report a concern   August 5, 2022 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always service my car with or without an appointment.
Report a concern   August 5, 2022 — Rated 10 out of 10 by T.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is great.
Report a concern   August 5, 2022 — Rated 10 out of 10 by D.V.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Thorough inspection. Helpful technician.

Report a concern   August 4, 2022 — Rated 10 out of 10 by R.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service is prompt with great communication throughout the service.
Jennifer is always very friendly and pleasant.

Report a concern   August 4, 2022 — Rated 10 out of 10 by Patricia Waggener Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My vehicle was serviced promptly. I was treated courteously. Thanks!
Report a concern   August 4, 2022 — Rated 10 out of 10 by B.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was awesome! I usually have to wait forever when my car gets repair but I was in and out of there in less than an hour! Bravo!
Report a concern   August 4, 2022 — Rated 10 out of 10 by Melissa Saunders Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service and quick service.
Report a concern   August 3, 2022 — Rated 10 out of 10 by K.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service. Shout out to Jennifer in service dept. And Ray In sales.

Report a concern   August 3, 2022 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast, friendly service
Report a concern   August 3, 2022 — Rated 10 out of 10 by D.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have had pleasant experiences over the last 4 months with the service department. Ron and most recently, Tanner, have provided excellent customer service.
The loaner car service is a HUGE benefit while I am having the transmission replaced.

Report a concern   August 3, 2022 — Rated 10 out of 10 by P.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have had my car serviced at Don Franklin since I moved here approximately five years ago. I’ve always had professional dealings with the service department, especially Jennifer, who was graded explaining a product that I was interested in; namely tires. When it’s time to buy a new car, I most likely will use Don Franklin.
Report a concern   August 2, 2022 — Rated 10 out of 10 by L.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

No room to complain about service or products after getting vehicle out of the shop.
Report a concern   August 2, 2022 — Rated 9 out of 10 by Gary Scott Don Franklin Lexington Nissan - Service
What do you like about our products and services?

JENNIFER DAILEY IS THE BEST AND SUV GETS GREAT SERVICE

Report a concern   August 2, 2022 — Rated 10 out of 10 by Steven Piotter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Tanner is service is the best!!
Report a concern   August 1, 2022 — Rated 10 out of 10 by Robert Vandegrift Don Franklin Lexington Nissan - Service
What do you like about our products and services?

very prompt service and explanation of what needs to be done next
Report a concern   August 1, 2022 — Rated 10 out of 10 by Elliott Francis Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

The staff and sales man bob and Richard were so helpful and I am loving my new car.

Report a concern   August 1, 2022 — Rated 10 out of 10 by Teresa Henry Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was pleased with the service but apparently there were fluids spilled on the engine or somewhere accidentally under the hood because for about 3 to 4 days the spell was horrible.
Overall, I was satisfied with the service.

Report a concern   July 31, 2022 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service
Always friendly
Always had car ready when promised


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