Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 7, 2026 — Rated 10 out of 10 by F.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always great and prompt service with Jenifer Dailey

Report a concern   June 6, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

great experience

Report a concern   June 6, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly and knowledgeable staff who listen to you and don’t oversell

Report a concern   June 5, 2026 — Rated 10 out of 10 by Donrita Hopkins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I did not have to wait long to get an appointment. The parts were in stock so my car was able to be repaired in the same day in a timely manner. All the personnel were very polite and helpful.

Report a concern   June 5, 2026 — Rated 10 out of 10 by R.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This is my third maxima

Report a concern   June 5, 2026 — Rated 10 out of 10 by W.D. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Quality and value of the product. Wonderful customer service

Report a concern   June 5, 2026 — Rated 10 out of 10 by William Scott Jr. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I appreciate the fact that you can be very accommodating. I like Chris. The manager called me this morning to check up. I think the service department section.

Yes, for the sales department, they have a lot to be criticized. I’ve never been happy with the deal. This mainly has to do with the upsell after I had decided what I wanted. I feel like I wasted $6000 because the salesman scared me. I won’t be buying another car for Dan Franklin.

Report a concern   June 5, 2026 — Rated 10 out of 10 by Greg Clark Don Franklin Lexington Nissan - Service
What do you like about our products and services?

High quality and professional!

Report a concern   June 4, 2026 — Rated 10 out of 10 by F.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

They’re all very good products.

Report a concern   June 4, 2026 — Rated 10 out of 10 by Timothy Lawson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service tech’s are incredible. I was about 30 miles from the dealership with rain pouring down. The rubber part of the wiper blade, on the driver side, partially came off. The service dept took my name and told me to just come on and they would help. When I arrived my, Jennifer, my tech recognized me when I walked in said and said “Mr. Lawson. I’ve got you ready”. Amazingly she recognized me and did have everything ready. She told me I had bonus dollars and they would cover the cost. In just a few minutes I was taken care of and on my way and didn’t have to pay anything. Personal, friendly and attentive is a good way to describe the service tech’s. I’m treated like I’m a friend.

Report a concern   June 2, 2026 — Rated 9 out of 10 by W.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron Abramson is a good service manager and our 2017 Nissan Altima has been a good car

Report a concern   June 2, 2026 — Rated 10 out of 10 by L.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The get the job done, doesn’t take all day.

Report a concern   June 2, 2026 — Rated 10 out of 10 by Jerome Angel Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service.\nReal nice people treat you like family

Report a concern   June 2, 2026 — Rated 10 out of 10 by C.K. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The product

Report a concern   June 1, 2026 — Rated 10 out of 10 by W.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great friendly and fast service. You always communicate clearly what the issue is and I've had no problems.

Report a concern   May 31, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff is always very prompt and helpful.

Report a concern   May 30, 2026 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Nissan vehicles are very nice. Both in practice and price. After sale - outstanding service.

Report a concern   May 30, 2026 — Rated 10 out of 10 by C.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The staff are courteous and responsive. I trust that the staff are not pushing unnecessary services. I like the coffee bar.

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly staff excellent timely service !!

Report a concern   May 30, 2026 — Rated 10 out of 10 by Mary Lou Dineen Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to make service appointments, listen to my concerns and usually no surprises at the end

Report a concern   May 30, 2026 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service representatives are very courteous

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of scheduling service. Appointments are quick and employees are friendly.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Kenneth Barker Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I had a recall on my Rogue and at first they said it would take about 2 hours to fix. However it was fixed in about an hour and was great. Ron in the service department really took care of me.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Anna Haas Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was awesome!!! Will definitely be back!!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by C.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service all the way around.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Marilyn Greene Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The guys went out of their way to find the car I wanted. everything was settled fast and we were pleased with the salesperson Stan, Marcus the Fand I guy, Wyatt was excellent with showing us the vehicle, Stan’s manager was super too.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Harry Lockhart Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Greate sales staff

Report a concern   May 28, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good work and done quickly

Report a concern   May 28, 2026 — Rated 10 out of 10 by J.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Straight forward

Report a concern   May 28, 2026 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I lease a Nissan ‘23 Rogue, and service has always been performed promptly efficiently and easily.


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