Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 6, 2025 — Rated 10 out of 10 by Theodore Walter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always get good service. I highly recommend Jennifer Daily to deal with at the front desk.

Report a concern   September 6, 2025 — Rated 9 out of 10 by Earl Sauer Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service my car and the cost was under what they quoted. Promptly taken care of!

Report a concern   September 6, 2025 — Rated 9 out of 10 by R.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very Nice reliable vehicles.

Report a concern   September 5, 2025 — Rated 10 out of 10 by N.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and friendly!

Report a concern   September 5, 2025 — Rated 10 out of 10 by Harriet Cloud Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff.

Report a concern   September 5, 2025 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the friendliness of Chris. His welcoming smile and the prompt service.
I am not happy with the fact that the problem with the three cylinder turbo engines have been documented and the dealership still sells those vehicles. I don’t have the confidence in the car as I did when I purchased the car. I wonder when the engine is going to stop and strand me on highway. As you notice I don’t want this to be shared publicly. I just answered your question honestly.

Report a concern   September 5, 2025 — Rated 10 out of 10 by E.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Employees were courteous and helpful

Report a concern   September 5, 2025 — Rated 10 out of 10 by C.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service is excellent!

Report a concern   September 5, 2025 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The personal service

Report a concern   September 5, 2025 — Rated 10 out of 10 by Mark Pinczewski Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and easy to deal with. Always do a great job.

Report a concern   September 5, 2025 — Rated 10 out of 10 by S.N. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I loved the salesman and manager. Although I didn’t purchase I am sure eventually I will.

Report a concern   September 3, 2025 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the waiting area. There’s plug ins for computers! The people weee knowledge and friendly. Prices were a little steep but so is everything else!

Report a concern   September 3, 2025 — Rated 10 out of 10 by Greg Maggard Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I recently brought in our 2019 Nissan Pathfinder for its 100k mile service, and the experience was excellent from start to finish. The service advisor and the rest of the team were professional, courteous, and took the time to go over everything in detail. The facility was clean, organized, and comfortable—which made the wait more pleasant.

Even though the service was a bit expensive, I appreciated the thorough explanation of what was being done and the follow-up to ensure everything was completed to my satisfaction. This kind of attention to detail gives me confidence that our vehicle is in good hands.

Overall, I was very pleased with the products and service and would definitely recommend them to others needing high-quality maintenance or repairs.

Thank you for the great work!

Report a concern   September 2, 2025 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great wide selection of vehicles. The buying process was faster than normal.

Report a concern   September 2, 2025 — Rated 10 out of 10 by Leslie Taulbee Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Ray is absolutely the best. He was extremely helpful and answered all my questions. I didn’t feel pressured at all. He is the reason I felt confident in buying my car.

Report a concern   August 30, 2025 — Rated 9 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Cooperative and frystsff

Report a concern   August 30, 2025 — Rated 10 out of 10 by K.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

You fixed what needed to be fixed.

Report a concern   August 30, 2025 — Rated 10 out of 10 by T.V. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff is always friendly & knowledgeable. Never had an issue with any service.

Report a concern   August 30, 2025 — Rated 9 out of 10 by R.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fair pricing. Friendly staff.

Report a concern   August 30, 2025 — Rated 10 out of 10 by Leslie Noble Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service is top notch! Staff go above and beyond. We have never received anything less than stellar.

Report a concern   August 30, 2025 — Rated 10 out of 10 by Leslie Noble Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The service team is phenomenal! They are always upfront and honest and their customer service is always top notch.

Report a concern   August 30, 2025 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people job well done!

Report a concern   August 30, 2025 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was quick!

Report a concern   August 30, 2025 — Rated 10 out of 10 by Christopher Hodges Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They kept me very informed,and got me feeling xed in a timely manner.

Report a concern   August 30, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Dependable and efficient,

Report a concern   August 28, 2025 — Rated 10 out of 10 by Carol Laudenslager Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff, prompt service, was not scammed into buying a new tire. Appreciate honesty about what my car really needs.

Report a concern   August 28, 2025 — Rated 10 out of 10 by S.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I appreciate the transparency in pricing, low dealer fees in addition to list price, excellent conditioning of the car I ultimately purchased, and the clear communication through the process of viewing and purchasing. I will definitely recommend Don Franklin to friends and family and if we find ourselves looking for another vehicle check your inventory. Thank you!

Report a concern   August 27, 2025 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Sales and staff and service personnel are awfully nice and considerate. I appreciate that a lot.

Report a concern   August 27, 2025 — Rated 10 out of 10 by S.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

All service providers were very friendly and not pushy about upselling.

Report a concern   August 27, 2025 — Rated 10 out of 10 by Richard Trimble Don Franklin Lexington Nissan - Service
What do you like about our products and services?

THE PE0PLE DID YOU ALL PROUD .. LIKED YOUR NEW SET UP..


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