Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 12, 2026 — Rated 10 out of 10 by C.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick

Report a concern   February 12, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Nice cars, nice salesman

Report a concern   February 12, 2026 — Rated 9 out of 10 by K.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, efficient
Appreciate service

Report a concern   February 12, 2026 — Rated 10 out of 10 by A.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Had a great experience! Always very friendly and helpful

Report a concern   February 12, 2026 — Rated 9 out of 10 by M.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

There is alot to choice from

Report a concern   February 12, 2026 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

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Report a concern   February 10, 2026 — Rated 9 out of 10 by D.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was quick and done when they said it would be. I was very satisfied

Report a concern   February 10, 2026 — Rated 10 out of 10 by L.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Staff was very professional & knowledgeable.

Report a concern   February 10, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

New service dept. Is big and clean. When I had a problem with nothing on the steering wheel working, your guys knew exactly what the problem was, but that presented another problem. Every one I talked to elsewhere, said they had to take off the air bags to get to this part. Every one else said there was a chance the air bag would activate and that was $1500.00 by itself. No one wanted to touch it. Your guys said there was no chance that would happen there. All said and done, they fixed it. When I brought the truck in for an oil change, the topped off all fluids and told me the things I should be concerned about. I feel like your people know what they are doing and I don't have to worry.

Report a concern   February 10, 2026 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional

Report a concern   February 10, 2026 — Rated 10 out of 10 by Shonda Gregg Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The staff was extremely friendly and welcoming made me feel like I was talking to family as they walked me through the process, even connected my phone to the car for me before I left.

Report a concern   February 10, 2026 — Rated 10 out of 10 by D.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service team was professional - service was quick and competitively priced.

Report a concern   February 10, 2026 — Rated 10 out of 10 by Michael Ely Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Taken care of my nissan very well

Report a concern   February 10, 2026 — Rated 10 out of 10 by Susan Isaacs Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Professionalism

Report a concern   February 10, 2026 — Rated 10 out of 10 by Gary Williams Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and fast service

Report a concern   February 10, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Scheduling was easy and fast and work was done very fast.

Report a concern   February 5, 2026 — Rated 10 out of 10 by Tyreese Williams Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very friendly as well as being upfront and honest about each situation. They don’t let you take on more than you can handle.

Report a concern   February 4, 2026 — Rated 10 out of 10 by C.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

They work with u on buying a vehicle and rfriendly personnel

Report a concern   February 4, 2026 — Rated 10 out of 10 by Ruth Ramirez Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone was nice. Didn't have to wait to long. Good service

Report a concern   February 4, 2026 — Rated 10 out of 10 by Marcy Thobaben Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like seeing Ron and Cupcake and some other familiar faces! The service is good and the prices, fair for a dealership.

Report a concern   February 4, 2026 — Rated 10 out of 10 by Tabitha Knight Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron has taken care of Mr as my service advisor the last 2 times my car has been there and he really goes above and beyond to help me.
My extended warranty company was being difficult to work with but he continued to advocate to ensure I was taken care of fairly. He is really representative of what customer service means. Thank you Ron

Report a concern   February 3, 2026 — Rated 10 out of 10 by Diona Williams Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone was nice and super helpful

Report a concern   February 3, 2026 — Rated 10 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of scheduling and promptness

Report a concern   February 3, 2026 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The friendly staff and the knowledge. They show competency of their skill through the details of their debriefing process. I always feel like my car is in good hands.

Report a concern   February 3, 2026 — Rated 10 out of 10 by M.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very organized and good service

Report a concern   February 3, 2026 — Rated 10 out of 10 by Diana Pizzo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Have just been there once for some warranty work. They were great at keeping me up to date on what was going on. Loaned me a car for the day.

Report a concern   February 3, 2026 — Rated 9 out of 10 by M.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The sales associate was always available when I called and called me back promptly.

Report a concern   February 3, 2026 — Rated 9 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of scheduling appointments. Times abd availability of appointments

Report a concern   February 3, 2026 — Rated 10 out of 10 by Christopher Hodges Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything was great everyone was knowledgeable

Report a concern   January 31, 2026 — Rated 10 out of 10 by Tony Taylor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My wife really liked your new Nissan service building. Also, the service was great!


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