Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   January 11, 2026 — Rated 10 out of 10 by Arthur Powell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything ! Service, the efficiency, hospitality ! Great experience !

Report a concern   January 11, 2026 — Rated 10 out of 10 by R.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent vehicle and great service facility and people.

Report a concern   January 11, 2026 — Rated 9 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Not had any issues

Report a concern   January 11, 2026 — Rated 10 out of 10 by Lerae Jackson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Darryl Bond did a wonderful job in selecting a new vehicle for me. He listened to all my requests and found the perfect vehicle for me.

Report a concern   January 11, 2026 — Rated 10 out of 10 by L.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service department worked me in for recall work. Fast and friendly. Will be getting my car serviced there.

Report a concern   January 9, 2026 — Rated 10 out of 10 by M.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professional and knowledgeable.

Report a concern   January 7, 2026 — Rated 9 out of 10 by M.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone was nice and polite. Thank You for being so helpful and caring for your customers.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Kenneth Moulton Don Franklin Lexington Nissan - Service
What do you like about our products and services?

A super clean showroom and amazing staff. Jasmine Beard was a delight and very informative.

Report a concern   January 6, 2026 — Rated 10 out of 10 by T.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly customer service.

Report a concern   January 6, 2026 — Rated 10 out of 10 by F.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficiently &personal attention.

Report a concern   January 6, 2026 — Rated 10 out of 10 by M.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I’m very pleased with the Rogue and the service department.

Report a concern   January 6, 2026 — Rated 10 out of 10 by Dennis Young Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was very satisfied with the service, in and out in no time. Work was done very quickly and satisfactory.

Report a concern   January 6, 2026 — Rated 10 out of 10 by R.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Get you on an out quickly . Explains what they did to your car or what is needed later.

Report a concern   January 6, 2026 — Rated 10 out of 10 by T.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and clean

Report a concern   January 5, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I am a long time customer . Just had a standard oil change and tire rotation. Everything was completed as expected.

Report a concern   January 5, 2026 — Rated 10 out of 10 by G.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I liked Allen customer service, he made sure to provide me all necessary information needed for the service I requested. Got my bolts tightened on my passenger windshield wiper blade and also got a new replacement battery.

Report a concern   January 5, 2026 — Rated 10 out of 10 by Joan Sams Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and friendly

Report a concern   January 5, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Because they get you in and out. And you can always get an appointment when you call. Everybody is very friendly.

Report a concern   January 5, 2026 — Rated 9 out of 10 by L.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Ray is a great representation of stellar customer service. I would recommend a friend/family to him.

Report a concern   January 5, 2026 — Rated 10 out of 10 by J.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is beyond great in terms of customer service. She has helped for years with my service needs. No issues with products.

Report a concern   January 3, 2026 — Rated 10 out of 10 by Christy And Kevin Ellis Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very smooth process in purchasing a car. No pressure and the car buying process explained very well. Very friendly staff. Working with Random was a great experience.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Bill Young Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Had a recall issue.
Service was professional, well done and finished a half hour sooner than quoted.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Alexis Stivers Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer always makes me feel valued as a customer. Service itself is always efficient and I feel that my needs are always met above and beyond.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Myra Caldwell Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron Abrahamson and all the staff were very friendly and helpful. Ron helped me though all the steps I needed to take to get my car back on the road. He was also very understanding that this was my first new car and repair with warranty. He was truly a great help, I know when I come back I'd like him to be my representative again. He was all around great. Everyone was friendly and kind during this process.

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Honest and upfront through the process.

Report a concern   January 1, 2026 — Rated 10 out of 10 by Yolanda Cole Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love how you can gain points that turns into money that is discounted from the price. Also, the service has been pretty quick for me every time I’ve had repairs or oil changes with Don Franklin.

Report a concern   December 31, 2025 — Rated 10 out of 10 by P.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courteous and very efficient

Report a concern   December 31, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Knowledgeable staff and friendly.

Report a concern   December 31, 2025 — Rated 10 out of 10 by Lisa Swimm Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer, in the service department, is absolutely phenomenal! She makes me feel like a special customer.
I trust the people who work on my car and the parts from Nissan.


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