Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 17, 2026 — Rated 10 out of 10 by Genarose Jones Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to understand what was going on and contacted me before I contacted them when my car got towed there over the weekend

Report a concern   September 17, 2026 — Rated 10 out of 10 by T.L. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

What a fantastic experience! Every step was smooth and everyone was a pleasure to work with. Highly recommend!

Report a concern   September 17, 2026 — Rated 10 out of 10 by John Stumbo Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very easy transaction and finance department was great.

Report a concern   September 17, 2026 — Rated 10 out of 10 by Brian Sheets Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people for sure! Ray was amazing! Thanks so much!

Report a concern   September 17, 2026 — Rated 10 out of 10 by W.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Timely service and done perfectly. Everyone seems to be on their game and they treat the customer as the engine for their success

Report a concern   September 17, 2026 — Rated 10 out of 10 by B.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everything was amazing the staff and the selection of vehicles

Report a concern   September 17, 2026 — Rated 10 out of 10 by B.M. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was great to work with

Report a concern   September 16, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always on time and done right.

Report a concern   September 16, 2026 — Rated 10 out of 10 by Randall Moore Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service!! Fast, friendly and informative!!

Report a concern   September 16, 2026 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer in the Service Department has taken care of my Vehicles for a while. Always meets or exceeds my expectations

Report a concern   September 12, 2026 — Rated 10 out of 10 by Kathy Stephens Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Customer service is the very best at Don Franklin auto. It’s the best dealership team — from the sales manager, to the sales agent and to those who scheduled services for the cars. The service rewards program is very important for those who are looking for a good deal for services. The service representative who had always scheduled the service for my old Sentra celebrated with me when I purchased my new Rogue. I’ve always been treated courteously, respectfully and professionally by the Don Franklin employees. This is my third purchase of a new vehicle from Don Franklin Nissan dealership. It’s the best place to go.

Report a concern   September 11, 2026 — Rated 9 out of 10 by M.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was fast. Didn’t have to wait for a long time to get the oil changed and tires rotated. Only wish there could be a free oil change on the purchase of a new vehicle. To show customer appreciation.
M Last name removed

Report a concern   September 11, 2026 — Rated 9 out of 10 by G.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

People in service are Great

Report a concern   September 11, 2026 — Rated 10 out of 10 by Kristy Gibson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliability

Report a concern   September 9, 2026 — Rated 10 out of 10 by H.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Awesome suv, sales rep was the best I’ve ever dealt with.

Report a concern   September 9, 2026 — Rated 9 out of 10 by S.S.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It’s easy to schedule and drop off our fleet vehicles for service. Work is reliable and price competitive.

Report a concern   September 9, 2026 — Rated 10 out of 10 by L.E. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

This is our second vehicle and I have loved both of them. My new pathfinder is absolutely beautiful and I love the way it looks, drives and rides.

Report a concern   September 9, 2026 — Rated 10 out of 10 by G.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick efficient timely

Report a concern   September 9, 2026 — Rated 10 out of 10 by M.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The salesman was very helpful and made buying a car a positive experience. He explained everything clearly and did not pressure me into buying a car. I am very happy with the car I bought! The people at Don Franklin Nissan are very kind, knowledgeable,
and helpful!

Report a concern   September 7, 2026 — Rated 10 out of 10 by Natalie Pompa Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and easy to get a service done..Love all the advisors there especially Jennifer & Ron!..

Report a concern   September 3, 2026 — Rated 10 out of 10 by K.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I always get greeted and treating amazing at Don Franklin Nissan! The customer service is top tier and I’ve never had a bad experience!

Report a concern   September 3, 2026 — Rated 10 out of 10 by V.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer and the staff are always very welcoming and helpful with any questions or concerns I may have.

Report a concern   September 1, 2026 — Rated 10 out of 10 by C.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was done in a reasonable manner.

Report a concern   September 1, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My salesperson, Esa and his colleague, Seth did an excellent job.

Report a concern   September 1, 2026 — Rated 9 out of 10 by James Quest Diagnostics Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ron did a great job getting the car fixed in a timely manner. Thanks Ron.

Report a concern   September 1, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer is always helpful and friendly.

Report a concern   September 1, 2026 — Rated 10 out of 10 by B.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was to make an appointment. The service representatives were friendly and very helpful.

Report a concern   August 31, 2026 — Rated 10 out of 10 by C.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very professional and hard working.

Report a concern   August 31, 2026 — Rated 10 out of 10 by K.E. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Our Salesman was very friendly and informative. We will come back and request him when we are ready to purchase. 😊

Report a concern   August 30, 2026 — Rated 10 out of 10 by Toni Knight Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They were quick to get me in and the recall issues dealt with so I safe driving my car. Very kind and professional


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