Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 27, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I was very pleased with our salesperson he was very courteous and very patient

Report a concern   April 27, 2026 — Rated 9 out of 10 by W.S. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Professionals

Report a concern   April 27, 2026 — Rated 10 out of 10 by Susan Turner Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The dealership is well stocked-had the exact Nissan that we wanted. Our entire purchase process was flawless! Staff is extremely helpful in answering any and all questions. Our salesman, Stan was fantastic, same situation with Barry in the parts department, awesome customer service in all areas. Walt did a great job explaining all features and technology, which is vastly different than our 2011 Pathfinder. GREAT dealership and staff!

Report a concern   April 24, 2026 — Rated 9 out of 10 by Teresa Henry Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the friendly customer service and how they tell you how long it will be. I also like getting my car back cleaner.

Report a concern   April 24, 2026 — Rated 10 out of 10 by Barbara Escobar Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My Nissan Kick Start is a perfect fit for me. I am handicapped with arthritis in my spine, knees and hips and I can easily get in and out of my car. The seat provides good back support.
He arranged installation of leather seats. Now i can easily slide in and out.
I just did the first oil change at ther service department. You took my walker inad out of the back seat. I was lead to a comfortable sitting area. You also washed my car.
At the counter, I was surprised that my fiirst 3 oil change are free via my Warranty.
I felt like a queen.

Report a concern   April 23, 2026 — Rated 10 out of 10 by B.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have never one time have to return because it wasn’t fixed right the first time.

Report a concern   April 23, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Absolutely everything

Report a concern   April 22, 2026 — Rated 10 out of 10 by P.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people are very friendly and knowledgeable.

Report a concern   April 22, 2026 — Rated 10 out of 10 by Joanne Hall Don Franklin Lexington Nissan - Service
What do you like about our products and services?

They are very personable and knowledgeable! Treat you like family!

Report a concern   April 22, 2026 — Rated 10 out of 10 by Robert Doane Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly professional service staff and knowledgeable service technicians

Report a concern   April 22, 2026 — Rated 10 out of 10 by Bradley Mckinney Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Value. Friendly people.

Report a concern   April 22, 2026 — Rated 10 out of 10 by T.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick. Parts in stock. Friendly staff.

Report a concern   April 22, 2026 — Rated 10 out of 10 by Vincent Taylor Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone listens.

Report a concern   April 22, 2026 — Rated 10 out of 10 by R.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service (maintenance) is outstanding- customer friendly- courteous, providing, efficient. Very friendly and great at explaining what needs to be done and why.

Report a concern   April 22, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very easy to work with
Loaner vehicle was new & clean
Warranty options

Report a concern   April 22, 2026 — Rated 10 out of 10 by P.M.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The people are amazing, very attentive and helpful! Love Jennifer!

Report a concern   April 21, 2026 — Rated 10 out of 10 by L.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the people in the service department. Always the best Professional courteous knowledgeable and friendly. I drive over an hour to have my car serviced at don Franklin Lexington even though I have another dealer 10 minutes from my house You guys are amazing

Report a concern   April 21, 2026 — Rated 10 out of 10 by K.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly service associates

Report a concern   April 21, 2026 — Rated 10 out of 10 by B.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great customer service

Report a concern   April 21, 2026 — Rated 9 out of 10 by Ramone Poleo Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Hi, Productos Excellet & Good Personal Assistant Thanks You a Jennifer in Front Desk

Report a concern   April 21, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everything was completed as expected concerning my vehicle recall. The service department personnel make it easy to do business.

Report a concern   April 21, 2026 — Rated 9 out of 10 by Melissa Grimes Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly. They get the job done. I would like more availability for services. I think the service is great .

Report a concern   April 21, 2026 — Rated 10 out of 10 by D.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service. Treated good by everyone.

Report a concern   April 21, 2026 — Rated 10 out of 10 by Jo Ellen Jones Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the personalized service and the promptness. Jennifer is exceptional in knowing my vehicle. The waiting room is so nice. Pleasant experience.;

Report a concern   April 21, 2026 — Rated 10 out of 10 by J.C. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and seems accurate acceptable service. Jennifer is a good service representative.

Name removed

Report a concern   April 21, 2026 — Rated 10 out of 10 by K.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service team and excellent customer service!

Report a concern   April 21, 2026 — Rated 10 out of 10 by Haven Graves Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and easy service. Well done. Great people

Report a concern   April 20, 2026 — Rated 10 out of 10 by R.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Coupons for oil changes

Report a concern   April 20, 2026 — Rated 10 out of 10 by April Golackey Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

The staff make it more appealing to the consumer

Report a concern   April 20, 2026 — Rated 10 out of 10 by S.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and efficient!


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