Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   December 31, 2025 — Rated 9 out of 10 by Debra Ratliff Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly, easy to schedule service

Report a concern   December 31, 2025 — Rated 10 out of 10 by D.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always friendly service and fair prices

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.A. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly personnel, careful, accurate work, keep cars in tip-top shape.

Report a concern   December 31, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly helpful staff

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah was super kind and helpful! He knew exactly what I was talking about and what I needed.

Report a concern   December 30, 2025 — Rated 9 out of 10 by B.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt service

Report a concern   December 30, 2025 — Rated 10 out of 10 by Michael Dugan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always prompt and reliable service. I was greeted outside when I went to pick up my car.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Nancy Jackson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very satisfied with our salesman and the process to buy a new vehicle.

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.G. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was very kind and respectful

Report a concern   December 30, 2025 — Rated 10 out of 10 by Wilma Thomas Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We really enjoy the 2024 Murano we purchased from MJ at Don Franklin in Lexington. Service department has done a good job in keeping our vehicle serviced and making recommendations when needed. Chris is very knowledgeable and always so friendly. We hope Nissan will keep the 6 cylinder engine in the future of the Murano. It was what sold us in purchasing our second one. It by far out classed the Toyota Highlander 4 cylinder turbo. 👍

Report a concern   December 30, 2025 — Rated 10 out of 10 by R.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Professionalism. Clean. Reliable. Need to open another dealership in Mt Sterling.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Glenn Reeder Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have bought five cars from there in the last 25 years. They seem to get better all the time. Please let the service dept. know how much I appreciate them. The k-cups are a good upgrade from the old Bunn coffee makers :)

Glenn Reeder
Lexington, KY

Report a concern   December 30, 2025 — Rated 9 out of 10 by Jennifer Jones Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was great to work with. He was very knowledgeable about the cars we looked at. He took his time and answered every question. The manager, Ben came out to greet us and helped us with a difficult situation we had. These guys are fantastic. They will make your car buying easy and painless.

Report a concern   December 30, 2025 — Rated 10 out of 10 by Tammy King Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It was GREAT

Report a concern   December 29, 2025 — Rated 10 out of 10 by P.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Bryan was very friendly and professional from the moment he met us on your lot. He was very informative and great to work with. Your team was also very friendly. This was the first time we enjoyed the process of buying a car.

Report a concern   December 29, 2025 — Rated 10 out of 10 by Carin Cocanougher Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great Service

Report a concern   December 29, 2025 — Rated 10 out of 10 by Logan Brown Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Don Franklin Lexington really helped me get in a better financial situation. I am thankful for the professionalism and prompt service they provided.

Report a concern   December 27, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Team was very fair with negotiations and tried to help in every way possible. It did take a little longer than expected but overall a great experience when purchasing a new vehicle.

Report a concern   December 26, 2025 — Rated 10 out of 10 by E.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly and helpful.

Report a concern   December 24, 2025 — Rated 10 out of 10 by L.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great Service Advisors

Report a concern   December 23, 2025 — Rated 9 out of 10 by D.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Josiah was very helpful and friendly,service was done quicker than estimated .

Report a concern   December 23, 2025 — Rated 10 out of 10 by Janet Robertson Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

My salesman MJ was very helpful

Report a concern   December 23, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and helpful salesmen!

Report a concern   December 23, 2025 — Rated 10 out of 10 by L.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and professional, great waiting area

Report a concern   December 23, 2025 — Rated 10 out of 10 by H.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Consistent and helpful staff.
With your personal attention, who needs AI

Report a concern   December 23, 2025 — Rated 9 out of 10 by S.J. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Explained diagnostic process well. No pressure to take on a costly project that day.?

Report a concern   December 22, 2025 — Rated 10 out of 10 by J.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good vehicle and very friendly service. Could go to Frankfort but I like it here.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Raymond Carter Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have used this product for years and have confidence in the performance.
The service is professional and friendly without being high pressure. I found the salesman, personable and knowledgeable.. There were not surprises and I like that.

Report a concern   December 22, 2025 — Rated 10 out of 10 by C.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Reliable vehicle.

Service staff are friendly and always do best to get in and out promptly.

Report a concern   December 22, 2025 — Rated 10 out of 10 by E.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Great service and nice selection of cars


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