Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 20, 2025 — Rated 10 out of 10 by W.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ray in sales and Jennifer my service tech are great to work with. Jennifer makes sure that I get the services I request/need and in a very timely manner.
PS I had received coupons in the mail that saved me $80 on my most recent services and would love to get more coupons which may the services u need for my truck more affordable since I am retired and live on a fixed income
Thanks to everyone at DF!!!

Report a concern   October 18, 2025 — Rated 10 out of 10 by S.M. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service

Report a concern   October 18, 2025 — Rated 10 out of 10 by Beverly Henderson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast, friendly and efficient!

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.R. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone was very nice and helpful

Report a concern   October 17, 2025 — Rated 10 out of 10 by Peter Romanov Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very polite staff and professional

Report a concern   October 17, 2025 — Rated 10 out of 10 by L.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

First, Chris Rivard service advisor was exceptional. Second, the actual service done is always quality. Thank you!

Report a concern   October 17, 2025 — Rated 10 out of 10 by P.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

MJ was very professional and thorough.

Report a concern   October 17, 2025 — Rated 10 out of 10 by K.P. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

No pressure! Thank you for letting me take my time!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Richard Garrett Don Franklin Lexington Nissan - Service
What do you like about our products and services?

very professional

Report a concern   October 16, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Chris and Don in the service department are always respectful, kind and go the extra mile to make sure you have a great experience. They resolve any issues promptly and take care of the customer!

Report a concern   October 16, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Awesome customer service.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Ronnie Newsome Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Excellent service department - easy to work with and very accommodating!!!

Report a concern   October 15, 2025 — Rated 10 out of 10 by K.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very accommodating staff and very friendly.

Report a concern   October 15, 2025 — Rated 10 out of 10 by Janey Moore Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Good product and good customer service

Report a concern   October 15, 2025 — Rated 10 out of 10 by H.Z. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and reliable

Report a concern   October 15, 2025 — Rated 10 out of 10 by W.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jenifer and the team always make us feel welcome and provide excellent results

Report a concern   October 11, 2025 — Rated 10 out of 10 by W.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Customer service staff (Chris Revard) has been helpful for the 7 years I’ve had my Rogue serviced here.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Alex Rudd Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and they make sure you’re always updated with what’s going on with your car.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Linda King Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I have a new Nissan Sentra. I’m very happy with the driving and looks of this pretty black vehicle.

Report a concern   October 10, 2025 — Rated 10 out of 10 by Judy Blevins Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We got great service and in a timely manner!!!

Report a concern   October 10, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer & Ron in the service department are professional & friendly. They are straight forward and don't try to up sell me on services like some places might try to do. I do think there is some room for improvement. When I call to schedule a service, they never know what estimated costs will be or what services I need at certain mileage points throughout the life of my vehicle.

Report a concern   October 10, 2025 — Rated 10 out of 10 by M.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Top of the line!!!

Report a concern   October 10, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly people. It's always a pleasant experience with minimal.waiting.

Report a concern   October 9, 2025 — Rated 9 out of 10 by J.C. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Everyone is very kind and understanding of a persons position.

Report a concern   October 9, 2025 — Rated 9 out of 10 by Daniel Hickman Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer has been up front about service that are based on mileage and generally cost extra but she prepares me for upcoming service and l won’t be surprised

Report a concern   October 8, 2025 — Rated 10 out of 10 by B.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Always can get to get an appointment quickly. Service people are friendly, courteous, and very informative.

Report a concern   October 8, 2025 — Rated 10 out of 10 by A.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenient, fast service. A bit pricey for what was done.

Report a concern   October 8, 2025 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

My service representative is Jennifer she is easy to work and I don’t feel pushed to do service that I need to think about.

Report a concern   October 8, 2025 — Rated 10 out of 10 by J.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is performed timely!

Report a concern   October 8, 2025 — Rated 10 out of 10 by A.T. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great location, friendly people and great customer service.


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