Customer Testimonials

Because they get you in and out. And you can always get an appointment when you call. Everybody is very friendly.

Ray is a great representation of stellar customer service. I would recommend a friend/family to him.

Jennifer is beyond great in terms of customer service. She has helped for years with my service needs. No issues with products.

Very smooth process in purchasing a car. No pressure and the car buying process explained very well. Very friendly staff. Working with Random was a great experience.

Excellent service

Had a recall issue.
Service was professional, well done and finished a half hour sooner than quoted.

Jennifer always makes me feel valued as a customer. Service itself is always efficient and I feel that my needs are always met above and beyond.

Ron Abrahamson and all the staff were very friendly and helpful. Ron helped me though all the steps I needed to take to get my car back on the road. He was also very understanding that this was my first new car and repair with warranty. He was truly a great help, I know when I come back I'd like him to be my representative again. He was all around great. Everyone was friendly and kind during this process.

Honest and upfront through the process.

I love how you can gain points that turns into money that is discounted from the price. Also, the service has been pretty quick for me every time I’ve had repairs or oil changes with Don Franklin.

Courteous and very efficient

Knowledgeable staff and friendly.

Jennifer, in the service department, is absolutely phenomenal! She makes me feel like a special customer.
I trust the people who work on my car and the parts from Nissan.

Friendly, easy to schedule service

Always friendly service and fair prices

Friendly personnel, careful, accurate work, keep cars in tip-top shape.

Very friendly helpful staff

Josiah was super kind and helpful! He knew exactly what I was talking about and what I needed.

Prompt service

Always prompt and reliable service. I was greeted outside when I went to pick up my car.

Very satisfied with our salesman and the process to buy a new vehicle.

Everyone was very kind and respectful

We really enjoy the 2024 Murano we purchased from MJ at Don Franklin in Lexington. Service department has done a good job in keeping our vehicle serviced and making recommendations when needed. Chris is very knowledgeable and always so friendly. We hope Nissan will keep the 6 cylinder engine in the future of the Murano. It was what sold us in purchasing our second one. It by far out classed the Toyota Highlander 4 cylinder turbo. 👍

Professionalism. Clean. Reliable. Need to open another dealership in Mt Sterling.

I have bought five cars from there in the last 25 years. They seem to get better all the time. Please let the service dept. know how much I appreciate them. The k-cups are a good upgrade from the old Bunn coffee makers :)

Glenn Reeder
Lexington, KY

MJ was great to work with. He was very knowledgeable about the cars we looked at. He took his time and answered every question. The manager, Ben came out to greet us and helped us with a difficult situation we had. These guys are fantastic. They will make your car buying easy and painless.

It was GREAT

Bryan was very friendly and professional from the moment he met us on your lot. He was very informative and great to work with. Your team was also very friendly. This was the first time we enjoyed the process of buying a car.

Great Service

Don Franklin Lexington really helped me get in a better financial situation. I am thankful for the professionalism and prompt service they provided.