Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 11, 2026 — Rated 10 out of 10 by L.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very courteous, knowledgeable and the time estimate was spot on. All things that are easy and much appreciated!!

Report a concern   May 11, 2026 — Rated 10 out of 10 by S.L. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenient , friendly , efficient

Report a concern   May 11, 2026 — Rated 9 out of 10 by Caleb Seiler Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Very nice and great customer service

Report a concern   May 11, 2026 — Rated 10 out of 10 by Cleveland Smith Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Easy to get appointments, by phone or online. The Service Advisors are courteous and professional and gives updates during the appointment. Nice waiting area!

Report a concern   May 11, 2026 — Rated 9 out of 10 by Victor Orlov Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service was so excellent that we decided our next vehicle will have to be purchased from this dealership. Everything from the service advisor to the cleanliness of the building to amenities to the quality and speed of work was exceptional.

Report a concern   May 11, 2026 — Rated 10 out of 10 by Eric Hobson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff and quick service.

Report a concern   May 7, 2026 — Rated 9 out of 10 by Amanda Hutchinson Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast courteous service. They check everything out and make sure my vehicle is in top running condition. They do not charge for extra things I do not need.

Report a concern   May 6, 2026 — Rated 10 out of 10 by L.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

High quality products and fast and friendly services.

Report a concern   May 6, 2026 — Rated 10 out of 10 by L.G. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The scheduling process online is very user friendly. The check-in was smooth and they stayed on schedule to complete the job. It was a good experience.

Report a concern   May 5, 2026 — Rated 10 out of 10 by T.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is good and the waiting time to get your car fixed is not bad. The people are very friendly and helpful.

Report a concern   May 5, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

You listen and work with people! Have been very pleased!

Report a concern   May 5, 2026 — Rated 10 out of 10 by Ronald Ball Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Showed a video of what need to be fixed and showed items that can wait

Report a concern   May 5, 2026 — Rated 9 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

It is part of my warranty to get oil changes through Nissan.

Report a concern   May 3, 2026 — Rated 10 out of 10 by N.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and helpful

Report a concern   May 3, 2026 — Rated 10 out of 10 by Lori Mirra Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly honest service every time.

Report a concern   May 2, 2026 — Rated 9 out of 10 by J.O. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Kindness , knowledge, experience.

Report a concern   May 1, 2026 — Rated 9 out of 10 by B.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service department!

Report a concern   May 1, 2026 — Rated 10 out of 10 by Harold Cook Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Prompt
You have kept my cars operating at optimum levels

Report a concern   April 30, 2026 — Rated 9 out of 10 by Grimone Martin Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Started off a little rocky but I ended up continuing with service manager Jeff worked out great .

Report a concern   April 30, 2026 — Rated 10 out of 10 by A.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very friendly and always takes care of any issue in a timely manner

Report a concern   April 30, 2026 — Rated 10 out of 10 by Jessica Morgan Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Super nice, prompt and easy to deal with

Report a concern   April 30, 2026 — Rated 10 out of 10 by J.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is so nice & friendly
Seem to know what's going on with my vehicle

Report a concern   April 30, 2026 — Rated 10 out of 10 by B.K. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

EVERYTHING

Report a concern   April 30, 2026 — Rated 10 out of 10 by K.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service!

Report a concern   April 30, 2026 — Rated 10 out of 10 by Sharon Hargis Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I took my car in for a regular check-up, even though the service department was quite busy the wait time was bearable. Jennifer was both friendly and professional. .

Report a concern   April 30, 2026 — Rated 10 out of 10 by D.N. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast and friendly

Report a concern   April 29, 2026 — Rated 10 out of 10 by E.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The Nissan product speaks for itself.
The service is beyond expectation. Each person that you touch - coming through the service door until
you walk to get your car - is friendly, helpful, knowledgeable and respectful regardless of the hour of the day or the line of people waiting to be served. Jennifer always acknowledges me when I enter. She knows my car and what it needs when. Thanks for your exceptional employees and the service they give.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Gregory Peyton Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Great service

Report a concern   April 29, 2026 — Rated 10 out of 10 by Susan Turner Don Franklin Lexington Nissan - Service
What do you like about our products and services?

We love our new Pathfinder! Had great service from our salesman Stan. Also got fantastic service yesterday when we had running boards put on. The service department was fantastic from start to finish. My husband was totally impressed that the person that got in and out of our vehicle was completely covered in order not to get the interior dirty. We really appreciate the great service!

Report a concern   April 29, 2026 — Rated 10 out of 10 by Michael Mcroberts Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the friendly atmosphere. I'm always greeted nicely. The service department people do a good job of listening to you the customer.


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