Customer Testimonials

Collin was great!

Very friendly and professional people! Very pleased with my purchase!

New show room and courteous staff

I’ve had a long, dependable history of purchases & have generally found my buying experience to be efficient & fair. I’ve been very pleased with my last two transactions which have been with John Berry.

Fast process.. good service!

The car is good on gas. There’s enough space. Quiet.

We’ve bought multiple cars from Don franklin in the last year. We’re just trying to figure out what car we want to buy next. MJ is always great and helpful.

Jennifer was very personable and kind. While waiting associates would walk pass and speak. Oil change was free one of 3 are for me. Didn’t know that so big surprise in a positive way. Didn’t have to wait to long either. Wait was maybe 50 minutes.

Service was very good

Beautiful new facility. Jennifer very good representative for Don Franklin Auto Group. Personable but very professional and well spoken. Service has been quick and efficient. Used promotion that was sent to me after initial service. Much appreciated.
A good experience and satisfied customer.

Sincerely
John Cowan

Jill was an amazing sales person. The rest was normal car lot stuff. Also Walt is wonderful.

I may have accidentally hit a wrong answer on the first question. I loved every part of working with Don Franklin Nissan. Jill was our salesperson, and she was patient despite us driving a combined 5 test drives. She stayed late on a Friday night to sell us two cars, and she was in early Saturday morning to finish things up. We were treated royally.

Good sales and service! Good product also!!

I recently had a rear tire with low pressure. I arrived without an appointment and they were able to determine the tire could not be repaired. A new tire was ordered and installed the next day‼️

They were efficient and completed the work as desired.

I am always pleased with the level of service I receive.

Everything

Ease of making service appt.
Nice waiting room
Jennifer is a pleasant, competent service writer

Fsst

Chris was very friendly and efficient. My car was serviced quickly. The complimentary multi-point inspection was explained to me, highlighting some areas that might need to be serviced during my next visit. It was reassuring to know that my car was in good hands.

Very outstanding and friendly service people you can depend on getting the job done right haven’t had a issue yet.

The service advisors at the font desk always make the experience enjoyable, Jennifer is fantastic!

Quick service!! Personable!!!!

Nice and respectful behavior of the front desk

Great service staff. Had oil change,tires rotated, factory recall. Reasonable time job was done. Love the new place!!

Professional and efficient. I’ll be back.

New building No Coffee for the waiting area for clients waiting to get car serviced??
No car wash when getting car serviced No longer?? Sad....My first experience in the new building was disappointing.....I hope this isn't the standard going forward, if it is the client experience is far from being a family experience that I experienced in years past.

If you buy tires there you shouldn't have to pay for rotation when other dealers offer FREE Rotation.
Need to bring back car wash obviously this enhances the overall customer experience. But As I discovered this week NISSAN doesn't really care about it clients, As they use to.

Very professional during Sales & Financing

It was very easy to make the appointment for service. The representative quickly found my account information and gave me options that worked for me. All of the people in the service department were helpful and friendly. The work was completed in a timely manner to my satisfaction.