Don Franklin Lexington Nissan
3360 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 15, 2025 — Rated 10 out of 10 by E.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Efficient and quick.

Report a concern   August 15, 2025 — Rated 10 out of 10 by J.F. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service has always been great, friendly and helpful staff, doesn’t usually take too long for basic maintenance.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Barbara Myers Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Courtious, attentive, and very prompt in getting our car in (10 minutes early!), and completed the work in less time than quoted!
The 3 gals I talked to in the service department setting up my appt. and verifing our part was in and ready to install were amazing!

From the appt. phone call all the way through the time they told us our car was ready we experienced a stress free and satisfying appointment!
THANK YOU SO MUCH!

Report a concern   August 15, 2025 — Rated 10 out of 10 by Kevin Sullivan Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

You have great cars and great people. We are happy the sale and follow up went smoothly, and you’ll see us again the next time we’re shopping for a new car.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Freddie Moody Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I was made to feel like my concerns were cared about

Report a concern   August 15, 2025 — Rated 10 out of 10 by R.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service department did an excellent job completing our issues. I had 3 issues that needed to be addressed that were under warranty. It was completed satisfactorily.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Jeffrey Dabney Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I love the personal touch and the honest recommendations you provide.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Steve Shinn Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Quick and friendly

Report a concern   August 15, 2025 — Rated 10 out of 10 by Laxmi Poudel Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

It very well done products and I do recommend others to take a look at it as well.

Report a concern   August 15, 2025 — Rated 10 out of 10 by J.K. Don Franklin Lexington Nissan - Sales
What do you like about our products and services?

Customer service is awesome. Product is best. Nissan is always my first choice.

Report a concern   August 15, 2025 — Rated 10 out of 10 by Virgil Reynolds Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The customer service is top-notch! So far, I've only had the oil changed but I was treated so well.

Report a concern   August 15, 2025 — Rated 10 out of 10 by P.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Service is fast. Employees very nice to work with.

Report a concern   August 15, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Fast service, professional and nice

Report a concern   August 15, 2025 — Rated 10 out of 10 by Robert Patrick Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Honest good personal, excellent follow up available vehicles!!!!

Report a concern   August 15, 2025 — Rated 10 out of 10 by B.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Jennifer takes care of of my services and she is very friendly and on top of things!!

Report a concern   August 13, 2025 — Rated 10 out of 10 by Daniel Fink Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Friendly staff, great service

Report a concern   August 13, 2025 — Rated 10 out of 10 by Tom Crill Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

We felt comfortable and secure dealing with the staff. No high pressure tactics.

Report a concern   August 12, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Treated all my needs very quickly

Report a concern   August 12, 2025 — Rated 10 out of 10 by C.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very kind and friendly staff

Report a concern   August 12, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Very efficient.

Report a concern   August 12, 2025 — Rated 9 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

fast friendly

Report a concern   August 12, 2025 — Rated 10 out of 10 by William Jones Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I've only brought my car here since I've owned it with the exception of maybe two times due to horrible weather. The comparison was miles apart, the other place had slow service, the price wasn't correct, I had to call to find out it was ready. Everything I'm not used to having to think about when I come to Don's service area. It's fast, easy, they explain everything and are always friendly.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Justin Marara Don Franklin Lexington Nissan - Service
What do you like about our products and services?

For Good Service and you have Good care,your spears is strongs,your respect the customer, your services is very cheap

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

I like the new waiting area. I like that most of the service team is knowledgeable and friendly. I don't like that they just spray the car off. The new facility should have built a small car wash for the service department. I'm not saying it has to be state of the art but a simple wash and dry.

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Everyone is friendly and helpful

Report a concern   August 11, 2025 — Rated 10 out of 10 by Brett Higgins Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

I’m always treated with respect. Respect for my time and always work towards a fair deal for both parties.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Ismael Garcia Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The attention and care by staff. Chris was great!

Report a concern   August 11, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lexington Nissan - Unsold Showroom Visit
What do you like about our products and services?

Good service

Report a concern   August 11, 2025 — Rated 9 out of 10 by G.R. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Convenience

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The repair was done ✔️in record times! The waiting area was quite comfortable and work space easy. Finally, my repair was included under my warranty!


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