Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 3, 2023 — Rated 10 out of 10 by C.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, helpful staff. The loaner car was wonderful while ours was being repaired. Appreciated everything about the company.

Report a concern   March 2, 2023 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben Rollins was great !
Report a concern   March 1, 2023 — Rated 10 out of 10 by Derek Eubanks Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Wonderful organization!!!
Report a concern   March 1, 2023 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

People being honest when making a deal
Report a concern   February 28, 2023 — Rated 10 out of 10 by B.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

very friendly customer service, tasks were done in a timely manner.
Report a concern   February 28, 2023 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales team is awesome. They always are the best. Just need to get the service department on the same level.

Report a concern   February 28, 2023 — Rated 9 out of 10 by R.C.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good Service...
Report a concern   February 28, 2023 — Rated 9 out of 10 by Diana Little Don Franklin Lexington GM Service Department
What do you like about our products and services?

I feel that the employees work hard to satisfy the customer.

Report a concern   February 27, 2023 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

This service department seems to really care!!
Report a concern   February 26, 2023 — Rated 9 out of 10 by N.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You had The truck that my husband was looking for. We paid cash for it and he loves it. We are very satisfied. The folks there are so friendly on Richmond Road in Lexington Kentucky
Report a concern   February 25, 2023 — Rated 9 out of 10 by S.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Personel are friendly helpful and knowledgeable
Report a concern   February 24, 2023 — Rated 10 out of 10 by D.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

service center is good and really nice, the only thing they need to remember is who does the service on your car needs to reset the cars computer when you get the oil changed and filter change. thankyou
Report a concern   February 23, 2023 — Rated 10 out of 10 by P.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service and good people
Report a concern   February 23, 2023 — Rated 10 out of 10 by Shawna Bowling Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I couldn’t be more pleased with the customer service I received at Don Franklin!
I was looking for an SUV with more room, and that’s exactly what I found plus a lot more amenities! Catarina was our biggest help, and support.

Report a concern   February 23, 2023 — Rated 10 out of 10 by F.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Knowledgable sales staff. They worked through an issue with an erroneous website pricing .
Report a concern   February 22, 2023 — Rated 10 out of 10 by B.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service and a friendly, knowledgeable staff.

Report a concern   February 22, 2023 — Rated 10 out of 10 by B.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

My experience with Don Franklin is always a pleasure to bring in my 2019 Buick Encore to get my oil change & tire rotation

Report a concern   February 21, 2023 — Rated 10 out of 10 by L.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Love the staff and the workers. Very kind to all customers.
Report a concern   February 21, 2023 — Rated 10 out of 10 by J.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always Great Service
Report a concern   February 20, 2023 — Rated 10 out of 10 by Carla Cantagallo Don Franklin Lexington GM Service Department
What do you like about our products and services?

All my experiences at Don Franklin (from leasing, buying and service), have been exceptional.

Report a concern   February 20, 2023 — Rated 10 out of 10 by M.Z. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and very competent staff. Keep to their appointments and reliable service.

Report a concern   February 19, 2023 — Rated 10 out of 10 by Nancy Keim Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kaci Valdez was patient and wonderful. She answered all of my questions and explained everything in "layman's terms".
Report a concern   February 17, 2023 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service this trip
Report a concern   February 16, 2023 — Rated 10 out of 10 by Richard King Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my GMC pickup truck, my little baby (SASSY) loved her truck, and I would never sell it. It meant a lot to her, so it means a lot to me. Lesa Taylor at parts/service manager, always looks out for me and my GMC and she is a great representative. Sometimes she does not even have time to eat, making sure everyone is being taken care of. Kaci Valdez went above and beyond making sure I got my wipers right before a storm hit, so I could see and get safely home. James Sweet overheard me talking to Lesa and came right over to set me up to have my truck run though the service dept. to make sure my GMC is in perfect working order. Little things like that mean a lot to a customer, it reminds me of days gone by when dealerships went that extra mile for a customer because they saw them as a person and wanted to help keep them safe and have a customer and friend for life.
Report a concern   February 15, 2023 — Rated 10 out of 10 by H.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice contact when I take my car in for service. Kaci is the best! She tries to get my car problems solved.

Report a concern   February 15, 2023 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff is friendly and efficient. One of the best service oriented experiences I have that is consistently good.
Report a concern   February 14, 2023 — Rated 10 out of 10 by Keith Wieck Don Franklin Lexington GM Service Department
What do you like about our products and services?

I had an oil leak. It has been about a week and so far, no leak. Great job

Report a concern   February 14, 2023 — Rated 9 out of 10 by P.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Bought a 2023 GMC YUKON. Great vehicle. My salesman was great too.
Report a concern   February 10, 2023 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, knowledgeable people.
Report a concern   February 10, 2023 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

Knowledgeable and friendly service each time. I feel confident that my vehicle is thoroughly serviced and safe to drive.

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