Customer Testimonials
Appointment was easy to schedule, work was done in a timely manner. Customer follow-up is appreciated.
We have always been very pleased with the service department at Don Franklin. This is one of the main reasons why we have decided to purchase our next vehicle there. We had a particular color in mind so we’re placing the order for our new Yukon. That order has not been finalized yet but have been told it should be completed later this week. Our satisfaction with the entire purchase process will depend on the final sale price. Anything above MSRP will be very disappointing. Inflation and supply issues are calming so dealerships should do right by their customers. I’ll be happy to send in a glowing follow up response to this survey if we’re treated fairly. So far, it’s been a good experience. Thanks
Very easy to do business with.
Service is professional and efficient
My husband actually dealt with your service but we were very satisfied as a whole. Good service and performed in a timely manner. The only issue is an annoying squeak under car while backing out. No problem found and no explanation. It’s was brand new car when purchased. We can live with squeak as long there is no issue as a result.
Mr. Johnson is friendly, and represents Don Franklin well. Ms. Catarina ( Saleswoman) is great to work with. Catarina knows and explains the features of the car thoroughly. Great dealing with Don Franklin on Richmond Road, Lexington, KY
Sales and service
I have always been treated well. A great experience in purchasing a vehicle and service is awesome.
saturday appointments avavailable in service dept
THANK YOU
Simply Catarina is the best salesperson I have ever had a car dealership!
All folks very professional ,right on time
Dependable
Easy to scheduled, efficient check in and quick turn around time.
This is the second location I have purchased from this location. The staff was helpful, respectful and I felt as though I was given a fair deal. I prefer to do business with people who are upfront and honest.
You should have numbers for 12-14 that’s how good your service department is, always a pleasure
great prices and comprehensive service
They were very efficient and great to work with
Service dept has outstanding staff.
Sales Associate and General Manager went above and beyond to get me the perfect vehicle. I'll be working with them again in the future.
Catarina was a great salesperson and made the transaction seamless. First name removed Johnson made sure everything was lined up and made a quick deal.
Excellent customer service
Courtesy, and prompt service
Great experience, excellent customer service, salesman was a huge help.
My salesman was very nice, knowledgeable both times I have bought cars. He is always available to talk with me and answer questions when I have them. The service dept has been quick the last two times I have had my car in for it's scheduled maintenance.
I’ve bought several vehicles from here have always had great service!!
Don Franklin GMC had the vehicle I was interested in ready to go on the lot. They made the closing process as easy as it could be and I was in my new vehicle within hours. Very helpful during a busy time of year before the holidays. Excellent communication within all facets of the organization to create an enjoyable experience for the customer. I would enthusiastically do business with them in the future. I am happy to tell friends and family about how pleased I was with the experience.
Everyone is very friendly and flexible with special requests.
The service department gets you in and out quickly
The service is excellent. From buying my new car to servicing it.
Friendly environment/outstanding product knowledge