Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 17, 2022 — Rated 10 out of 10 by W.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that you just pull up drop your car off for a oil change it’s done very quickly. All the service providers are extremely nice.

Report a concern   November 16, 2022 — Rated 10 out of 10 by Kathryn-Carrie Wells Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to schedule and always friendly service!
Report a concern   November 16, 2022 — Rated 10 out of 10 by Jeff Winters Don Franklin Lexington GM Service Department
What do you like about our products and services?

Best customer service ever!!
Report a concern   November 15, 2022 — Rated 10 out of 10 by D.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good and Efficient

Report a concern   November 14, 2022 — Rated 10 out of 10 by Roger Morgan Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very satisfied with my 2022 Terrain Denali. Extremely pleased with my sales ladyCatarina Kirby.
Report a concern   November 13, 2022 — Rated 10 out of 10 by S.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!!
Report a concern   November 12, 2022 — Rated 10 out of 10 by E.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything was easy, and my service advisor was great.
Report a concern   November 11, 2022 — Rated 10 out of 10 by A.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Professional and knowledgeable associates who take the time to listen and give recommendations. I did not feel rushed or pressured.

Report a concern   November 11, 2022 — Rated 10 out of 10 by W.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service Dept
Report a concern   November 10, 2022 — Rated 10 out of 10 by P.A. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Top notch service. Friendly, informative, not pushy. My 2019 Envision is running perfectly. Appreciate the notices of low tire pressure and my recent flat tire.

Report a concern   November 8, 2022 — Rated 10 out of 10 by Rosalind Bauer Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service hours are great especially on Saturday.

Report a concern   November 7, 2022 — Rated 10 out of 10 by James Fairchild Don Franklin Lexington GM Sales Department
What do you like about our products and services?

You always have a very friendly staff that is always willing to help, and never keeps you waiting.

Report a concern   November 1, 2022 — Rated 10 out of 10 by Roger Morgan Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Over the past 60 years I have owned over 25 different GM vehicles . What can I say , best vehicle on the highway and off the highway. Catarina is very knowledgeable sales rep and kind person.

Report a concern   November 1, 2022 — Rated 10 out of 10 by Timothy Sapp Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick in and out for oil change. Service tech was very professional.

Report a concern   October 31, 2022 — Rated 10 out of 10 by Tina Elam Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina and the staff was amazing!’ Thanks for helping make my vehicle shopping a great experience.

Report a concern   October 29, 2022 — Rated 10 out of 10 by N.N. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything so far!
Report a concern   October 27, 2022 — Rated 10 out of 10 by M.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service, professional personnel and no hassles!

Report a concern   October 24, 2022 — Rated 9 out of 10 by L.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Location
Report a concern   October 24, 2022 — Rated 10 out of 10 by Lawandalyn Simpson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Every time I come to Don Franklin for my oil change, the workers are nice and informative about what's being done. They never force any other services on you that your vehicle is not in need of during that visit, but let you know the next time you bring your vehicle in, it will be time for, whatever service that needs to be done.

Report a concern   October 22, 2022 — Rated 9 out of 10 by Richard King Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my GMC pickup truck; Lisa is an excellent parts person; service advisor's come and go to much. I hope James Sweet stays more than a little while, would be nice to be on a first name bases with the same service advisor. Don Franklin has always taken good care of my truck, that means a lot to me.

Report a concern   October 21, 2022 — Rated 10 out of 10 by P.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Timeliness and keeping me informed of the process all along the way

Report a concern   October 20, 2022 — Rated 10 out of 10 by W.K. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was excellant to deal with as was Sam who delivered our car.

Report a concern   October 20, 2022 — Rated 10 out of 10 by A.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the ppl I deal with they are friendly and seem like good folks

Report a concern   October 19, 2022 — Rated 10 out of 10 by K.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was wonderful.
Report a concern   October 19, 2022 — Rated 10 out of 10 by Valerie Brown Don Franklin Lexington GM Service Department
What do you like about our products and services?

My dealer was knowledgeable, and very helpful during the whole process.
Report a concern   October 18, 2022 — Rated 10 out of 10 by R.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is helpful and professional.
Report a concern   October 18, 2022 — Rated 10 out of 10 by Nancy Hardin Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service team is amazing. They make sure your taken care of and your car is in good condition and serviced correctly!
Report a concern   October 17, 2022 — Rated 10 out of 10 by Richard Price Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben Rollins was awesome!!
Report a concern   October 14, 2022 — Rated 10 out of 10 by Renita Smith Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone is so friendly.

Report a concern   October 13, 2022 — Rated 10 out of 10 by B.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service & friendly people.

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