Customer Testimonials
They are always great. Great work, great customer service.
Catarina ‘Cat’ was a pleasure to work with. She was beyond knowledgeable about the trucks we were looking at. Basically the owners manual. 10/10 recommend her. She did a walk through of the truck BEFORE we took a test drive, she then gathered our information, made the approval process seamless, and then also gave us a tour of the dealership. It was nice because we are not familiar with the dealership, but now, we will know exactly where to go when we come back for service appointments.
Everything. You name it Well one thing maybe not. Distance
Salesman
Great staff good service
Convenient GMC Service.
Ben at the Richmond Road location was such a pleasure to work with while buying my car. He was knowledgeable and helpful!
Very nice an friendly. Even when you make appt and you show up early (never guaranteed) but I was able to get in an out. They take care of your vehicle
Great Service
I had an excellent experience. Courteous staff and very quick service!
Eric McDonald was a great manager.
Very courteous got work done asap
Everything
Everything
Marc Franco is a hard worker, cares about his customers, and is always happy to see me when I come in for my routine maintenance.
Catarina went above and beyond with my whole process.
John Berry is easy to work with. I wasn't real happy with my choice of vehicle last October and called on John to trade in my "new" truck for one that I'd be more happy with. AT4X is a nice ride! I don't think I'll be trading that one in any time soon.
Excellent, prompt service. A pleasure to do business with.
We had a very good buying experience. Our salesman Ben Rollins was the best, we could not have had a better salesman. He was kind, courteous and truthful, he answered all our questionsand then some. When I purchase another vehicle I will definitely be looking for
Ben again. Really our whole buying experience was great. Don Franklin and Ben get a thumbs up. Thank you very much
Timmyle Bell
Amanda Stivers
Friendly
The last 3 vehicles I’ve purchased for my family has been at Don Franklin…they always have treated me like family
Sales staff was very helpful and nice. Excellent! I really like that inventory is on the lot so you can actually sit in and look at the vehicle you are interested in buying.
Everything went well.
Good service, friendly and efficient! They know my GMC and help me with what is necessary.
First time I’ve bought from Don Franklin and they treated me like family. Best car buying experience I’ve had.
They got me in and out and took care of everything I needed
I actually love the service ladies in the department. They are always pleasant and help me fix any problem I have when scheduling or something is running behind.
Fantastic customer service. Everyone was friendly, helpful, and respectful of my time. I’ve been a loyal Rod Hatfield customer for years but after several poor customer service experiences and most recently having a truck sold out from under my husband, I decided to give you a try. Will definitely be switching all of our business to you including the truck my husband is looking to purchase.
The sales lady that I dealt with when I purchased my Buick and then my Hyundai was phenominal. She was extremely knowledgeable about the car and very patient as I asked many questions. She explained all the functions of the vehicle and did so thoroughly and very politely. That is why I would buy from this dealership again because of this person.
Service is excellent and Nissan is an excellent company.Don Franklin Family of Dealerships in Lexington,Ky go above and Beyond in taking care of their customers.Big shout out to the Service Personnel Ron and Jennifer also Big Shoutout to my Salesman Ray can’t ask for a better Saleman.If you need a Ride ask for Ray