Customer Testimonials
Very good team and each person was helpful
Friendly fast service.
Very relaxed low pressure sales environment. Sales rep and manager were very polite, courteous and responded positively to all of my requests. Price was very competitive and delivery experience was simple and easy. Overall a very nice buying experience.
Excellent salesman and service in Darryl Bond.
Darryl got things done in a timely manner.
Excellent customer care.👌
Staff members was professional and knowledgeable and helpful and showed excellent customer service
Ethan was AMAZING!! I would buy a car from him any time! he was super responsive, and did everything asked which included coming in on his day off to fix something on the car I requested. I cannot speak more highly of Ethan!! He needs a big fat raise!! Please tell Ethan and his boss Steven that Ethan gets a 15 out of 10 on the happy buyer scale!!
Everyone is professional and friendly!
Best there is, best there ever was. Period. Would reccommend any other dealer in Kentucky or surrounding states.
Catarina was fantastic! Very knowledgeable and made the whole process fast and easy.
Great people to work with
James was great to work with and really helpful. He even followed up with a phone call this week.
My sales person was amazing ! Jamal was so easy to deal with and very accommodating
The purchase was a pleasure, but they also back things up with outstanding service. The combination of both of these is rare these days!
Yes
We have always been happy with our purchases and with the service we receive. We wouldn't shop anywhere else. We feel like family since we've been buying our vehicles there for years.
In the service department we’re greeted courteously & professionally. Pleased with the maintenance on our cars.
We greatly appreciate all the help we have received from Lisa and Casey in the service dept. They have been honest and dedicated to their jobs while giving us peace of mind. Catarina assisted us and pointed out options that helped us decide which new vehicle might be best for us and our needs. We have bought several new vehicles from this dealership. We returned this time because we KNEW, without a doubt, we would be taken good care of if we needed help.
Very prompt and friendly service!
Staff is extremely helpful and friendly. Always pleased with products purchased!!! Staff is very knowledgeable and takes time to explain the issues with your vehicle.
We are always treated like family!! I know we are getting the best deal possible. I can't imagine shopping anywhere else.
Top quality service always as I have used them for years.
Services are great. Coupons are appreciated.
Don Franklin Auto has a hometown feel. Fast friendly service. Always welcoming and great customer service.
Fast service and very friendly and helpful. Great team
Service is performed on a timely manner. Staff is very courteous.
Great service
Great service
I had a wiring issue that was not properly repaired by your facility in 2018 and 2019. I was charged for these repairs when they should have been covered by my warranty or paid for by Dutch's Chevrolet because they sold me my truck as new when it was actually used (over 500 miles) and damaged. This is a case of fraud which needs to be reported to the KY AG. I have a large file with all of my wranglings with Dutch's and GM over the years, with nothing but BS in response. I even have photographic evidence after completing my purchase, but criminals stick together. As my PTSD from serving in Iraq in 2003 and 2004 worsened over the last few years, I gave up the fight against the evil cabal of Dutch's and GM.
But, last week, Kaci Valdez, and your service manager, finally had the repairs done properly. Now, for the first time since I've had my truck, it runs smoothly and without a variety of sensor error messages going off on my dashboard and e-mailed to me by OnStar. When I last left your facility in 2019 after the second repair attempt, I got a new error message on my dashboard before I even made it home. I just figured I was screwed by Dutch's and GM. I continued driving with rough idling, stalling, rough shifting, and bad gas mileage. Last week, your service manager and/or technician discovered, and fixed, the shortcuts taken by your technicians in 2018 and 2019 that did not fix the wiring between the sensors and the computer, leaving the sensor feedback to be intermittent whenever I hit a bump. Thank you, Kaci and crew!
Now that my vehicle is defect free, I can trade it or sell it without guilt, which is something no one at Dutch's ever found in their soul. It only has 27K miles and is like new. I would keep it if it wasn't for all of the bad memories.
I like my acaida and the guys are all good and will go all out to. Help yoiu