Customer Testimonials
Great service throughout the entire process of getting my car serviced. Staff were very professional throughout.
The people
They are thrifty and courteous.
We were very happy with our visit to Don Franklin Auto. We went to look at a specific car we saw online and the car was ready for us to look at and test drive when we arrived. After learning more about us and our family, Cat also offered some other vehicle options to us. Cat was great, she knew her stuff and was not at all pushy. She was also very prepared which streamlined our visit. We actually ended up buying one of the other options she presented us and we are very happy with our purchase and experience.
Very easy to work with and responds quickly! Everyone at the dealership was friendly and helpful.
Ben Rollins was very accommodating and work with me and my crazy work schedule to get my approval and paperwork ready before I even arrived to the building
The Service Department is so professional , courteous and efficient .
Lots of choices and someone was able to help and very courteous
Don Franklin GMC service was spectacular, on point and very fairly priced! I would definitely recommend this shop to folks on the net!
Great sales but more importantly great service!
I was in the service department for Buick for an oil change and tire rotation. They are a very friendly staff and never takes the full hour they tell me when I go in. I would recommend them to anyone.
Brenda Morris, 1/3/23
Best experience when buying a GMC.
I was going out of state and I needed an oil change!! Even though I didn’t have an appointment, I was told that they would do their best to get me in, and when I got back from Tennessee I was pleased that the oil change was completed!! Dawn was very courteous, and she made this a pleasant experience!!
On 12-28-22, Service Advisor James Sweet did a great job setting me up for an oil change, engine air filter replacement and cabin air filter replacement, regarding a 2016 Buick Verano. Fernando Borunda, the technician, did a super job with the vehicle service. Kudos to Don Franklin - Buick Car Care Express. Super Outstanding!
Ralph Duron
I love the customer service it above the other dealerships.
Very professional, listened to our questions. Did not push for the sale or products I didn’t want. Quick, direct and personable. Thank you for a great experience.
Fast and friendly. Products are great.
James was great to deal with. He went above and beyond to help me.
Catarina was fabulous from start to finish!! She knows the GMC products front and back!! Thanks Catarina for going above and beyond to help me find the new Yukon I wanted ♥️♥️
Friendly and efficient staff.
Service completed in a timely manner.
I like the customer service and location
The effort they put forth trying to find the best vehicle for me.
Chad was amazing and was able to work with my horrible credit and get me in the type of vehicle I was wanting/needing!
I dealt with Catarina and she was great and easy to work with. When picking up the truck, she showed me all of the features and took her time explaining everything on the truck. That was so helpful and much appreciated.
I was not impressed with the detail/prep crew’s work on my new truck. The exterior looked like it had been a rush job with smears in several places and even an obvious paint chip on the driver door. This should have been repaired prior to our arrival.
Clean, fast and courteous service
They had an amazing service crew that met my needs ..
They do good work and the service is usually fast.
Quick, friendly, and executed well.
Good service nice people
James sweet was easy to work with and had my service completed quickly and efficiently. He also stayed in communication during the process.
Bought my vehicle there for 3 main reasons.
Price, price and price. Your sales beat the closest competitor handily. Your problem, I expect the same consideration next time.
Your dealership is 2.5 hrs from home. I most likely would have sought service close home, except for the couple of free services at DF. I still most likely would not have stayed with DF service if it required a special trip to Lex. But I’ve never made a special trip. Your team has always kept an opening for long distance owners to book service when visiting Lex for other reasons. All the check in lane staff are personable and friendly.