Customer Testimonials
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I had an appointment for 10 am and at that time they was already working my vehicle. That means a lot to me. They also kept me updated on their progress and when they should be completed. This was my first time using the service department and it was for my first time oil change. So glad to have purchased my 2022 SUV from Don Franklin GMC in Lexington !
Friendly, helpful staff. The loaner car was wonderful while ours was being repaired. Appreciated everything about the company.
Ben Rollins was great !
Wonderful organization!!!
People being honest when making a deal
very friendly customer service, tasks were done in a timely manner.
The sales team is awesome. They always are the best. Just need to get the service department on the same level.
Good Service...
I feel that the employees work hard to satisfy the customer.
This service department seems to really care!!
You had The truck that my husband was looking for. We paid cash for it and he loves it. We are very satisfied. The folks there are so friendly on Richmond Road in Lexington Kentucky
Personel are friendly helpful and knowledgeable
service center is good and really nice, the only thing they need to remember is who does the service on your car needs to reset the cars computer when you get the oil changed and filter change. thankyou
Good service and good people
I couldn’t be more pleased with the customer service I received at Don Franklin!
I was looking for an SUV with more room, and that’s exactly what I found plus a lot more amenities! Catarina was our biggest help, and support.
Knowledgable sales staff. They worked through an issue with an erroneous website pricing .
Quick service and a friendly, knowledgeable staff.
My experience with Don Franklin is always a pleasure to bring in my 2019 Buick Encore to get my oil change & tire rotation
Love the staff and the workers. Very kind to all customers.
Always Great Service
All my experiences at Don Franklin (from leasing, buying and service), have been exceptional.
Friendly and very competent staff. Keep to their appointments and reliable service.
Kaci Valdez was patient and wonderful. She answered all of my questions and explained everything in "layman's terms".
Quick service this trip
I love my GMC pickup truck, my little baby (SASSY) loved her truck, and I would never sell it. It meant a lot to her, so it means a lot to me. Lesa Taylor at parts/service manager, always looks out for me and my GMC and she is a great representative. Sometimes she does not even have time to eat, making sure everyone is being taken care of. Kaci Valdez went above and beyond making sure I got my wipers right before a storm hit, so I could see and get safely home. James Sweet overheard me talking to Lesa and came right over to set me up to have my truck run though the service dept. to make sure my GMC is in perfect working order. Little things like that mean a lot to a customer, it reminds me of days gone by when dealerships went that extra mile for a customer because they saw them as a person and wanted to help keep them safe and have a customer and friend for life.
Very nice contact when I take my car in for service. Kaci is the best! She tries to get my car problems solved.
Staff is friendly and efficient. One of the best service oriented experiences I have that is consistently good.
I had an oil leak. It has been about a week and so far, no leak. Great job
Friendliness of staff
Buicks are stylish and very comfortable
Great selection