Customer Testimonials
John Berry is easy to work with. I wasn't real happy with my choice of vehicle last October and called on John to trade in my "new" truck for one that I'd be more happy with. AT4X is a nice ride! I don't think I'll be trading that one in any time soon.
Excellent, prompt service. A pleasure to do business with.
We had a very good buying experience. Our salesman Ben Rollins was the best, we could not have had a better salesman. He was kind, courteous and truthful, he answered all our questionsand then some. When I purchase another vehicle I will definitely be looking for
Ben again. Really our whole buying experience was great. Don Franklin and Ben get a thumbs up. Thank you very much
Timmyle Bell
Amanda Stivers
Friendly
The last 3 vehicles I’ve purchased for my family has been at Don Franklin…they always have treated me like family
Sales staff was very helpful and nice. Excellent! I really like that inventory is on the lot so you can actually sit in and look at the vehicle you are interested in buying.
Everything went well.
Good service, friendly and efficient! They know my GMC and help me with what is necessary.
First time I’ve bought from Don Franklin and they treated me like family. Best car buying experience I’ve had.
They got me in and out and took care of everything I needed
I actually love the service ladies in the department. They are always pleasant and help me fix any problem I have when scheduling or something is running behind.
Fantastic customer service. Everyone was friendly, helpful, and respectful of my time. I’ve been a loyal Rod Hatfield customer for years but after several poor customer service experiences and most recently having a truck sold out from under my husband, I decided to give you a try. Will definitely be switching all of our business to you including the truck my husband is looking to purchase.
The sales lady that I dealt with when I purchased my Buick and then my Hyundai was phenominal. She was extremely knowledgeable about the car and very patient as I asked many questions. She explained all the functions of the vehicle and did so thoroughly and very politely. That is why I would buy from this dealership again because of this person.
How close the dealership is to my home.
How friendly the staff is.
oil change and service was faster than expected! Looked like the service department was very well organized.
Sales staff are very helpful and professional
Wonderful place to do business! They will bend over backwards to help with any issues or concerns you may have!
Dawn was very nice & thorough with check in & kept me up to date on the progress of the truck….The dealership didn’t ignore my concerns so I’m very pleased with their response….Thanks
Pretty much everything
nice people to deal with
Ben did a nice job managing the sales process. The finance department was very quick.
Customer service and your tech Fernando.
Very courteous, friendly staff. Quicken and quick out oil change.
I'm a 15 year customer. I've always been pleased with purchasing experience and service department
Great fast quality service!
They were very helpful and kind and didn't make me feel bad that it was my mistake that caused the problem.
Catarina was great to work with! The entire process was easy and fun!
The salesman I bought it from.
The salesman Sam was the best. I just loved his attitude and knowledge of the vehicle.
Catarina went above and beyond with my whole process.