Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I appreciate the diligence of the service department

Report a concern   April 21, 2023 — Rated 10 out of 10 by Gary Hopkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Treated with courtesy, minimal wait, quality work.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Shirley Dillon Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything!

Report a concern   April 19, 2023 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was able to get in for an oil change same week as my call. Techs were very nice and I was in/out quickly.
Report a concern   April 19, 2023 — Rated 10 out of 10 by V.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman when above and beyond to make sure to get the vehicle that I wanted and provided us with what we asked for
Report a concern   April 16, 2023 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything thing is A1
Report a concern   April 14, 2023 — Rated 9 out of 10 by Anthony Raimondo Don Franklin Lexington GM Service Department
What do you like about our products and services?

Set the appointment. Vehicle taken in immediately. Done in less than an hour.
Report a concern   April 14, 2023 — Rated 10 out of 10 by M.B.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

James in the service department is top notch.

Report a concern   April 13, 2023 — Rated 10 out of 10 by Judge Cowart Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service work and friendly staff

Report a concern   April 12, 2023 — Rated 10 out of 10 by Thomas Eblen Don Franklin Lexington GM Service Department
What do you like about our products and services?

I've always had very good experiences with Don Franklin Auto and will continue to go to them when I need a vehicle.

Report a concern   April 10, 2023 — Rated 10 out of 10 by Chris Snyder Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don was great to work with. Would highly recommend.
Report a concern   April 10, 2023 — Rated 10 out of 10 by Leslie Banados Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people!
Report a concern   April 8, 2023 — Rated 10 out of 10 by P.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly courteous personnel. The automobiles are excellent quality and the staff can teach all
The technology if the cars.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Billy Jones Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like my acaida and the guys are all good and will go all out to. Help yoiu
Report a concern   April 8, 2023 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very good team and each person was helpful

Report a concern   April 7, 2023 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly fast service.

Report a concern   April 7, 2023 — Rated 9 out of 10 by J.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very relaxed low pressure sales environment. Sales rep and manager were very polite, courteous and responded positively to all of my requests. Price was very competitive and delivery experience was simple and easy. Overall a very nice buying experience.
Report a concern   April 7, 2023 — Rated 10 out of 10 by Charlotte Custard Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent salesman and service in Darryl Bond.
Darryl got things done in a timely manner.
Report a concern   April 7, 2023 — Rated 9 out of 10 by L.K. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent customer care.👌
Report a concern   April 6, 2023 — Rated 10 out of 10 by Judge Cowart, Jr Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Staff members was professional and knowledgeable and helpful and showed excellent customer service

Report a concern   April 6, 2023 — Rated 10 out of 10 by Kathryn Everhart Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ethan was AMAZING!! I would buy a car from him any time! he was super responsive, and did everything asked which included coming in on his day off to fix something on the car I requested. I cannot speak more highly of Ethan!! He needs a big fat raise!! Please tell Ethan and his boss Steven that Ethan gets a 15 out of 10 on the happy buyer scale!!
Report a concern   April 6, 2023 — Rated 10 out of 10 by M.M.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone is professional and friendly!
Report a concern   April 5, 2023 — Rated 10 out of 10 by T.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Best there is, best there ever was. Period. Would reccommend any other dealer in Kentucky or surrounding states.

Report a concern   April 5, 2023 — Rated 10 out of 10 by Bryon McCreary Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was fantastic! Very knowledgeable and made the whole process fast and easy.

Report a concern   April 5, 2023 — Rated 10 out of 10 by Daniel Thompson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great people to work with

Report a concern   April 5, 2023 — Rated 10 out of 10 by Dave Bice Don Franklin Lexington GM Service Department
What do you like about our products and services?

James was great to work with and really helpful. He even followed up with a phone call this week.
Report a concern   April 5, 2023 — Rated 10 out of 10 by Brandy Elliott Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My sales person was amazing ! Jamal was so easy to deal with and very accommodating

Report a concern   April 5, 2023 — Rated 10 out of 10 by Jason Carpenter Don Franklin Lexington GM Service Department
What do you like about our products and services?

The purchase was a pleasure, but they also back things up with outstanding service. The combination of both of these is rare these days!
Report a concern   April 4, 2023 — Rated 10 out of 10 by G.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Yes
Report a concern   April 3, 2023 — Rated 10 out of 10 by Marcia Wharton Chipley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We have always been happy with our purchases and with the service we receive. We wouldn't shop anywhere else. We feel like family since we've been buying our vehicles there for years.

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