Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 11, 2023 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was having a problem with my vehicle the morning of my appointment it wouldn't start I called and talked to them and they told me that I could come on in once I got it started turns out I needed a new battery. I like Don Franklin and would recommend to everybody.

Report a concern   August 10, 2023 — Rated 10 out of 10 by R.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Honest and attentive sales person with a helpful attitude.
High quality vehicles.

Report a concern   August 9, 2023 — Rated 10 out of 10 by J.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always friendly and clean atmosphere. Always good at notifying me of upcoming appointments.

Report a concern   August 9, 2023 — Rated 10 out of 10 by R.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional

Report a concern   August 9, 2023 — Rated 10 out of 10 by Jason Carpenter Don Franklin Lexington GM Service Department
What do you like about our products and services?

Nice to have fast and friendly service at each of my 5,000 mile service visits thus far on my new Silverado! And this in turn correlates with the peace of mind I have with Don Franklin's Lifetime Powertain Warranty.

Report a concern   August 9, 2023 — Rated 10 out of 10 by G.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and helpful and takes time to ensure you understand the paper work you are processing.

Report a concern   August 8, 2023 — Rated 10 out of 10 by P.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Courtesy and expertise.

Report a concern   August 8, 2023 — Rated 10 out of 10 by MacKenzie Dicken Don Franklin Lexington GM Sales Department
What do you like about our products and services?

the process was seamless, vehicle was clean and in good condition. my sales associate, catarina, was outstanding and worked with me every step of the way. i had nothing less than an absolutely amazing experience!

Report a concern   August 6, 2023 — Rated 10 out of 10 by Allen Baas Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fair price. Quick service. Don’t try to upswell every transaction

Report a concern   August 5, 2023 — Rated 10 out of 10 by Donald Schaefer Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service and trusthworthy.

Report a concern   August 5, 2023 — Rated 10 out of 10 by L.T. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

These folks are super nice. Willing to help you out.

Report a concern   August 4, 2023 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

great service.

Report a concern   August 1, 2023 — Rated 10 out of 10 by S.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The whole experience was a pleasure. From your outstanding, friendly, helpful salesman to the inviting atmosphere at your showroom and lot.

Report a concern   August 1, 2023 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great salesman very helpful. Like the extra warranty unlimited mileage from you guys but Iwas told I had to have the oil changed at a D Franklin shop couldn’t go to a GM dealer if caught out of state. I go to a Florida 6 months a yr. And travel out west. Kinda silly rule to me not practical for travel. First name removed’t mind doing that when here at all. The other is not thought thru. Otherwise everything was great

Report a concern   July 28, 2023 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

great team

Report a concern   July 6, 2023 — Rated 10 out of 10 by T.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I liked how the saleman did his job and didn't push for stuff we didnt need

Report a concern   July 6, 2023 — Rated 10 out of 10 by C.K. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Fast process and friendly staff

Report a concern   July 5, 2023 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fair pricing and great service.

Report a concern   July 2, 2023 — Rated 10 out of 10 by M.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service

Report a concern   June 30, 2023 — Rated 10 out of 10 by C.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They do a great job and excellent customer service!

Report a concern   June 30, 2023 — Rated 10 out of 10 by Savannah Lane Homes, LLC Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly staff that always follows up on customers

Report a concern   June 29, 2023 — Rated 10 out of 10 by T.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

People who genuinely seem to care.

Report a concern   June 29, 2023 — Rated 10 out of 10 by Judge Cowart Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Excellent service and great customer service and professional support and staff and service department assistance.

Report a concern   June 29, 2023 — Rated 10 out of 10 by R.T. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great

Report a concern   June 27, 2023 — Rated 10 out of 10 by S.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and easy! Works on anything you ask.

Report a concern   June 27, 2023 — Rated 10 out of 10 by Holli Leach Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Enjoyed the selection of vehicles. One of the reasons we chose to go to Don Franklin Auto was the vast selection.
The salesman Ben Rollins was extremely courteous and helpful. He went above and beyond to accommodate us. He was very knowledgeable about the vehicles we were looking at and throughout the whole sale process.

Report a concern   June 26, 2023 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Well built, solid, smooth products! Service with Don Franklin was exceptional…they listened to my questions and concerns and were not pushy! They took their time to make sure the experience was thorough and my needs were met!

Report a concern   June 22, 2023 — Rated 9 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The lifetime power train warranty was a great perk when we purchased our GMC. Everyone at the dealership there has been pleasant and easy to deal with.

Report a concern   June 22, 2023 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone is so polite. Service gets the work done in a timely manner. I have two GMC’s that I love we have not had hardly any problems out of them and if we do Don Franklin service gets raided and get the problem fixed.

Report a concern   June 21, 2023 — Rated 10 out of 10 by James Moorman Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is awesome


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