Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 15, 2023 — Rated 10 out of 10 by Arron Matthews Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Wonderful place to do business! They will bend over backwards to help with any issues or concerns you may have!

Report a concern   May 13, 2023 — Rated 10 out of 10 by Michael Bordes Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn was very nice & thorough with check in & kept me up to date on the progress of the truck….The dealership didn’t ignore my concerns so I’m very pleased with their response….Thanks
Report a concern   May 13, 2023 — Rated 10 out of 10 by B.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Pretty much everything

Report a concern   May 13, 2023 — Rated 10 out of 10 by Jeffrey Bradley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

nice people to deal with
Report a concern   May 12, 2023 — Rated 9 out of 10 by J.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ben did a nice job managing the sales process. The finance department was very quick.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Elmer Damron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service and your tech Fernando.
Report a concern   May 11, 2023 — Rated 10 out of 10 by J.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very courteous, friendly staff. Quicken and quick out oil change.
Report a concern   May 10, 2023 — Rated 10 out of 10 by John Benett Don Franklin Lexington GM Service Department
What do you like about our products and services?

I'm a 15 year customer. I've always been pleased with purchasing experience and service department

Report a concern   May 9, 2023 — Rated 10 out of 10 by Dawn Clay Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great fast quality service!
Report a concern   May 9, 2023 — Rated 10 out of 10 by S.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They were very helpful and kind and didn't make me feel bad that it was my mistake that caused the problem.
Report a concern   May 9, 2023 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was great to work with! The entire process was easy and fun!
Report a concern   May 9, 2023 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesman I bought it from.

Report a concern   May 9, 2023 — Rated 10 out of 10 by Barbara Gollihue Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The salesman Sam was the best. I just loved his attitude and knowledge of the vehicle.

Report a concern   May 3, 2023 — Rated 10 out of 10 by A.K. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service and good prices.
Report a concern   May 2, 2023 — Rated 9 out of 10 by X.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick update!
Report a concern   May 2, 2023 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Service department addressed my problem and got it completed before the estimated wait for servicing.

Report a concern   May 2, 2023 — Rated 10 out of 10 by Charles Patrick Don Franklin Lexington GM Service Department
What do you like about our products and services?

When I called about getting in quickly for an oil change and tire rotation, they got me in quickly. They also found a nail in my tire and repaired it at no charge. I am extremely pleased with the service I got and I was there less than an hour.
Report a concern   May 1, 2023 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco is very patient and informative.
He found my dream vehicle! I highly recommend!!
Report a concern   May 1, 2023 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco is an amazing salesman to work with. 2nd vehicle I’ve purchased with him. Highly recommend!!!
Report a concern   May 1, 2023 — Rated 10 out of 10 by Isaac Ochoa Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Amazing customer service
Report a concern   May 1, 2023 — Rated 10 out of 10 by H.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service staff at Buick are always friendly and fast
Report a concern   May 1, 2023 — Rated 10 out of 10 by David Stahl Don Franklin Lexington GM Service Department
What do you like about our products and services?

Sales Manager and Catarina Kirby are awesome! No high pressure sales tactics…extremely helpful and great to work with. Would highly recommend!

Report a concern   May 1, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service.
Report a concern   April 28, 2023 — Rated 10 out of 10 by T.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Kat was wonderful!
What a pro.
Report a concern   April 28, 2023 — Rated 10 out of 10 by K.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and efficient

Report a concern   April 27, 2023 — Rated 10 out of 10 by Julie Butters Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Never owned a Buick. Love the way it drives.
Report a concern   April 26, 2023 — Rated 9 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Clarity and communication from the service technicians. Willing to work with the customer with a positive attitude.

Report a concern   April 25, 2023 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Loved my experience

Report a concern   April 25, 2023 — Rated 10 out of 10 by Dawn Hunt Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone was very helpful and they were not pushy about selling me a car!
Report a concern   April 22, 2023 — Rated 10 out of 10 by Brenda Morris Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always gets me in when they say they will; and they are usually done before the time they told me. Always very kind and courteous


Privacy Policy