Customer Testimonials
Respectful, very friendly , nice clean comfortable waiting room.
Very friendly, answered additional concerns I had and my appt was on time and didn’t have to wait
I have always gotten outstanding customer service at the GMC service center. Communicate with me on any concerns in regards to my vehicle. I took my GMC Acadia in to find out where water was coming from that kept getting in my car when it rained. The technician Billy went above and beyond and solved the problem. Him and Dawn communicated with each other and kept me informed at all times. Dawn was always professional, knowledgeable and gave exceptional customer service. I hope to trade my Acadia in for a newer model and will continue taking my GMC to the Richmond road location.
Marc Franco is very friendly and knowledgeable. I appreciate his low-key approach.
Andre on the GMC side was amazing! Made my car buying experience so easy by answering all my questions and I had many!
Sales team doesn’t beat around the bush that make reasonable desls and are friendly and helpful.
Great customer service- Kaci, Dawn, and David are great. I recently had a transmission replaced and Kaci communicated with me during the opening of the insurance claim, during the wait for the transmission, during the work, and then when it was time to pick up my vehicle. Dawn and David have helped me a dozen times while in for regular service. Highly recommend
I bought multiple vehicles since 2009 and I've always been happy with the friendliness and professionalism of everyone at the dealership. Service department has always been wonderful as well
Ben and Katz did a great job with customer service. Love the new Enclave.
Always top notch service and very accommodating.
Sales person was soooo knowledgeable about the vehicle. Professional but very personable too.
We are a Buick family
GMC trucks
Everyone was very nice, patient and easy to work with.
Technician was very clear with explanation regarding the battery.
Love my 2021 GMC Acadia. Service department has been great about working us in for oil changes etc….
James is excellent. He is caring and competent. A very hard combination to find in today’s world. I would bring my car to him anytime to be my service advisor!
Friendly and helpful staff!
They are very friendly and knowledgeable. They get you in an out as quickly as possible
Friendliness and cleanliness of your service department and waiting area. I’m a loyal customer of Don Franklin
Great service every time!
Easy to schedule, get in and get out. Technicians seemed to be mindful to keep the interior of the car clean.
Everything went smoothly no hassle in and out. But I do have a squeaky brake in the back, if someone could possibly call or text me .
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I have always liked GMC vehicles. Ms. Kirby is absolutely outstanding to work with. The GMC truck that I purchased on Monday represents the 3rd Don Franklin vehicle that I have purchased through her. Also, I recommended her to a recent friend, which resulted in a sale.
We appreciate the Nissan Armada, and service prevented for the upcoming visits.
Service appointments are always smooth and efficient.
Ben made the process very easy and quick.
Quick service and kind staff!
Our salesman Marc Franco was incredibly knowledgeable and extremely accommodating as well as committed to making sure we got the very best service. He came in the next day even though he was scheduled off, to make sure we got trained on all our vehicle could do and how to utilize it.
Ten stars for Marc and for his sales manager!