Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   October 10, 2024 — Rated 10 out of 10 by Carl Westerfield Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly. On time.

Report a concern   October 10, 2024 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your employees are professional and very helpful, they get me in and out quickly and do a good job

Report a concern   October 10, 2024 — Rated 10 out of 10 by K.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast
Efficient
Professional

Report a concern   October 10, 2024 — Rated 10 out of 10 by H.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Efficient and friendly

Report a concern   October 9, 2024 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Knowledgeable sales people that really want to match you to the vehicle you want.

Report a concern   October 8, 2024 — Rated 10 out of 10 by D.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They are the best
Report a concern   October 8, 2024 — Rated 10 out of 10 by T.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service!

Report a concern   October 5, 2024 — Rated 10 out of 10 by Faith Evans Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Kanon was outstanding. I am glad my friend Pauletta recommended him. She bought a Genesis and loved it. I was very pleased with his service and his listening skills. I got a brand new car and drove away happy, although I dropped serious money! I love my car and already have a name for it.

Report a concern   October 5, 2024 — Rated 9 out of 10 by J.M.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service

Report a concern   October 3, 2024 — Rated 10 out of 10 by Stefan Morgan Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and efficient service.

Report a concern   October 3, 2024 — Rated 10 out of 10 by D.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff is overly friendly and helpful.
Report a concern   October 3, 2024 — Rated 10 out of 10 by Edward Muscarella Don Franklin Lexington GM Service Department
What do you like about our products and services?

I’ve had dependable and reliable service from Don Franklin since purchasing my 2017 Silverado. I’ve received a few nice perks for being a loyal / repeat customer to their service department. They’ve been honest regarding my service needs and continue to provide the quality of care my Silverado requires to maintain awesome performance.

Report a concern   October 3, 2024 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt courteous service and personnel
Report a concern   October 3, 2024 — Rated 10 out of 10 by Jared Eldridge Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Connor went way above the call of duty to help us. We had bought a car from him from the last dealer he worked. I kept him’s number so I can deal with him again and he was wonderful. I couldn’t ask better of a sales person.
Report a concern   October 3, 2024 — Rated 10 out of 10 by D.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department always meets my family needs . Service is always done in a timely manner and friendly staff.

Report a concern   October 3, 2024 — Rated 10 out of 10 by N.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone is always so helpful and polite…. Love my new Envista

Report a concern   October 3, 2024 — Rated 10 out of 10 by Ethan Vaughn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Took great care of me ! Listened to my concerns and got them taken care of!
Report a concern   October 3, 2024 — Rated 10 out of 10 by Doug Hampton Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything is organized
Report a concern   October 3, 2024 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Attentive service advisors. Honest and very timely when waiting.

Report a concern   October 1, 2024 — Rated 10 out of 10 by Ray Van Metre Don Franklin Lexington GM Service Department
What do you like about our products and services?

The convenience of scheduling. Service availability on Saturdays

Report a concern   October 1, 2024 — Rated 10 out of 10 by Rechelle White Don Franklin Lexington GM Service Department
What do you like about our products and services?

The honesty that you all have with your customer that keeps me coming back
Report a concern   October 1, 2024 — Rated 9 out of 10 by W.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service techs were great help

Report a concern   October 1, 2024 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Honesty

Report a concern   September 30, 2024 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good service

Report a concern   September 30, 2024 — Rated 10 out of 10 by Harrison Combs Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Steve Johnson is why I come back. He is hands down the best guy on your staff. His sales rep cat sure knows how to do her job too! I have sent my whole family - to Steve. Will be back in 6 months as always!!!!
Report a concern   September 30, 2024 — Rated 10 out of 10 by S.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, fast
and professional
Report a concern   September 25, 2024 — Rated 10 out of 10 by Christina Anderson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Customer attention and appreciation. Thank you to Catarina
Also to the finance department for working so hard to get my loan. Everyone was awesome
Christina Anderson
Report a concern   September 9, 2024 — Rated 10 out of 10 by G.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

People and services

Report a concern   September 6, 2024 — Rated 10 out of 10 by C.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My salesman and other was good on listening to what u could handle, Thank U all.
Report a concern   September 5, 2024 — Rated 10 out of 10 by Stanley Garbiel Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The service was great . Our salesman Ben was excellent and his sales manager was great. The finance department Michael was also very good. They all made us feel very welcome and appreciated our business. The vehicle is very nice and has so many different options and comfort features and has a very smooth ride. I’m sure we are going to really enjoy it.

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