Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 22, 2026 — Rated 10 out of 10 by E.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I enjoyed the vehicle I bought.

Report a concern   May 22, 2026 — Rated 9 out of 10 by K.C. Don Franklin Ford - Service
What do you like about our products and services?

You don’t have to schedule an appointment!

Report a concern   May 22, 2026 — Rated 9 out of 10 by M.C. Don Franklin Ford - Service
What do you like about our products and services?

Worth the money

Report a concern   May 21, 2026 — Rated 10 out of 10 by Raymond White Don Franklin Ford - Service
What do you like about our products and services?

Service was good/

Report a concern   May 21, 2026 — Rated 10 out of 10 by Gary Winningham Don Franklin Ford - Service
What do you like about our products and services?

The dealership staff was very knowledgeable. I think Ford is a good product and I will return for future services. Thank you, Gary Winningham.

Report a concern   May 21, 2026 — Rated 10 out of 10 by L.B. Don Franklin Ford - Service
What do you like about our products and services?

Don Franklin has a friendly, courteous staff. They take of problems quickly and efficiently.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Carol Bragg Don Franklin Ford - Service
What do you like about our products and services?

Just to be able to drop off your vehicle and it will be taken care of.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Tony Ford Don Franklin Ford - Service
What do you like about our products and services?

Awesome

Report a concern   May 20, 2026 — Rated 10 out of 10 by Larry Holton Don Franklin Ford - Service
What do you like about our products and services?

I’ve had a great experience every time I’ve been there. Everyone has been super nice and know what’s up. There’s never been an issue getting in for service even when I gave no notice. Thanks guy!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Elizabeth Pelston Don Franklin Ford - Service
What do you like about our products and services?

Went out of your way to help get what we wanted, very kind and friendly place. I will be recommend you guys to anyone!! GIVE YOU A BIG WHOPPING 10!!!!!!

Report a concern   May 20, 2026 — Rated 10 out of 10 by V.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The salespeople are good to answer questions and makes you feel welcome there anytime

Report a concern   May 20, 2026 — Rated 10 out of 10 by S.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Your customer service is excellent. Adam is not only a great salesman but also good troubleshooting any issue I’ve had. I appreciate his phenomenal attention to detail and customer service.

Report a concern   May 20, 2026 — Rated 9 out of 10 by Gordon Neal Iii Don Franklin Ford - Service
What do you like about our products and services?

Larry’s honesty

Report a concern   May 20, 2026 — Rated 10 out of 10 by Nathan Thomas Don Franklin Ford - Service
What do you like about our products and services?

Everyone I have dealt with there seems to genuinely care about getting the best result. It’s not about their time or making money, It’s about making sure the customer is taken care of completely.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Kent Noe Don Franklin Ford - Service
What do you like about our products and services?

Great and friendly service
Fair prices
Knowledgeable techs

Report a concern   May 20, 2026 — Rated 10 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

Quick and friendly service

Report a concern   May 20, 2026 — Rated 10 out of 10 by Dale Robins Don Franklin Ford - Service
What do you like about our products and services?

Super cooperative.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Sharon Bledsoe Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

Errrthang

Report a concern   May 18, 2026 — Rated 10 out of 10 by K.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Sales team

Report a concern   May 18, 2026 — Rated 10 out of 10 by B.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

great service

Report a concern   May 18, 2026 — Rated 10 out of 10 by J.P.R. Don Franklin Ford - Service
What do you like about our products and services?

This location has a great staff! Every time I come in or call everyone is really friendly and helpful.

Report a concern   May 17, 2026 — Rated 10 out of 10 by G.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone is so professional and friendly

Report a concern   May 16, 2026 — Rated 10 out of 10 by R.W. Don Franklin Ford - Service
What do you like about our products and services?

Was glad to see Chad there. Great service.

Report a concern   May 16, 2026 — Rated 10 out of 10 by L.B. Don Franklin Ford - Service
What do you like about our products and services?

They are friendly and glad to help solve your problems.

Report a concern   May 16, 2026 — Rated 10 out of 10 by C.E. Don Franklin Ford - Service
What do you like about our products and services?

Super fast service and really nice to work with

Report a concern   May 16, 2026 — Rated 10 out of 10 by B.M. Don Franklin Ford - Service
What do you like about our products and services?

Great service and wonderful employees!

Report a concern   May 16, 2026 — Rated 10 out of 10 by Mattie Bartley Don Franklin Ford - Service
What do you like about our products and services?

Curtis and the team were outstanding to work with! From start to finish they handled all interactions with top tier customer service. Curtis helped me and answered all questions through out the entire process. The repair was completed in a timely manner. The process with quick and efficient. I appreciate the team at Don Franklin!

Report a concern   May 16, 2026 — Rated 10 out of 10 by Wendy Carroll Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff, and informative about what had been done and was done in a timely manner.

Report a concern   May 16, 2026 — Rated 10 out of 10 by N.L. Don Franklin Ford - Service
What do you like about our products and services?

Very efficient


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