- Phone: 270-384-3016
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Customer Testimonials
The competency of the staff and the way they keep you informed while working on the vehicle.
Professional without being pushy. Gave a very fair price on the two vehicles I’ve purchased this year. Showrooms and overall sites were clean. They have followed up after the sale to make sure I was happy.
Prompt
Friendly people.
Great service.
Knowledgeable staff.
Willingly to work one on one to help customers.
Fast and friendly
No complaints. Friendly and helpful.
The service is great
The best people to deal with
I liked how friendly the guys were at Don Franklin. It cost around $60 for an oil change. I was getting the works but they was nice enough to call and tell me it wouldn’t do any good because my tires was bad. I recommend their service.
Friendly full service dealership.
Love the friendly staff and all the help they give you
Great service
Great dealership with friendly and professional staff. They made the whole process easy and kept me informed the entire time. Highly recommend for anyone needing sales or service!
Columbia Ky. Service people have been very nice, They have gotten the recalls done , may take awhile, but I got a nice rental and they were very courteous. They care
Always very friendly and knowledgeable
Very nice workers and fast service Ty
Fair price great job
Very thorough
Very friendly and helpful. Also no pressure.
Friendly and professional
I just like Ford and Ford people I've always had great service great product very pleased from Don Franklin's Ford
We loved that it was such a friendly environment and everyone we encountered seemed genuinely happy we were there. Our salesman Ross was honest and never made us feel pressured to buy. Great experience!
Friendly and not pushy .
Very friendly staff to work with!!
Top notch!!!! Excellent Customer Service!!!! Curt, Chad and Ed are the best!! Thay are very knowledgeable and always take the time to answer any questions you may have. The new Don Franklin site in Columbia is really nice. Highly recommend.
The people are very nice. I don’t like the way you pull into the service area. It’s not very easy to see what you need to do. After you learn to pull into the bay it’s ok.
Ross is a great salesman and lance wade is a pleasure to deal with
Service is great, people are very friendly.
They get it fixed
Love the new dealership in Columbia! Very professional! I took my car in to be serviced and was in and out in 30 minutes. They have a wonderful waiting area and provided a lot of information pertaining to my vehicles current status.