Customer Testimonials

The service department is very courteous and are helpful in letting you know what is needed to keep your vehicle compliant with the warranty and I would recommend Franklin Ford in Columbia to anyone

I like you guys back in the shop. They do an excellent job and your service people are on the ball. Also, if it won for Ross, I wouldn’t have bought that truck. Thank you very much.

Don Franklin service was fast and friendly with answering questions about the service process.

The services personnel were very friendly and helpful. Great experience.

Convenience

Not much at this time
Since Inhave. Web trying to purchase a Teala and ca not get a response ae

Honesty, dependability, integrity and attention to detail keep me coming back year after year. The service is second to none.

The professionalism of the employees providing them

Ease of appointment

Adam was very knowledgeable and I will recommend him going forward to anyone interested in purchasing a vehicle from Don Franklin

No appointment, same day service

I think that Curtis Pavlik need to be recognized for being an outstanding employee as well a a great human being we are friends and knew his dad well but he also know that I’ve had recently lost my dad to cancer and on the following day that I was in for an oll charge my wife was having surgery in Louisville Kentucky and the results will let us know if she has cancer well on the day of my oils change and tire rotation we had to replace a.part in my whelk which we hasn’t foreseen but I was ok with it and knew it was gonna be awhile I asked Curtis how much he figured the cost would be and I said it needs to be done so do it After a bit of a wait Curtis came and got me and I was gonna pay for the repair and he said I paid for it you have been though enough this year and said he would pray for us I was shocked to say the least and thanked him and offered to pay the bill he would not have it and said he was glad to be able to help out when he could .. now that’s what I call a class act and i will never take any of my feature vehicles anywhere but to Don Franklin motors this is definitely going the extra mile when he didn’t have to thanks once again Curtis and the Don Franklin family for making what was already a tough day just a bit better and it was also dads birthday to boot would have been 79

The service is always great. The employees are friendly and helpful.

Quick and friendly

When I arrived your technician greeted me with a smile and asked how he could help me I showed him the letter I received from Ford over a recall on my F-150 He looked it up on his computer and informed me it showed that there was a second recall He then set me up with a appointment for later on that week I showed up for my appointment and they went right to work on my truck, in less than an hour the work was completed and I was on my way I was very impressed with how professional and helpful your staff made it Thank You

Friendly staff that are neighbors we know and trust. Very good service and do exactly what they tell you they will do.

Service was quick

The customer service guys are top notch The new location in Columbia Ky I has a good sales staff along with a great service department.

Nathaniel is very professional and polite.
Will definitely be a repeat customer!

Friendly service.

Ross is the absolute best to work with, even when things done work out, he still tries his best to help you! 10/10 recommend him!

Great vehicles at great prices. Friendly staff.

They do everything you request that you want done.

Sales associate was friendly and knowledgeable. Working to get the car I want.

Professional and Courteous

Great products and the dealership stands behind them if anything goes wrong

Friendly service

I have always been a Ford girl I’m from Detroit

Great salesman in Ross! Very helpful.

Timely manner of getting vehicle in and out from being serviced