Customer Testimonials

Built ford tough! The whole place is great from sales all the way to service won’t buy another car from any other place

The transparency was great

Very friendly staff and Dominic was great to work with! I have already recommended him!

Seth Steele was very helpful in finding the right tires for my truck and fitting me in. Service techs did a great job and were quick changing my tires.

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The service I received was top notch. The members were very professional and knowledgeable.

Adam is terrific person and is very responsive to what customers need and want.

Brake serviced my F350 Ford Disel. Located, identified the malfunction and repaired it quickly. Repair cost was reasonable. Allowed me to leave the truck on their lot until I returned from an out of state trip.

Very helpful, nice to deal with not overbearing. Patient.

Service was wonderful and overall we had a great experience.

The salesman was courteous, professional, knowledgeable and made the effort of purchasing; seamless

Straight forward, friendly service without pressure.

Professional service and staff.

Easy to work with,
Always so helpful!

Friendly, efficient

Friend

I’m a Ford guy all the way

Oem. Convenient. Helpful. Treated like a person. Staff is helpful.

Product was what I wanted, but the deal clincher was Jackie. She didn’t try to upsell me or shift my attention somewhere else. She did exactly what I asked for! No BS just got it done and quick. That’s why I bought from you!!!

Great service, very happy with the service provided.

The Brand speaks for itself! Ross’s customer service sold me! After 45 years of customer service and sales in Corporate America my expectations are very high! If I don’t “feel this” in the first few minutes I am typically out the door! Conversely his no pressure approach and truly listening to my wants and needs delivered within an hour! Unbelievable! We both saved time, energy and money! Great model to roll out everywhere!

Thank you again for the great experience!

Oh yeah! I love my truck!

Fast friendly service!

I can not answer at this time since I have not purchased or used your services yet
I may purchase product if you have the best price

Great service. Rear end lubricant seems really expensive compared to auto parts stores

No appointment nessacary for oil change , everyone friendly and helpful as always

They stand behind what they sell. Never make you feel pressured. Always friendly staff willing to answer any questions.

We have bought several vehicles from Ross at the Columbia location. He is always attentive to questions and concerns we have. He pays attention to what is important to our needs, and he works well with his team to make the transactions go smoothly and quickly.

The people are friendly. Best dealership I have been to in many days.

Adam is always a lot of help, friendly. Professional and personable. He always reaches out on special occasions for example my birthday. He always returns calls and answers all questions. He goes above and beyond.

I always have Franklin Ford to do my service. They use original ford parts to keep my Ford Edge running the best. Recommend them highly.