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Customer Testimonials
I have always loved a Ford. I live in Albany Kentucky and had my ford escape worked on by a local mechanic. He charged me for things I didn’t need and I may have even paid for stuff I didn’t receive. I had my ford escape towed from Albany to Columbia
Don Franklin and within an hour of them getting my car I had gotten a phone call telling me what the problem was. My local mechanic had my car for nearly 3 months!! I can’t recommend them enough! Thanks guys you are VERY appreciated by me!!
Had a routine maintenance for oil change and filter. Service was timely and efficient.
The prompt service and everyone is so friendly. They always have a smile and are eager to help you no matter what the issue is. I recommend the service and parts especially as they are the ones I have dealt with.
Service
Ford is the only vehicle I will own
They are very nice and friendly and always try to help you,always there for you and us,very helpful
Love my Yukon😊😊
Very friendly, easy to schedule an appointment and work is always done well
Everything
They do everything right and if anything isn’t right they make it right. Very nice people and prompt service.
Great service!
We are treated like family!
The service department is great! They are friendly and knowledgeable, and I feel confident taking my vehicles here.
Very polite and quick to get the job done
Fast friendly
Quick, efficient service
Excellent customer service
We had an awesome no stress buying process with Don Franklin Ford in Columbia and would highly recommend.
The service was quick and I was very satisfied! The Lincoln I bought was very nice ,clean, and exactly what they said.
Consistency
You check everything and call if it’s something that needs to be replaced before doing it. Great service
Great experience with buying my explorer! All staff was wonderful especially Adam! Thank yall!
Columbia Ford sales and service are the nicest around. I work in Glasgow but drive to Columbia for sales and service because it’s unmatched
Good service
Our sales person is very personable a d extremely polite. Always happy. Not pushy, gives advice but does not push his ideas upon you.
Scheduling and service
They usually get you in pretty quick.
We love the salesman and their we will make it work attitude and the fantastic warranty that comes with the vehicles
Great quick service for my issue
Top notch sales and service