Customer Testimonials

Service after the sale makes me a returning customer.

Get in and get out Good

Salesman Adam Capps was very polite and very helpful in getting my truck ready as quickly as possible , was very helpful in working with me and my work schedule. Good man

I really appreciate the Franklin family’s drive to provide great vehicles and the effort they go through to get them.

Quick service

Adam Capps with Don Franklin Ford in Columbia Ky is the best!

Adam was great to work with very helpful

Adam Capps

Last service was much improved and smooth. I was well pleased with everything .

I have been pleased with the service I have been given each and every time I have come

Fast and friendly

Great service

Very friendly employees always offering any help or info needed. The service was excellent and sone in a timely manner. Have always had a more than pleasant experience with Don Franklin Motors!

We/I have always felt like we were part of the family!

Columbia shop is great i live in glasgow the glasgow shop no good

The customer service department is always friendly and helpful! The service team is also very friendly and take care of your vehicle quickly and efficiently!

Quick reliable service and friendly employees.

Friendly, knowledgeable personnel and a family-owned business.

very easy timely experience got the truck i wanted and on my way home in no time

quality used cars at reasonable and competitive pricing. Excellent service department with friendly sales representatives

I appreciate how they go the extra mile to see the customer happy.

Service team is very good and keeps you informed

The had what we wanted and was very helpful

Service appointment is on time making for a short wait time for my vehicle to be finished

Everything and everyone are great

I have always had good service from the Columbia Ford dealership. I am disappointed in Ford themselves knowing that components are only making it to the 60-70k miles and just out of warranty. Please offer General wash for service vehicles.

I have owned 32 new Fords so I like the product. Don Franklin is a family-owned business and has a friendly sales staff. The process is quick and easy. They do what they say they will do.

Quality of repair

Good quality, friendly service.

I couldn’t of asked for a better service!