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Customer Testimonials
Great staff that was very helpful
Great bike people - knowledgeable, friendly and prompt. I’ve been coming here for years and will continue to do so. Excellent product selection and service.
Excellent customer service. My questions are always answered. When I need help, I get it from a friendly person!
I've always gotten great service at Freewheel. I will always go there first for all my bike repair and maintenance needs.
very friendly and helpful staff, good products good bike, honest communication.
Everyone was friendly and helped us with anything we needed. They answered all of our questions thoroughly and let us know of any information we may need or want. I would definitely purchase from there again.
Quick turnaround on bike maintenance
Hi. I've had a few bikes in for service and just picked up a new Salsa fat bike - great service and selection. Really glad Freewheel moved into NE Eagan.
The Freewheel Fanatics club is fantastic!
Excellent service and very knowledgeable. Came in very annoyed at my service at Erik’s and was pleasantly surprised!
Super friendly and knowledgeable staff. Best mechanics in town
Great service and staff
Excellent service for my beloved but aging racing bike.
Great selection and delivery. They let me try my bike outside to make sure I’d like it before I bought it
Great customer service from Blake Last name removed
Good selection of bike items - helpful & friendly staff
Prompt greeting, personalized service, even recommended a lower cost service that met my needs
Freewheel offers friendly, instant service on small matters! The store is also well staffed, so I almost never have to wait for service!
The service technician was very responsive to my needs. He quickly solved my issue. That does not always happen on a bike repair.
Fast and curtious
The staff (especially the management) are good listeners and problem solvers that give multiple options if possible. I've had some unusual situations occur and felt confident that solutions provided by the shop were the best way to solve the problem(s) on the backside of the issue.
I feel like I get excellent Customer service and top notch treatment, every time I walk into the Eagan store…and this is regardless of whom I am dealing with. Unfortunately, I can’t say this about the other bike shop in Eagan? Keep up the excellent work, Freewheel…you are definitely my preferred shop in Eagan!
The staff is always helpful, patient and takes good care of my bike too!
I love the personal service they give me! Tyson needs to be pointed out here as a wonderful example. I walk in, he greets me and provides such personal care. Bravo!
Blake and Tyson were great to deal in both of my bike purchases. They are both very reputable and helped me be more informed in my purchase decision. In the past, the Eagan store troubleshooted an issue with my pedals that was very customer focused which is why I signed up for the Freewheel customer rewards program. I would love to see Freewheel take on more 'boutique' bike brands.
Friendly, knowledgeable, helpful staff. If they don’t have something, they will look it up for you.
Great sales person and beautiful space!
I enjoy the great customer service and the monthly 20%off coupon.
Honest service, with quality help
Sales people are always attentive and helpful on giving information about the products they carry and those on the market.