Customer Testimonials

Quick turn around on off season bike tune up.

Availability

You have great customer service. Every one of you. I was referred to you from a friend. I ought my fx6 from you and you did me right honoring the price when the bike changed to a little more of a gravel bike and since you did me right I have referred two of my friends who bought marlins or fx 5 from you. Thanks.

We are impressed by how friendly, knowledgeable, and helpful staff is at Freewheel. We are happy with the product line they carry as well. The delivery of our order was filled in record time and we are happy with the products received. Thank you Freewheel for your prompt response to our needs.

The mechanics are very knowledgeable

Great service!!

Questions answered

Prompt service. More importantly they accessed what was needed on the bike rather going off manufacterers recommendations (ie always replace cables after 750 miles).

The service was excellent and they had what I needed. Very clean and well-organized store.

Excellent repair staff!

Tyson and Adam are top notch mechanics who provide nothing short of sterling service. Their attention to detail, honesty and integrity is worthy of mention.

Great service. Very helpful with questions I had. Friendly

That service was incredible just like last time I came in!!

Friendly customer service and great work!

I brought my mtb bike in for some minor issues. I thought I had a problem with the rear shock / shock pump. I am sorry I forgot his name, one of the Jason's ??
Anyway, he took 10 minutes to explain more about shocks - damper, rebound, sag and even had me sit on the bike to make sure they were setup correctly.

I love riding more than reading about shocks so the advice (and service) I received was invaluable!

Clarity about what needed to be done and completing service quicker than expected

Very friendly. Please stop stressing you employees with these constant surveys.

Very helpful! Great service- Also help to visit the store in January vs May. Great service!

The staff at the Eagan store are always friendly and helpful. Our go to store when we need bicycle products or service.

Helpful, knowledgeable advice to someone who is not an expert bicycle person. (Some places are actually condescending.). Good job on the repair. Did what was needed but not more

Super friendly and knowledgeable employees!

Cool shop. Nice to meet you guys.

depth of knowledge, enjoyable banter, quality of products on hand.

The sales, and service staff are always amazing and do their best to explain everything so that even a complete novice has an understanding.

Every service I have had done, has been completed to a level above and beyond what I expected.

Excellent service! Knowledgeable staff! Great selection!

You guys are on the few “customer focused” shops left.

The service employees are the best at the Eagan shop. I would not consider going elsewhere.

Quality products. Luke was great in guiding us through styles and sizes. Upon arrival all team members were wonderful in walking through product, answering questions and offering options to enhance the riding experience.

I was informed about the fanatics program and saved money on the tires I purchased. They also confirmed the tire size works for my bike

A very friendly team and a fun place to shop!

Helpful