Customer Testimonials

all good

Your service folks worked really hard under some challenging conditions relative to the frame setup and also relative to some conflicting information from the manufacturer. I appreciate the effort.

Freewheel had been decent about providing follow-up service for my new bike purchase. I like the helpful and not pushy staff.

Friendly helpful staff at the Eagan shop.

Quality products. knowledgeable sales people. Fast tech service great

Great products and the customer service was exceptional. We referred friends to this store and they've already purchased a couple of Trek eBikes!

Service:
Very professional knowledgeable staff.
Explained everything they they found wrong with my e bike .
Yes will will be using your store in the future

Knowledgeable friendly staff

Excellent customer service and a wealth of knowledge by Tyson! So glad he was available when we made our purchase!

Exceptional staff at the Eagan store. Ty has been wonderful and is very knowledgeable, a fantastic listener and extremely patient in answering questions. Everyone we have interacted with is great. We are so glad we purchased our ebikes directly from a dealer instead of shopping online. The personal interaction can't be overstated.
Twice when we needed service, it was done immediately while we waited...no online store can offer that.
Freewheel is the best!

Helpful customer service

The staff are very helpful and genuinely interested in biking as a life sport. They will talk and engage with customers and go above and beyond to get service for their bikes.

Tyson's knowledge and help, an asset to your store!! Thanks Tyson

Some products are competitively priced.

Incredibly helpful, professional, and friendly! My family loves Freewheel.

Promises kept. Very friendly and courteous staff.

Staff was knowledgeable and answered questions. Great customer service

Pleasant, professional, reliable

Efficient, helpful

Great crew, very helpful and knowledgeable

Very helpful, efficient employees.

Very helpful staff!!!!

Quick repairs and good customer service.

Fast service

Wry well informed about your products.

Freewheel Bike is the bomb!. I always enjoy going into any store, especially Eagan Minnesota though to check out all the bikes and drop off any of my own bikes to get repaired.

There mechanics know there jobs well!

Great knowledgeable staff and service!

Great analysis of the problem and repairing it quickly.

Excellent service and great products at a reasonable price. Thanks!

Excellent service department!