Customer Testimonials
Nice selection and a pleasant staff to work with.
I live in St. Paul Park and your business is close/convenient. Your staff is friendly and willing to listen. Prompt service.
You performed a repair for me. The service was quick and your people were friendly and knowledgeable.
Personal expert advice and personable interaction! Thank you!
Very helpful staff. Faster turn around on bike than I was told, which was a great surprise for my daughter.
Have had a 15 year history with Penn cycle, went back the familiar store and it is now called Freewheel . Service was the same , good service from Freewheel
Granted, i am spoiled but M. Davis is tops in service and i strongly encourage others to visit Freewheel Woodbury for service and more.
Nice selection and service was quick. Interacted with several staff before making my purchase. Some staff need additional training on Electric Bikes.
Very nice place to shop for bike and look for gears.
Very friendly and helpful!
Great service and knowledgeable staff. Bike repairs I've had done have been affordable and they do a great job explaining fixes or concerns. Also really helpful with product questions and ordering parts.
My request to fix a couple of things on my bike were promptly corrected in a quick amount of time as a walk in customer. Thanks for the great service.
Brent
Friendly, knowledgeable service and the ability to pull inventory from other stores if needed!
Everything! Staff are always amazing and helpful. Bikes are excellent!
Staff is very kind and knowledgeable. They make sure to take care of their customers and First name removed go out of their way to make sure you’re happy.
It was a great shopping experience as always. You had the products in stock, and helped me find the other stuff I was looking for.
Knowledgeable, kindness
Mike is always so friendly and helpful whenever I stop at the shop. You have one very valuable employee!
I stopped recently and bought a helmet as I am new to the sport of pedal biking. I was impressed by the young man that helped me pick out an appropriate helmet and fitted me to it. To me that is the most important-Good Customer Service.
The Service Department is excellent! I received a perfect recommendation for a wheel replacement and repair to deal with a problem with my Schwinn Suburban, even though it is at least 50 years old. The works was done for a very reasonable cost. And a young man was nice enough to lift the bike into the back of my Honda Odyssey.
I had a very enjoyable, and trouble free, ride for almost an hour when I got home. The repair worked perfectly as I ran thru all 10 gears. When time to get a first bike for my Grandson, I will be back. Thank you !
Always helpful and friendly
Best bike shop staff in the Twin Cities. They figured out there is no need to have an elite cyclist attitude. Treat experts and beginners the same.
Every time I call or stop in your staff is friendly, knowledgeable, and ready to go the extra mile in customer service.
We’ve bought all our bikes there (Penn Cycle before it was FW) and love the service. The only thing we didn’t buy there was our rack since you don’t carry Thule. The guys that work there are very helpful and informative and we appreciate it.
Great store. Small town bike shop feeling!
Good customer service, package arrived well, free sticker too! Thanks!
They have the good stuff and are helpful.
Great staff
Great Service.