Customer Testimonials
Fantastic customer service
I needed some work done on my rear tire and I wanted it done same visit. This person took the time and repaired it perfectly. He also explained options on cost and tools for if I wanted to do it myself. Yes I will be back for future purchases. Thank you!!!
Friendly service. I usually know what I want but they are always willing to help.
friendly, helpful staff. i like the products available
You have the best product. Trek. Your tech Todd in Woodbury is an asset to your organization. Takes the time to explain and show technical things on the bike itself as well as going above and beyond when helping the customer. Not keen on the social distancing BS but understand why. Our bikes were ready ahead of time and promptly notified of same. Thanks
Great staff, good selection
Rep was extremely helpful with purchase of bike
Nice selection of product. Live the service, always in and out quicker than expected.
Fast service and friendly employees
Effecient, friendly, and knowledgeable salespeople.
This was our first time in your woodbury location and I was impressed with the selection and also the knowledgeable staff. There was a line of people outside, but our sales person (Brendan) was super patient and answered all of our questions. My son loves his new bike and has barely been in the house since we bought it and was inspired by Brendan to try biking to school.
Great experience and I’ve been recommending the shop left and right since we visited. Thank you!
Service was world class.
Quality merchandise and it’s a pleasure to have someone like Mike answering questions and helping assisting with anything I need. He’s awesome and definitely makes me want to come back and mention the store to anyone I know looking for a bike or gear.
The staff
Work is always fast and quality and I shouldn’t say this but I am always surprised at the low price. I have spent hours trying to fix my bike and you fix it for a few dollars.
Fantastic tool selection. Great Service.
In these very busy times, they were able to service my bike and turn it around very quickly so I could get back out on the trails.
Knowledgeable staff and always prompt with bike repairs. In addition the bike mechanics always teach me something new each time!
My old bike works like new!
Knowledgeable.
Professional, courteous staff
Great help figuring out the part I needed, rare!!
I live near downtown Mpls.. When I checked the repair turn around calendar Woodbury was days ahead of other Freewheel shops as well as REI Roseville and Maplewood. I was pleasantly surprised when I went over to FW Woodbury for an assessment and was told that it could be done in a day. It turned out to be some derailleur and cable tweaking but I was ready to take my place in the repair line up. 24 hours later it was done and done well. Friendly service at FW Woodbury also appreciated. Keep up the good work there!
Do a great job on repairs when parts are hard to find.
Honest answers about my bike tune up. Advice on new helmet
Good selection of parts and accessories, fair pricing. Items that are special ordered usually arrive in store very quickly, faster than ordering from online retailers.
Wide range of free pickup options is great to have.
Communication on the status of orders has always been excellent from the time the order gets processed to when it's ready for pickup. Staff are great at giving periodic updates on larger orders where items are shipping from multiple locations.
The service was fast and quick and the correct diagnosis for the problem.
Guys were so friendly!!
Friendly. Made it easy to put a deposit down and buy a couple days later. Second bike from Freewheel.
Good service, workmanship, and conversation with the guys